OBJECTIVE DEFINE DAK, RECEIPTS DESCRIBE ROLE OF DEALING OFFICERS LIST OUT AIDS TO PROCESSING ...

OFFICE PROCEDURE

OBJECTIVE

DEFINE DAK, RECEIPTS DESCRIBE ROLE OF DEALING

OFFICERS LIST OUT AIDS TO PROCESSING DESCRIBE ACTIONS ON RECEIPTS LIST OUT FEATURES OF ACTION

TAKEN BY A SECTION DESCRIBE ROLE OF HIGHER

OFFICERS DESCRIBE LEVEL OF DISPOSAL

DAK & RECEIPT

“DAK” INCLUDES EVERY TYPE OF WRITTEN COMMUNICATION SUCH AS LETTER, TELEGRAM, ID NOTE, FILE, FAX, E-MAIL, WIRELESS MESSAGE WHICH IS RECEIVED WHETHER BY POST OR OTHERWISE, IN ANY DEPARTMENT FOR ITS CONSIDERATION

“RECEIPT” MEANS DAK AFTER IT HAS BEEN RECEIVED BY THE CONCERNED SECTION / OFFICER.

DAK-RECEIPT

DURING OFFICE HOURS …… IN CASE OFFICER IS ON LONG LEAVE

… OUTSIDE OFFICE HOURS …. RECEIVED THROUGH E-MAIL … COMMUNICATION THROUGH FAX … ACKNOWLEDGEMENT OF DAK ….

DAK-REGISTRATION

URGENT DAK SEPARATION OPENNING OF COVERS CHECKING OF ENCLOSURES DATE-STAMP SORT – SECTION-WISE REGISTER / NOT TO REGISTER DAK REGISTER & INVOICE REGISTER

DAK-DISTRIBUTION

INVOICE / MESSENGER BOOK TIMING OF DISTRIBUTION ROLE OF NIGHT DUTY CLERK GENERAL PRINCIPLE TO HANDLE

ODD SITUATION

RECEIPT-DIARISATION

WHAT NOT TO DIARISE WHAT TO DIARISE IN RED INK FORMAT OF SECTION DIARY RECEIPTS REDIRECTED COME-BACK CASES : DIARISE EACH

TIME SECTION OFFICER SCRUTINISES

EACH WEEK ALLOCATION OF DISPUTED RECEIPTS

ACTION ON RECEIPTS

THREE GOLDEN PRINCIPLES

MAXIMISESPEED

OPTIMISEQUALITY

MINIMISEPAPER WORK

ACTION TAKEN BY SECTION

MAIN FEATURES

REFINING

STATUTE /

CUSTOMS

FURNISHING

STATING THE

ISSUE

DRAWING

ATTENTION

EVALUATING

SUGGESTING

•MISTAKE FREE•UPDATED•TIMELY•JUST•ALL ANGLES COVERED•SUGGESTED PLAUSIBLE

OTHER IMPORTANT CONCEPTS

STANDARD PROCESS SHEET LEVEL OF DISPOSAL / CHANNEL OF

SUBMISSION LEVEL JUMPING – SENIOR

ASSISTANTS HANDLING ORAL INSTRUCTIONS THE TWO IMPORTANT FLAGS FLAGGING OF RECORDED FILES REFERRING TO RULES

OBJECTIVE - REVISITED

DEFINE DAK, RECEIPTS DESCRIBE ROLE OF DEALING OFFICERS LIST OUT AIDS TO PROCESSING DESCRIBE ACTIONS ON RECEIPTS LIST OUT FEATURES OF ACTION TAKEN

BY A SECTION DESCRIBE ROLE OF HIGHER OFFICERS DESCRIBE LEVEL OF DISPOSAL LIST OUT CHECKS ON DELAYS

SOME IMPORTANT CONCEPTS

WHAT OFFICERS ARE EXPECTED TO DO

ARRANGEMENT OF PAPERS IN A CASE

FILING OF PAPERS LINKING OF FILES NOTING ON FILES RECEIVED FROM

OTHER DEPARTMENTS SINGLE FILE SYSTEM (SFS) INTER – DEPARTMENTAL

CONSULTATION

e-office

RECEIPT MANAGEMENT MODULE FILE MANAGEMENT MODULE RECORDS MANAGEMENT MONITORING OF COURT CASES PUBLIC GRIEVANCES RTI MONITORING

ANY QUESTION PLEASE ?

THANK YOU