NCAIA Claims Reporting Web System

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Non-Supervisor User Manual - 2012

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State Agency owned and/or Motor Fleet Management Vehicles Accidents involving Agency owned or Motor Fleet Management vehicles assigned to an Agency must be reported directly to Travelers Insurance Company. In addition, accidents involving motor fleet management vehicles must be reported within 5 days to Motor Fleet Management by calling 1-800-277-8181 or local Raleigh calling number, 919-733-4043. Link onto this website if you want to report a claim: www.ncaia.com/claim/claimlogin.aspx. You can use your same State Auto Web User ID and password that you now have to go into the NEW Claims Auto Web. Information which should be obtained from the other driver involved in the accident is name, address, telephone number, license plate number, insurance company and policy number. If this claim is for physical damage only to a Motor Fleet Management vehicle, do not enter your claim into this system. You will have to complete an FM-16 form found on Motor Fleet Management website www.ncmotorfleet.com and send directly to Motor Fleet Management. Entering any other claim into this system will eliminate having to complete the FM-16 to Motor Fleet Management as the system will automatically send to them.

Auto Claims Driver Report – Should be placed in the glove box of every state vehicle and filled out

at the time of the accident to have the information to put in the auto claims system.

Auto Claims Driver Report – Should be placed in the glove box of every state vehicle and filled out

at the time of the accident to have the information to put in the auto claims system.

Envelope size

Envelope size

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Use your web browser and bookmark the url for easier access.

www.ncaia.com/claim/ClaimLogin.aspx

Effective July 1, 2012

Use your web browser and bookmark the url for easier access.

www.ncaia.com/claim/ClaimLogin.aspx

Effective July 1, 2012

Check out the Travelers web site that helps you reduce your chance of claims:

http://www.travelers.com/riskcontrol

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Your login is stored in a database and

directs you either to supervisor or non-supervisor pages.

Your login is stored in a database and

directs you either to supervisor or non-supervisor pages.

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A disclaimer screen will always appear. Users must agree to the terms and enter

their name.

A disclaimer screen will always appear. Users must agree to the terms and enter

their name.

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Select Department Select Location CodeSelect Department Select Location Code

You cannot proceed without picking both items

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Select Department - many of you will have only one department code – which is your agency

name.

Select Department - many of you will have only one department code – which is your agency

name.

Select your agency location code – this is unique to your agency and is very important for proper processing of the loss.

Select your agency location code – this is unique to your agency and is very important for proper processing of the loss.

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Once you have selected the Internal Department and the Agency Location Code, click “Continue”.Once you have selected the Internal Department and the Agency Location Code, click “Continue”.

When you enter the questions page, this is what you first see.When you enter the questions page, this is what you first see.

Check the box for if you were driving a “State owned vehicle”, a “leased vehicle”, or using a “personal vehicle”. Then click

“Continue”.

Check the box for if you were driving a “State owned vehicle”, a “leased vehicle”, or using a “personal vehicle”. Then click

“Continue”.

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A successful “Continue” brings you

to this page.

A successful “Continue” brings you

to this page.

Notice the tabs at the top, you cannot proceed to the “NC Veh” tab until you fill out the required*** fields

below.

Notice the tabs at the top, you cannot proceed to the “NC Veh” tab until you fill out the required*** fields

below.

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At this time you begin entering loss data in accident information section.

You can enter the information and then click on the “TAB” key to go to the next field.

Enter will not work.

You can use the “Scroll Bar” at the right of your screen to move up and down for viewing purposes.

At this time you begin entering loss data in accident information section.

You can enter the information and then click on the “TAB” key to go to the next field.

Enter will not work.

You can use the “Scroll Bar” at the right of your screen to move up and down for viewing purposes.

When finished, click “Submit”.When finished, click “Submit”.

A successful “submit” brings you to this page.A successful “submit” brings you to this page.

Now you can click on the “NC Veh” tab.Now you can click on the “NC Veh” tab.

If this vehicle is covered under physical damage and recorded, we can retrieve

information by selecting the vin number. You can use a list of vehicles or last four

characters of the vin found in the AutoWeb Physical

Damage web site. If the vehicle is not there, you can

type in the information further down on the NC

Vehicle screen.

