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7/31/2019 Module 2 Productivity & Responsibility
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Module 2st
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Quality & Productivity
Productivity refers to the physical relation
between the quality produced (output) and
the quantity of resource used in the course of
production (input).
Productivity (P) = Output (O)
Input (I)
Productivity = Output per unit of input
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Output means production while input means land,
labour, capital, management etc.
Productivity measures the efficiency of the
production system. Higher productivity means producing more from a
given amount of input or producing a given amount
with minimum level of inputs.
In other words the more the output from one worker
or one machine (or a piece of equipment) per day
per shift, the higher is the productivity.
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Higher productivity is not to be taken in sense of
higher workloads or faster machines alone but it is
always elimination of waste of all type of labour
(time and skill) machine time, capital, and materialmanagement etc.
Productivity and quality are two different things.
It cant be said that quality means productivity .
Quality refers to the special characteristics and
specifications of the product and productivity means
the output of the product in relation to the input.
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In the same way productivity and production are also
two different things.
Production is an absolute concept, which refers to
the volume of output.
On the other hand productivity refers to the output
in relation to the input.
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Responsibility of Quality
Quality management is a company wide concept.
The whole organization is related with the quality
mission.
One person or one department alone cannot handle
it.
Each and every department, person, things are
responsible for the quality. So it is a responsibility of whole organization to make
a qualitative product which serves best to the
customers.
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BOD &CEO
Productiondepartment
Supervisor
Marketingdepartment
supervisor
Financedepartment
supervisor
Humanresource
department
supervisor
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Comparison of contribution ofQuality Gurus
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Guru Definition
of Quality
Emphasis Dominant
Factors
Deming Customer led Process Control of
variation
Juran Customer led People Fitness forpurpose
Crossby Supply led Performance Conformance
to requirement
(zero defect)
Ishikawa Value led People Company wide
quality control
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