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Networking Event – Skills for Work Retailing – March 2013
Networking Event – Skills for Work Retailing – March 2013
Christine Keenan – SQA William Morrison - External Verifier John Schmidt & Corrie Boyd - Currie
Community High School/St Margaret’s Academy Anne McKay & Gill Rough – Dundee College
Purpose of the dayPurpose of the day
Opportunity to share implementation experience Networking Current Developments Feedback
Update and Changes?Update and Changes?
National Certificate in Retailing – August 2012– Includes SfW retailing course & NPA in
Enterprise and Employability Cfe Course code - From August 2013
– C249 75
Will allow certificates to show “National 5”
National Certificate in Retailing – 12 credits at SCQF 5National Certificate in Retailing – 12 credits at SCQF 5
Mandatory comprises SfW course units+– Marketing– Stock handling– Selling Skills
Further 5 credits from options
http://www.sqa.org.uk/sqa/files_ccc/NC_Retailing_GF6T45.pdf
Other developmentsOther developments
Now offer 22 QCF qualifications in the rest of the UK– Retail Skills– Retail Knowledge (online assessment)
HND Retail Management – Offered in Turkey SSC developments
– People 1st – Hospitality, Travel, Tourism, Leisure, Passenger Transport, Retail
Feedback from Survey MonkeyFeedback from Survey Monkey
Broadly positive Some content issues?
External Verifer Perspective on
Skills for Work Retailing
Welcome
Skills for Work Retailing
EV Role
• Support and advice to centres• Checking centre assessment decisions
against qualification standards• Monitoring of centres’ internal quality
assurance processes• Provide feedback to support continuous
development• Agree a course of action when
requirements have not been met
Internal VerificationSQA’s approval guidance for Skills for Work approval states:
For approval to offer specific qualifications SQA must be sure that you have made provision for the following in respect of the qualifications
that you will be delivering:
•staff with appropriate experience/qualifications •equipment/resources
•accommodation •learning materials
•assessment materials •internal systems to meet SQA's quality requirements
Aims
The information contained in the following slides should enable you to:
• Recognise where the internal verifiers’ role naturally matches the External Verification requirements for Skills for Work Retailing
• Identify the elements that make up Internal Verification and how you can apply within your centre
• Identify the procedures you require to implement to comply with External Verification requirements for Skills for Work Retailing
Skills for Work Retailing
• Skills for Work qualifications are entirely internally assessed (no external assessment component)
• Product related evidence may be limited – the majority of evidence is likely to be process related
Principles of AssessmentVARCS
Assessment practice must meet VARCS requirements;
Valid – assessment method must be appropriate to what is being assessed
Authentic – evidence must be the candidate’s own workReliable – assessment method must be able to produce the
same result when used by different assessorsCurrent – evidence must be up to date and reflect current
practiceSufficient – assessment methods must produce evidnece
which is sufficient to cover unit/qualification requirements
Internal Verification – 3 stages
During AssessmentBefore Assessment
After Assessment
Skills for Work Retailing - Standardisation
Standardisation ensures consistency of assessment practice and decisions
Standardisation activities should cover the following;
• Use of checklists• Model questions and answers• Discussions about assessing• Cross assessing• Observation of assessments• Banks of materials
Internal Verification of Skills for Work Qualifications
Robust Internal Verification ensures that:
• Internal verification processes are evident
• Appropriate assessment records are being maintained
• Required evidence of assessment is retained for external verification
Skills for Work – Internal Verifiers
Internal verifiers should hold or have access to the following information:
• Roles and responsibilities of internal verifiers and assessors
• Centre procedures including internal verification policy/procedures and sampling plan
• List of teachers/assessors and their active qualifications• Current unit specifications• Verified instruments of assessment• Internal recording documents• Records of internal verification activity• Records of external verification activity
Evidence Required for External Verification
• Candidate evidence• Reviews of candidate progress• Assessment decisions• Marking schemes, where appropriate• Records of achievement• Standardised assessment material• Records of internal verification including
records of meetings
The IV Role and Key Principles of Internal Verification (before, during and after assessment)
- Support assessors - Monitor their performance
- Carry out evaluation of systems
- Meet external quality assurance requirements
- Implement IV Strategy
- Ensure standardisation
Internal Verifier has responsibility for ensuring effective implementation of the
centre’s quality assurance processes
Internal Verification Documents
• Internal Verification Plan – to plan how you will support your assessors/tutors, i.e., Internal Verification and Standardisation
• Internal Verification Records – to record your Internal Verification decisions and any action/development points
• Minutes from Standardisation meetings – to ensure consistency is being achieved within your centre
• Continuous Professional Development (CPD) records for all involved - CPD should relate to Retailing related activities
Note: IV meetings and Standardisation activities can be combined
Retail Network EventRetail Network Event
John Schmidt
Currie Community High School
My Background …My Background …
Diploma in Business Management
Ran my own fast food store
Certificate II in Retail Operations
Certificate IV in Assessment & Workplace Training
Taught Retail in Australia
Taught in 2 schools in Scotland (Inveralmond & Craigmount)
Involved in the Games pilot with SQA (along with Corrie)
Features/Units …Features/Units …
Working in retailStoring, Replenishing & Displaying StockSatisfying Customer NeedsPlanning & Implementing an Event
Working in Retail …Working in Retail …
Split into three categories: Theory (research) Employability Skills activities Interviews
Sample Employability Activity
Important Points …Important Points …
If someone did not show for an interview what would you do/expect? Industry would say ‘no way’ if no contact made
Position we took: For group interview we asked if group suffered if
person was late For individual interview if we were advised we
rescheduled, if not contact not completed
Implication: no pass for this unit of work
Storing, Replenishing & Storing, Replenishing & Displaying Stock …Displaying Stock …
Split into three categories:Risk AssessmentLegislationMerchandising
Completed during work placement
Work Placement …Work Placement …
Ideally, 2 weeks to learn and demonstrate skills
Problem is that young people taking 3 Highers wanted to do course, but could not do work placement
If young person has a part-time job, I have used this to show skills demonstrated
Satisfying Customer Needs …Satisfying Customer Needs …
Split into three categories:Role Plays (complaints and service)LegislationProduct Knowledge
Other Activities …
SQA Game (Customer Service)
Site visits to perform customer service questionnaire
Examining different communication types
Recording role plays to refer too
Plan & Implement an Event …Plan & Implement an Event …
Split into two categories:Planning the event Implementing the event
Difficulties/Solutions …Difficulties/Solutions …
Work in Retail (Interviews)
No show at event
Group interview (we asked if lateness impacted on task)
Individual interview (if not contact fail)
If medical, etc previous event can count (as long as under same conditions)
What can you take …What can you take …
You can take:A copy of an employability activityList of resources (available in pack)Course outline for (S3/4 & S5/6)
Working in Retail Storing, Replenishing and Displaying
Stock Satisfying Customer Needs Planning and Implementing an Event
“Pop – up – shop” Concept would come from learners Likely to be second hand Ask your local shopping centre for
space Ask your school for space Trading period
Literacy Numeracy Health and Wellbeing Employability, Enterprise and
Citizenship Thinking Skills
Communicate orally ideas, opinions and information
Ability to understand and interpret ideas
Handling and interpreting information
Money, time and measurement Addition, subtraction, multiplication
and division
Building confidence Working relationships and showing
respect and a sense of care for self and others
Reflecting and learning from experience
Develops personal qualities Research Working co-operatively with others Negotiate with others to take ideas
forward Using own initiative and innovation
Plan and organise Design something innovative
Shipwreck Narnia Clobber Box
