Networking Event – Skills for Work Retailing – March 2013 Christine Keenan – SQA William...

Networking Event – Skills for Work Retailing – March 2013

Networking Event – Skills for Work Retailing – March 2013

Christine Keenan – SQA William Morrison - External Verifier John Schmidt & Corrie Boyd - Currie

Community High School/St Margaret’s Academy Anne McKay & Gill Rough – Dundee College

Purpose of the dayPurpose of the day

Opportunity to share implementation experience Networking Current Developments Feedback

Update and Changes?Update and Changes?

National Certificate in Retailing – August 2012– Includes SfW retailing course & NPA in

Enterprise and Employability Cfe Course code - From August 2013

– C249 75

Will allow certificates to show “National 5”

National Certificate in Retailing – 12 credits at SCQF 5National Certificate in Retailing – 12 credits at SCQF 5

Mandatory comprises SfW course units+– Marketing– Stock handling– Selling Skills

Further 5 credits from options

http://www.sqa.org.uk/sqa/files_ccc/NC_Retailing_GF6T45.pdf

Other developmentsOther developments

Now offer 22 QCF qualifications in the rest of the UK– Retail Skills– Retail Knowledge (online assessment)

HND Retail Management – Offered in Turkey SSC developments

– People 1st – Hospitality, Travel, Tourism, Leisure, Passenger Transport, Retail

Feedback from Survey MonkeyFeedback from Survey Monkey

Broadly positive Some content issues?

External Verifer Perspective on

Skills for Work Retailing

Welcome

Skills for Work Retailing

EV Role

• Support and advice to centres• Checking centre assessment decisions

against qualification standards• Monitoring of centres’ internal quality

assurance processes• Provide feedback to support continuous

development• Agree a course of action when

requirements have not been met

Internal VerificationSQA’s approval guidance for Skills for Work approval states:

For approval to offer specific qualifications SQA must be sure that you have made provision for the following in respect of the qualifications

that you will be delivering:

•staff with appropriate experience/qualifications  •equipment/resources

•accommodation •learning materials

•assessment materials •internal systems to meet SQA's quality requirements

Aims

The information contained in the following slides should enable you to:

• Recognise where the internal verifiers’ role naturally matches the External Verification requirements for Skills for Work Retailing

• Identify the elements that make up Internal Verification and how you can apply within your centre

• Identify the procedures you require to implement to comply with External Verification requirements for Skills for Work Retailing

Skills for Work Retailing

• Skills for Work qualifications are entirely internally assessed (no external assessment component)

• Product related evidence may be limited – the majority of evidence is likely to be process related

Principles of AssessmentVARCS

Assessment practice must meet VARCS requirements;

Valid – assessment method must be appropriate to what is being assessed

Authentic – evidence must be the candidate’s own workReliable – assessment method must be able to produce the

same result when used by different assessorsCurrent – evidence must be up to date and reflect current

practiceSufficient – assessment methods must produce evidnece

which is sufficient to cover unit/qualification requirements

Internal Verification – 3 stages

During AssessmentBefore Assessment

After Assessment

Skills for Work Retailing - Standardisation

Standardisation ensures consistency of assessment practice and decisions

Standardisation activities should cover the following;

• Use of checklists• Model questions and answers• Discussions about assessing• Cross assessing• Observation of assessments• Banks of materials

Internal Verification of Skills for Work Qualifications

Robust Internal Verification ensures that:

• Internal verification processes are evident

• Appropriate assessment records are being maintained

• Required evidence of assessment is retained for external verification

Skills for Work – Internal Verifiers

Internal verifiers should hold or have access to the following information:

• Roles and responsibilities of internal verifiers and assessors

• Centre procedures including internal verification policy/procedures and sampling plan

• List of teachers/assessors and their active qualifications• Current unit specifications• Verified instruments of assessment• Internal recording documents• Records of internal verification activity• Records of external verification activity

