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Michigan Technological University Michigan Technological University

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College of Business Publications College of Business

10-2015

SEM of service quality to predict overall patient satisfaction in SEM of service quality to predict overall patient satisfaction in

medical clinics: a case study medical clinics: a case study

Dana M. Johnson Michigan Technological University, dana@mtu.edu

Roberta S. Russell Virginia Polytechnic Institute and State University

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Recommended Citation Recommended Citation Johnson, D. M., & Russell, R. S. (2015). SEM of service quality to predict overall patient satisfaction in medical clinics: a case study. The Quality Management Journal, 22(4), 18-36. Retrieved from: https://digitalcommons.mtu.edu/business-fp/26

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SEM of Service Quality to Predict Overall Patient Satisfaction in Medical Clinics: A Case StudyJohnson, Dana M;Russell, Roberta SThe Quality Management Journal; 2015; 22, 4; ProQuest Business Collectionpg. 18

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