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1 MyChartPLUS Account Activation (Expanded) 07.15.20 | © 2020 Epic Systems Corporation. Confidential.
MyChartPLUS Account Activation
This Tip Sheet provides an overview of different methods that can be used to activate a MyChartPLUS
account.
Instant Activation
Instant Activation offers patients the ability to activate a MyChartPLUS account instantly. An email is sent
to the patient containing a button that will take them directly to the MyChartPLUS signup page. The
patient must validate their identity using their date of birth when signing up from the instant activation
button. The button in the email expires after 24 hours.
Here is an example of an Instant Activation email:
2 MyChartPLUS Account Activation (Expanded) 07.15.20 | © 2020 Epic Systems Corporation. Confidential.
If the patient selects the Sign up for MyChartPLUS button within 24 hours of the email being sent,
they are brought to a page where they are prompted to select a username, create a password, and verify
their identity using their date of birth:
If the patient click on the button after 24 hours, an activation code will pre-populate into the
MyChartPLUS signup page. This code will remain active for 45 days. The patient must validate their
identity using their date of birth and phone number when signing up with an activation code.
3 MyChartPLUS Account Activation (Expanded) 07.15.20 | © 2020 Epic Systems Corporation. Confidential.
Sending an Instant Activation E-mail
Instant activation messages are automatically sent to patients without MyChartPLUS accounts for the
following events:
Appointment scheduling
Appointment check-in
Appointment check-out
ED visits, excluding those where the patient left without being seen
Registration and scheduling staff can manually send an instant activation email through the MyChart
Signup button in the toolbar in the Registration activity.
Clinical staff can send an instant activation message through the MyChartPLUS status icon in Storyboard.
MyChartPLUS status in Storyboard
MyChartPLUS status icon legend
4 MyChartPLUS Account Activation (Expanded) 07.15.20 | © 2020 Epic Systems Corporation. Confidential.
The default email address on file in the patient’s demographics is where the instant activation email will be
sent. If the email is manually sent, staff must confirm the email address before clicking Send.
Self-Signup
Patients can create a MyChartPLUS account without an activation code using self-signup. The following
information is required for self-signup and must match or very closely match the information in the Epic
medical record:
First name
Last name
Address
DOB
Legal sex
Last four digits of SSN
Note: The entire SSN must be on file as staff cannot enter partial SSNs, but only the last four
digits need to match
Email address
Patients can access the self-signup screen by clicking the Sign Up Now button beneath “New User?” on
the MyChartPLUS website, mychartplus.org. On the next page, they will see a button to Sign Up Online
beneath “No Activation Code?”
5 MyChartPLUS Account Activation (Expanded) 07.15.20 | © 2020 Epic Systems Corporation. Confidential.
Sign Up Now button on MyChartPLUS website
Sign Up Online button for patients without an activation code
6 MyChartPLUS Account Activation (Expanded) 07.15.20 | © 2020 Epic Systems Corporation. Confidential.
Self signup screen. Fields with an asterisk (*) are required.
If the information entered on the self signup screen does not match or very closely match the information
that is in the Epic medical record, the patient will receive this error:
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