Evidence Required for External Verification

• Candidate evidence• Reviews of candidate progress• Assessment decisions• Marking schemes, where appropriate• Records of achievement• Standardised assessment material• Records of internal verification including

records of meetings

The IV Role and Key Principles of Internal Verification (before, during and after assessment)

- Support assessors - Monitor their performance

- Carry out evaluation of systems

- Meet external quality assurance requirements

- Implement IV Strategy

- Ensure standardisation

Internal Verifier has responsibility for ensuring effective implementation of the

centre’s quality assurance processes

Internal Verification Documents

• Internal Verification Plan – to plan how you will support your assessors/tutors, i.e., Internal Verification and Standardisation

• Internal Verification Records – to record your Internal Verification decisions and any action/development points

• Minutes from Standardisation meetings – to ensure consistency is being achieved within your centre

• Continuous Professional Development (CPD) records for all involved - CPD should relate to Retailing related activities

Note: IV meetings and Standardisation activities can be combined

Retail Network EventRetail Network Event

John Schmidt

Currie Community High School

My Background …My Background …

Diploma in Business Management

Ran my own fast food store

Certificate II in Retail Operations

Certificate IV in Assessment & Workplace Training

Taught Retail in Australia

Taught in 2 schools in Scotland (Inveralmond & Craigmount)

Involved in the Games pilot with SQA (along with Corrie)

Features/Units …Features/Units …

Working in retailStoring, Replenishing & Displaying StockSatisfying Customer NeedsPlanning & Implementing an Event

Working in Retail …Working in Retail …

Split into three categories: Theory (research) Employability Skills activities Interviews

Sample Employability Activity

Important Points …Important Points …

If someone did not show for an interview what would you do/expect? Industry would say ‘no way’ if no contact made

Position we took: For group interview we asked if group suffered if

person was late For individual interview if we were advised we

rescheduled, if not contact not completed

Implication: no pass for this unit of work

Storing, Replenishing & Storing, Replenishing & Displaying Stock …Displaying Stock …

Split into three categories:Risk AssessmentLegislationMerchandising

Completed during work placement

Work Placement …Work Placement …

Ideally, 2 weeks to learn and demonstrate skills

Problem is that young people taking 3 Highers wanted to do course, but could not do work placement

If young person has a part-time job, I have used this to show skills demonstrated

Satisfying Customer Needs …Satisfying Customer Needs …

Split into three categories:Role Plays (complaints and service)LegislationProduct Knowledge

Other Activities …

SQA Game (Customer Service)

Site visits to perform customer service questionnaire

Examining different communication types

Recording role plays to refer too

Plan & Implement an Event …Plan & Implement an Event …

Split into two categories:Planning the event Implementing the event

Difficulties/Solutions …Difficulties/Solutions …

Work in Retail (Interviews)

No show at event

Group interview (we asked if lateness impacted on task)

Individual interview (if not contact fail)

If medical, etc previous event can count (as long as under same conditions)

What can you take …What can you take …

You can take:A copy of an employability activityList of resources (available in pack)Course outline for (S3/4 & S5/6)

Contact Details …Contact Details …

john.schmidt@currie.edin.sch.uk

Working in Retail Storing, Replenishing and Displaying

Stock Satisfying Customer Needs Planning and Implementing an Event

“Pop – up – shop” Concept would come from learners Likely to be second hand Ask your local shopping centre for

space Ask your school for space Trading period

Literacy Numeracy Health and Wellbeing Employability, Enterprise and

Citizenship Thinking Skills

Communicate orally ideas, opinions and information

Ability to understand and interpret ideas

Handling and interpreting information

Money, time and measurement Addition, subtraction, multiplication

and division

Building confidence Working relationships and showing

respect and a sense of care for self and others

Reflecting and learning from experience

Develops personal qualities Research Working co-operatively with others Negotiate with others to take ideas

forward Using own initiative and innovation

Plan and organise Design something innovative

Shipwreck Narnia Clobber Box