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Online Training Center User Guide
2019 Medicare Certification
Getting Certified
12
3
Register on the site as a new user OR Login as a returning user
Upload your 2019 AHIP training certificate to show you’ve completed Medicare Basics training OR
complete Pinpoint Global’s Medicare Basics training
Complete Product training (MAPD and/or PDP and/or Medicare Supplement )
Table of Contents
1. New User Registration
2. Returning User Registration
3. Certificate Upload
4. Medicare Basics
a) Certificate Upload
b) Pinpoint Global
5. Product Training
6. Home Page
7. Certification
8. Transcript
9. Event Calendar
10. Updating Profile
11. System Requirements
New User Registration
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
If you are a new user and need access to the site, please contact the Broker Support Team
at 480-389-2712 or email at BCBSBRKSupport@azbluemedicare.com.
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
New User Registration
Once your Plan Administrator has added you to the site, you will receive a welcome email
with your
• Registration ID
• Access code
• site address
Please go to http://bcbsaz.pinpointglobal.com/Apps/Medicare/PreRegistration.aspx
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Enter your “Registration ID” and
“Access code” and click
“Continue”
New User Registration
For technical issues email: Medicare_Training_Support@ClearStoneSolutions.com
New User Registration
If you don’t have the
welcome email, please
use the link “click here”
to resend that
information to your
email.
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Check your email and enter your “Registration ID”, “Access code”, and click “Continue”
New User RegistrationMENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Click the “Lookup NPN using NIPR” button
New User RegistrationMENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
1. Search for your NPN by SSN & Last Name or by License.
2. Select “Submit Query”
3. Confirm results. If correct, select “Use this NPN” to populate your NPN on the
training site. If query does not result in your correct NPN, verify NPN and try again.
Step 1
Step 2
Step 3
New User RegistrationMENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
New User Registration
Click the Submit
button to continue.
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
On this page enter
your business
address. It doesn’t
have to be BCBSAZ’s
address.
.
New User RegistrationMENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Next, you need to select
how you have completed or
will complete your
Medicare Basics training
program.
If you haven’t completed Medicare
Basics training with AHIP choose this
option to complete it with Pinpoint
Global. The training should take you
around 90 minutes.
New User Registration
Update/Modify your password and
select the password recovery options.
Please note username for
your future visits. You will
also receive an email
confirming your
registration.
New User Registration
Clicking on the
“Continue” button will
log you into the site and
take you to the home
page.
registration.
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
New User RegistrationMENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
If you completed training with AHIP, you will be prompted to upload
your certificate.
See Certificate Upload for instructions on how to upload a certificate
Returning User Registration
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
• You will receive an email from your Plan Administrator with the training site’s address
• Please go to http://bcbsaz.pinpointglobal.com/Apps/Medicare/default.aspx
Returning User Registration
Enter your user name and password and click the Log in button.
If you forget your credentials, use these links to retrieve the information.
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Medicare Basics
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Proof of Completion for AHIP* Medicare Basics Training
If you completed training with AHIP, you
will be prompted to upload your certificate.
Certificate UploadMENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
*Note: America’s Health Insurance Plans (AHIP) Medicare training will be accepted in lieu of Pinpoint
Medicare training. Training by other providers is not accepted by BCBSAZ and will be denied by a plan
administrator.
You will get a success
message once you
have uploaded your
certificate.
Certificate Upload
Make sure the “Date
Completed” you
enter matches what’s
on your Certificate. If
not, your certificate
may be denied.
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Certificate Upload
When you land on the
Certifications page, your
Certificate will be in pending
status. Please allow 2-3 business
days for your Plan Administrator
to approve your Certificate.
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Medicare Basics Training
If you haven’t completed your Medicare Basics training with AHIP, click the Medicare
Training link. Complete that training on Pinpoint’s site.
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Medicare Basics Training
Clicking the Medicare Basics
training link will route you to
Pinpoint Global’ s website.
You are required to
completed all three modules
(or show proof completion
for CMS’s FWA. The “Print
Certificate” button will be
available once all modules
have been completed.
If you have issues on the
Pinpoint site, use the contact
information located on the
left navigation menu.
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Medicare Basics Training
Click the Transcript link
on the navigation bar to
get to the Print Receipt
option.
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Product Training
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Brokers are required to attend mandatory in-person training to be contracted and
certified for the 2019 selling season. Brokers will receive credit for the online product
modules for their in-person attendance, but must complete any remaining modules and
product exam(s). Brokers who do not successfully complete certification will not be
eligible for commissions and will face corrective action if they attempt to service, market
or sell 2019 Medicare plans.
Product Training
You don’t have to wait for your Certificate to get approved before you can complete your
product training. You get a maximum of three attempts to pass the exam with a score of
85% or better.
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Product Training
Please note that you can’t access your product modules till you have completed classroom
training. You can complete Medicare Training and upload your AHIP certificate of
completion before attempting online product modules. If you haven’t already registered for
the classroom training class, please click the link and register on the event calendar.
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Home Page
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Home Page
Left Navigation Menu: Access Event Calendar, Resources,
Certifications page, and Transcript
Training Tracker:
tells you what
course you need to
complete next.
Event Calendar:
allows you to preview
events you are
currently registered
for and events
available to you.
Reminders: shows
important business
reminders from your
Plan Administrators
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Certification
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Certifications
Access your transcript from
anywhere on the site by clicking
the link on the navigation bar.
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Certification
A checkbox indicates
completion.
You can view your scores, attempts, and dates of
completion on the Transcript page. You can
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Transcript
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Transcript
Access your transcript from
anywhere on the site by clicking
the link on the navigation bar.
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Event Calendar
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Product training
Use the link on the navigation bar to access the event calendar
Event Calendar
Clicking this tab will
show events you are
registered for.
Clicking the Events Calendar tab
will show a list of posted events.
You have the option to self-
register.
Clicking the Events You can
unregister from a registered
event by clicking this button.
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Product training
Product training
Event Calendar
Click the View Details link to see
more event information and add
the event to your calendar
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Updating Profile
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Updating Profile
Access your Profile from anywhere on the site. The link
is available on the upper right corner of the site.
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
You may also send an email to BCBSBRKSupport@azbluemedicare.com with the updated
information.
Updating Profile
You can update
your options for
having completed
Medicare Basics
training.
You can update
your password
and password
recovery options.
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
System Requirements
MENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
Acceptable Browsers
Internet Explorer browsers 10 or 11 are the recommended for this training. Other acceptable browsers include Chrome (most current version) and Safari (most current version). A free download for Internet Explorer is available at: http://windows.microsoft.com/en-US/internet-explorer/downloads/ie
Some things that may adversely affect your user experience, such as:
• Security Settings: Under Tools > Internet Options, locate “Security”. Set level to medium-high and click “OK”
• External Toolbars: Under Tools > Manage > Enable or Disable add-ons and reference “Enabled” area. Select any third-party toolbars and click “Disable” radio button, followed by clicking “OK”
• Company Intranet: Attempting to view the site via company intranet may impact access and performance. Instead, try copying the link your company has provided you in a separate browser.
• Virtual Private Network (VPN): May impact course content performance. Discontinue if you experience issues.
• Out Dated Flash: Make sure you have the latest Flash player installed. The latest version is available at: http://get.adobe.com/flashplayer/
System RequirementsMENU1. New User Registration
2. Returning User
Registration
3. Medicare Basics
a) Certification
Upload
b) Pinpoint Global
4. Product Training
5. Home Page
6. Certification
7. Transcript
8. Event Calendar
9. Updating Profile
10. System Requirements
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