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1
Objectives
• To introduce human resource management and discuss its importance.
• To identify legislation and its effects on human resources.
• To analyze international human resources in global firms.
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Main Menu
• Introduction
• Legal Issues
• International Resource Management
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Human Resource Management
• Is designed to maximize employee performance, focusing on polices and systems; also known as HR
• Serves as a link between an organization's management and its employees by:• recruiting for the company through social media, online publishing, etc.
• training employees through mentors and orientation
• focusing on the retention status of good employees
• recording performance evaluation outcomes
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Human Resource Management
• Responsibilities include: • managing internal business relationships
• managing external business relationships
• retaining good employees
• overseeing an organization's recruitment, interviews, selection and hiring process through job analysis
• developing employee involvement
• handling flexible work schedules
• dealing with contemporary challenges
• dealing with changes within the organization
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Internal Business Relationships
• Should be positive • having common courtesy
• be polite to everyone
• using effective communication• learn who works best with different forms of communication (i.e.; e-mail, phone calls,
etc.)
• respecting other individuals’ time • show up on time or if you are in charge of a meeting start on time and do not go over
the time set aside for the meeting
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Internal Business Relationships
• Should be positive • welcoming new employees
• always have an open door
• following up with individuals• allow individuals to ask additional questions and become more comfortable
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External Business Relationships
• Are kept positive by: • mentoring
• advise or train a new employee
• example: training a manager who is going to manage a different store
• networking• exchanging information and developing contacts to further a career through interactions
with others
• most positions are filled though referrals from employee networks
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External Business Relationships
• Are kept positive by: • collaborating
• working with a different company on the same projects
• example: Coca-Cola® and ECO Plastics work together to produce recycled plastic containers
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Retention Strategies
• Include: • communicating
• meeting in person on a regular basis
• coaching• do not just manage, take genuine interest in employees as individuals
• creating growth opportunities • look to promote from within the company
• providing incentives• child care, pay raises, payed vacation, time off, etc.
• establishing clear expectations• set SMART goals and deadlines
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Job Analysis
• Is the concept of studying and collecting information relating to the responsibilities of a specific job
• Is used by human resources to: • decide to hire
• determine salary ranges
• establish job titles
• create employee's job goals and objectives
• develop a career plan
• create reasonable accommodations
• manage and evaluate performance
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Employee Involvement
• Is the participation of all employees to help the organization meet goals regardless of differences• creating a positive work environment based on trust, exceptional customer
service, collaboration, teamwork and operational excellence
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Flexible Work Schedules
• Helps with work life balance and increased productivity
• Include:• scheduling of hours worked and arrangements regarding shifts and breaks
• amount of hours worked such as part time jobs
• ability to work from anywhere with a Internet connection
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Flexible Work Schedules
• Are used by human resources by: • being able to adjust employees schedule on short notice for an unplanned
event
• helping the employee to avoid using vacation time or sick days
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Contemporary Challenges
• In social issues include: • leadership development
• new and unexperienced management are replacing the established management team
• social media• HR departments must put policies in place to protect their companies image
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Contemporary Challenges
• In political issues include: • healthcare law compliance
• The Affordable Care Act
• HR departments determine which insurance providers can be used, which affects everyone in the company
• tax rates • corporate taxes
• a tax which must be paid by a company based on the amount of profit generated
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Changes to a Company
• Can include: • downsizing
• outsourcing and employee leasing
• off shoring
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Downsizing
• Is making a company smaller by eliminating staff positions
• Should be handled by HR • being compassionate
• treating employees with
respect
• being honest
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Outsourcing & Employee Leasing
• Is getting goods or services from an outside supplier
• Is generally used by companies with fewer than 50 employees
• Can cause some problems with employees by becoming impersonal • employees may feel uncomfortable talking with a HR advisor who only comes
in when there is a problem, as opposed to someone who is always around
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Off Shoring
• Is when companies base their products or services overseas to take advantages of lower costs
• Has disadvantages such as: • language barriers
• time differences
• lower productivity
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Strategic Planning
• Is the course of action taken to achieve long-range goals
• Reflects the company's direction and purpose
• Is needed to ensure employees can achieve objectives by being:• adequate
• qualified
• capable
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Strategic Planning
• Can be achieved by: • overcoming resistance
• engaging employees
• implementing plan in phases
• communicating
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Overcoming Resistance
• Can be done by focusing on key strategies • clearly and consistently
• in advance of when change is to happen
• helping employees better understand what is happening • the reason behind the change as well as the way it may affect them
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Overcoming Resistance
• Can be done by focusing on key strategies • ensuring what is being planned to take place is for the better
• spread positive messages about the change
• providing strong support • ensuring mangers are provided with training and information need to answer employee
questions
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Engaging Employees
• Is important in order to focus on key strategies • developing a team approach
• include perspectives from a variety of departments and levels
• assigning roles• allocating responsibilities
in order for employees to
feel they are needed
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Engaging Employees
• Is important in order to focus on key strategies • increasing focus on employees
• especially ones who are most affected
• understanding the strategic plan • having different motivational factors for each employee
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Implementing the Plan in Phases
• Is important in order to focus on key strategies• prepare
• develop a planning team and outline key roles
• manage • include plans which communicate operations
• reinforce • collect and analyze feedback and implement corrective actions where needed
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Communicating
• Is important in order to focus on key strategies• providing pre- and post-surveys
• before and after strategic plan to see overall process
• using formal and informal communication • e-mails and in-person meetings
• being clear and concise • especially when it comes to how long the strategy will take
• understanding worst case scenarios • develop strategies to address them
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