If this vehicle is covered under physical damage and recorded, we can retrieve

information by selecting the vin number. You can use a list of vehicles or last four

characters of the vin found in the AutoWeb Physical

Damage web site. If the vehicle is not there, you can

type in the information further down on the NC

Vehicle screen.

You can select the VIN of the NC VehicleYou can select the VIN of the NC Vehicle

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Please note that you cannot type in any information in the fields below “Select

Vin” since selecting the VIN automatically fills in this

information.

Please note that you cannot type in any information in the fields below “Select

Vin” since selecting the VIN automatically fills in this

information.

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NC Vehicle SectionNC Vehicle Section

If you selected the VIN above, it will enter for you here. Otherwise, type it in. Be

careful when you “TAB” to it. If you begin to enter a

character, this value will disappear as if you wanted to

change it.

If you selected the VIN above, it will enter for you here. Otherwise, type it in. Be

careful when you “TAB” to it. If you begin to enter a

character, this value will disappear as if you wanted to

change it.

Notice the note above. At this point there is enough information to send the claim to Travelers, however, if another vehicle was involved in the

accident click the “Other Veh” tab and update the information. If necessary, continue for each tab: “Property” for

property damage, “Injury 1 -3” for injuries, and “Witnesses” for any

witnesses.

Notice the note above. At this point there is enough information to send the claim to Travelers, however, if another vehicle was involved in the

accident click the “Other Veh” tab and update the information. If necessary, continue for each tab: “Property” for

property damage, “Injury 1 -3” for injuries, and “Witnesses” for any

witnesses.

Note – when you are finished inputting all the claim

information you have, you may print this claim at any

time during the update sections for the tabs “Other

Veh- Witnesses”.

Note – when you are finished inputting all the claim

information you have, you may print this claim at any

time during the update sections for the tabs “Other

Veh- Witnesses”.

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Other Vehicle SectionOther Vehicle Section

When finished, click “Update”

When finished, click “Update”

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Property Damage SectionProperty Damage Section

When finished, click “Update”When finished, click “Update”

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When finished, click “Update”.When finished, click “Update”.

Claimant Section.Claimant Section.

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Witness section - If you have witnesses, please enter them. If not, this will not stop you from completing

a claim.

Witness section - If you have witnesses, please enter them. If not, this will not stop you from completing

a claim.

Click “Update”Click “Update”

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When you click on the “Print This Claim” button, you will automatically be sent to your

printer options. The report will be labeled

“Automobile Accident/Loss Notice” -Note this is for your records only.

When you click on the “Print This Claim” button, you will automatically be sent to your

printer options. The report will be labeled

“Automobile Accident/Loss Notice” -Note this is for your records only.

The claim is now entered and complete!

Once a claim has been entered:

1.The claim data will go to Travelers where a claim number will be assigned and that number will come back to our database. It now will appear in your claim list.

2.NCAIA will be notified of the claim by email and their data will reflect the claim.

3.Motor Fleet Management will be notified of the claim by email and a FM-16 will be attached.

The claim is now entered and complete!

Once a claim has been entered:

1.The claim data will go to Travelers where a claim number will be assigned and that number will come back to our database. It now will appear in your claim list.

2.NCAIA will be notified of the claim by email and their data will reflect the claim.

3.Motor Fleet Management will be notified of the claim by email and a FM-16 will be attached.

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This is an overview of processing a

claim.

This is an overview of processing a

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THANK YOU for your participation.We look forward to working with

you and for making this a successful undertaking.

This program was produced with cooperation from DOI/NCAIA/Travelers

This program was produced with cooperation from DOI/NCAIA/Travelers

David Reynolds, DB Software – ProgrammerJoe Rippard, NC Dept. of Insurance – Risk Manager

Karen A. Kerr, NC Association of Insurance Agents – Account Executive

David Reynolds, DB Software – ProgrammerJoe Rippard, NC Dept. of Insurance – Risk Manager

Karen A. Kerr, NC Association of Insurance Agents – Account Executive

For any questions about how to use the auto claims system please email autoclaimsfaq@gmail.com or you may contact

Karen Kerr at 888-274-6896 (long distance), 919-863-6525 (local), or email kkerr@iianc.com

For any questions about how to use the auto claims system please email autoclaimsfaq@gmail.com or you may contact

Karen Kerr at 888-274-6896 (long distance), 919-863-6525 (local), or email kkerr@iianc.com

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