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Objectives

• To introduce human resource management and discuss its importance.

• To identify legislation and its effects on human resources.

• To analyze international human resources in global firms.

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Main Menu

• Introduction

• Legal Issues

• International Resource Management

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Human Resource Management

• Is designed to maximize employee performance, focusing on polices and systems; also known as HR

• Serves as a link between an organization's management and its employees by:• recruiting for the company through social media, online publishing, etc.

• training employees through mentors and orientation

• focusing on the retention status of good employees

• recording performance evaluation outcomes

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Human Resource Management

• Responsibilities include: • managing internal business relationships

• managing external business relationships

• retaining good employees

• overseeing an organization's recruitment, interviews, selection and hiring process through job analysis

• developing employee involvement

• handling flexible work schedules

• dealing with contemporary challenges

• dealing with changes within the organization

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Internal Business Relationships

• Should be positive • having common courtesy

• be polite to everyone

• using effective communication• learn who works best with different forms of communication (i.e.; e-mail, phone calls,

etc.)

• respecting other individuals’ time • show up on time or if you are in charge of a meeting start on time and do not go over

the time set aside for the meeting

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Internal Business Relationships

• Should be positive • welcoming new employees

• always have an open door

• following up with individuals• allow individuals to ask additional questions and become more comfortable

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External Business Relationships

• Are kept positive by: • mentoring

• advise or train a new employee

• example: training a manager who is going to manage a different store

• networking• exchanging information and developing contacts to further a career through interactions

with others

• most positions are filled though referrals from employee networks

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External Business Relationships

• Are kept positive by: • collaborating

• working with a different company on the same projects

• example: Coca-Cola® and ECO Plastics work together to produce recycled plastic containers

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Retention Strategies

• Include: • communicating

• meeting in person on a regular basis

• coaching• do not just manage, take genuine interest in employees as individuals

• creating growth opportunities • look to promote from within the company

• providing incentives• child care, pay raises, payed vacation, time off, etc.

• establishing clear expectations• set SMART goals and deadlines

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Job Analysis

• Is the concept of studying and collecting information relating to the responsibilities of a specific job

• Is used by human resources to: • decide to hire

• determine salary ranges

• establish job titles

• create employee's job goals and objectives

• develop a career plan

• create reasonable accommodations

• manage and evaluate performance

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Employee Involvement

• Is the participation of all employees to help the organization meet goals regardless of differences• creating a positive work environment based on trust, exceptional customer

service, collaboration, teamwork and operational excellence

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Flexible Work Schedules

• Helps with work life balance and increased productivity

• Include:• scheduling of hours worked and arrangements regarding shifts and breaks

• amount of hours worked such as part time jobs

• ability to work from anywhere with a Internet connection

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Flexible Work Schedules

• Are used by human resources by: • being able to adjust employees schedule on short notice for an unplanned

event

• helping the employee to avoid using vacation time or sick days

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Contemporary Challenges

• In social issues include: • leadership development

• new and unexperienced management are replacing the established management team

• social media• HR departments must put policies in place to protect their companies image

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Contemporary Challenges

• In political issues include: • healthcare law compliance

• The Affordable Care Act

• HR departments determine which insurance providers can be used, which affects everyone in the company

• tax rates • corporate taxes

• a tax which must be paid by a company based on the amount of profit generated

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Changes to a Company

• Can include: • downsizing

• outsourcing and employee leasing

• off shoring

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Downsizing

• Is making a company smaller by eliminating staff positions

• Should be handled by HR • being compassionate

• treating employees with

respect

• being honest

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Outsourcing & Employee Leasing

• Is getting goods or services from an outside supplier

• Is generally used by companies with fewer than 50 employees

• Can cause some problems with employees by becoming impersonal • employees may feel uncomfortable talking with a HR advisor who only comes

in when there is a problem, as opposed to someone who is always around

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Off Shoring

• Is when companies base their products or services overseas to take advantages of lower costs

• Has disadvantages such as: • language barriers

• time differences

• lower productivity

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Strategic Planning

• Is the course of action taken to achieve long-range goals

• Reflects the company's direction and purpose

• Is needed to ensure employees can achieve objectives by being:• adequate

• qualified

• capable

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Strategic Planning

• Can be achieved by: • overcoming resistance

• engaging employees

• implementing plan in phases

• communicating

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Overcoming Resistance

• Can be done by focusing on key strategies • clearly and consistently

• in advance of when change is to happen

• helping employees better understand what is happening • the reason behind the change as well as the way it may affect them

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Overcoming Resistance

• Can be done by focusing on key strategies • ensuring what is being planned to take place is for the better

• spread positive messages about the change

• providing strong support • ensuring mangers are provided with training and information need to answer employee

questions

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Engaging Employees

• Is important in order to focus on key strategies • developing a team approach

• include perspectives from a variety of departments and levels

• assigning roles• allocating responsibilities

in order for employees to

feel they are needed

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Engaging Employees

• Is important in order to focus on key strategies • increasing focus on employees

• especially ones who are most affected

• understanding the strategic plan • having different motivational factors for each employee

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Implementing the Plan in Phases

• Is important in order to focus on key strategies• prepare

• develop a planning team and outline key roles

• manage • include plans which communicate operations

• reinforce • collect and analyze feedback and implement corrective actions where needed

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Communicating

• Is important in order to focus on key strategies• providing pre- and post-surveys

• before and after strategic plan to see overall process

• using formal and informal communication • e-mails and in-person meetings

• being clear and concise • especially when it comes to how long the strategy will take

• understanding worst case scenarios • develop strategies to address them

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