OFFICE PROCEDURE

OBJECTIVE

DEFINE DAK, RECEIPTS DESCRIBE ROLE OF DEALING

OFFICERS LIST OUT AIDS TO PROCESSING DESCRIBE ACTIONS ON RECEIPTS LIST OUT FEATURES OF ACTION

TAKEN BY A SECTION DESCRIBE ROLE OF HIGHER

OFFICERS DESCRIBE LEVEL OF DISPOSAL

DAK & RECEIPT

“DAK” INCLUDES EVERY TYPE OF WRITTEN COMMUNICATION SUCH AS LETTER, TELEGRAM, ID NOTE, FILE, FAX, E-MAIL, WIRELESS MESSAGE WHICH IS RECEIVED WHETHER BY POST OR OTHERWISE, IN ANY DEPARTMENT FOR ITS CONSIDERATION

“RECEIPT” MEANS DAK AFTER IT HAS BEEN RECEIVED BY THE CONCERNED SECTION / OFFICER.

DAK-RECEIPT

DURING OFFICE HOURS …… IN CASE OFFICER IS ON LONG LEAVE

… OUTSIDE OFFICE HOURS …. RECEIVED THROUGH E-MAIL … COMMUNICATION THROUGH FAX … ACKNOWLEDGEMENT OF DAK ….

DAK-REGISTRATION

URGENT DAK SEPARATION OPENNING OF COVERS CHECKING OF ENCLOSURES DATE-STAMP SORT – SECTION-WISE REGISTER / NOT TO REGISTER DAK REGISTER & INVOICE REGISTER

DAK-DISTRIBUTION

INVOICE / MESSENGER BOOK TIMING OF DISTRIBUTION ROLE OF NIGHT DUTY CLERK GENERAL PRINCIPLE TO HANDLE

ODD SITUATION

RECEIPT-DIARISATION

WHAT NOT TO DIARISE WHAT TO DIARISE IN RED INK FORMAT OF SECTION DIARY RECEIPTS REDIRECTED COME-BACK CASES : DIARISE EACH

TIME SECTION OFFICER SCRUTINISES

EACH WEEK ALLOCATION OF DISPUTED RECEIPTS

ACTION ON RECEIPTS

THREE GOLDEN PRINCIPLES

MAXIMISESPEED

OPTIMISEQUALITY

MINIMISEPAPER WORK

ACTION TAKEN BY SECTION

MAIN FEATURES

REFINING

STATUTE /

CUSTOMS

FURNISHING

STATING THE

ISSUE

DRAWING

ATTENTION

EVALUATING

SUGGESTING

•MISTAKE FREE•UPDATED•TIMELY•JUST•ALL ANGLES COVERED•SUGGESTED PLAUSIBLE

OTHER IMPORTANT CONCEPTS

STANDARD PROCESS SHEET LEVEL OF DISPOSAL / CHANNEL OF

SUBMISSION LEVEL JUMPING – SENIOR

ASSISTANTS HANDLING ORAL INSTRUCTIONS THE TWO IMPORTANT FLAGS FLAGGING OF RECORDED FILES REFERRING TO RULES

OBJECTIVE - REVISITED

DEFINE DAK, RECEIPTS DESCRIBE ROLE OF DEALING OFFICERS LIST OUT AIDS TO PROCESSING DESCRIBE ACTIONS ON RECEIPTS LIST OUT FEATURES OF ACTION TAKEN

BY A SECTION DESCRIBE ROLE OF HIGHER OFFICERS DESCRIBE LEVEL OF DISPOSAL LIST OUT CHECKS ON DELAYS

SOME IMPORTANT CONCEPTS

WHAT OFFICERS ARE EXPECTED TO DO

ARRANGEMENT OF PAPERS IN A CASE

FILING OF PAPERS LINKING OF FILES NOTING ON FILES RECEIVED FROM

OTHER DEPARTMENTS SINGLE FILE SYSTEM (SFS) INTER – DEPARTMENTAL

CONSULTATION

e-office

RECEIPT MANAGEMENT MODULE FILE MANAGEMENT MODULE RECORDS MANAGEMENT MONITORING OF COURT CASES PUBLIC GRIEVANCES RTI MONITORING

ANY QUESTION PLEASE ?

THANK YOU