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Countywide Homeless System Performance Winston-Salem/Forsyth County CoC prepared for North Carolina Coalition to End Homelessness. Megan Kurteff Schatz Emily Halcon August 26, 2013 www.focusstrategies.net. - PowerPoint PPT Presentation
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Countywide Homeless System Performance Winston-Salem/Forsyth County CoC
prepared for North Carolina Coalition to End Homelessness
Megan Kurteff SchatzEmily Halcon
August 26, 2013
www.focusstrategies.net
FocusStrategies.net
ABOUT FOCUS STRATEGIES
We believe the HEARTH Act and Opening Doors lead the way to finally ending homelessness.
FocusStrategies.net
GOALNo one is homeless more than 30 days
FocusStrategies.net
HISTORYHonoring community, collaboration, and service
FocusStrategies.net
Overview
• Winston-Salem/Forsyth County, NC• Current outcomes• Data driven systems change• Context for the Calculator• Demonstration – current and projected• Discussion
FocusStrategies.net
Right Sizing Progress
Parallel tracks in Winston-Salem– Use of national research to aggressively move toward right sizing
– Focus Strategies outcomes analysis– Statewide HMIS data quality efforts
FocusStrategies.net
Right Sizing Progress
Future efforts for Winston-Salem– Coordinated Intake Center– Projecting impacts of system alignment efforts, continuous improvement & adjustments
– CHIN moving towards outcome reporting
FocusStrategies.net
System Dashboard Reports
• Data quality assessment• Homeless system performance • Program type performance • Program comparisons• Individual program performance
FocusStrategies.net
Initial Assessment
• Direction for data cleaning –Monitoring data quality for HUD reports– Data quantity ≠ data quality
• Some programs had to change the way they were entering data
• Using data in a more meaningful way is a process
FocusStrategies.net
Data Quality• Income & employment at entry/exit – all programs• Disability data – all programs• 48% of system cases coming from housed situation• 30% of ES exit destinations = “DK” or “Refused”• Very few clients staying beyond expected max LOS
FocusStrategies.net
System PerformanceUse Patterns
60%23%
9%
7%
System Wide use of Homeless Residential Programs, 3 Years
1 Stay2 Stays3 Stays4 + Stays
FocusStrategies.net
System PerformanceEntry into Emergency Shelters
37%
17%
15%
14%
12% 3%2%
Friends/FamilyEmergency SheltersUnshelteredInstitutionsOther HousingUnknownTransitional Housing
FocusStrategies.net
System PerformanceEntry into Transitional Housing
38%
34%
14%
5% 4%4%
2%
Emergency ShelterFriends/FamilyOther HousingInstitutionalUnshelteredUnknownTransitional Housing
FocusStrategies.net
System PerformanceEntry into Rapid Re-Housing
58%
15%
10%
8% 7%1%
1%
Emergency ShelterFriends/FamilyTransitional HousingOther HousingUnshelteredInstitutionUnknown
FocusStrategies.net
System PerformanceEntry into SSVF
43%
30%
13%
10%3%
Other HousingEmergency ShelterFamily/FriendsTransitional HousingUnsheltered
FocusStrategies.net
System PerformanceProgram Comparison
FocusStrategies.net
System PerformanceProgram Comparison
FocusStrategies.net
Performance Improvement Calculator
• Excel Tool developed by Focus for the National Alliance to End Homelessness
• Uses 3 years of local data – models strategies to increase the number of people who move from homelessness to permanent housing
Three Acts, Again
• Trial run • Data clean up, re-run• Final improvements, public sharing
FocusStrategies.net
Does the current set of components fit the need?
FocusStrategies.net
Population Distribution
Unsheltered 13
Emergency Shelter222
Transitional Housing58
Winston-Salem/Forsyth Adults Only Household (N=293)
2013 PIT Count
FocusStrategies.net
Population Distribution
Unsheltered Homeless0
Emergency Shelter18
Transitional Housing15
Winston-Salem/ForsythHouseholds with Adults and Children (N=33)
2013 PIT Count
FocusStrategies.net
Elements of HEARTH Goals
• Length of stay• Exits to permanent housing• Returns to homelessness• Investments (underlying)
FocusStrategies.net
System Outcomes Drivers
• Program rules • Program practices• Cost compared with alternatives
FocusStrategies.net
PIC Demonstration
• Every system has idiosyncrasies• Presentation with Winston-Salem/Forsyth County data
• Winston-Salem/Forsyth’s idiosyncrasies: – Atypically high proportion of shelter to transitional housing
– Rapid Rehousing stays longer than average (2011)– Transitional housing stays shorter than average
FocusStrategies.net
Winston-Salem: System Changes• Deeper understanding of system and how staff were using HMIS
• Shortened Length of Stays for Rapid Re-Housing• Using a “lighter touch” • Reallocated $ in FY2012 CoC app to Rapid Re-Housing • Changed from trying to end poverty to ending homelessness
• Cut cost for RRH for families in half
FocusStrategies.net
Performance Improvement Calculator
Outcomes:– 2011– 2013
Projecting:– 2015 – 2016
FocusStrategies.net
Q & A
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