Measuring Employee Engagement · Measuring Employee Engagement ... customer satisfaction, and cash...

Measuring Employee Engagement

In a Technology Driven World…

Quick Poll of the audience

How many of these scenarios apply to you and your workforce?

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…Even Snack companies!!

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What is “Employee

Engagement”

Employee engagement is a workplace approach resulting in the right conditions for all members of an organization to give of their best each day, committed to their organization's goals and values, motivated to contribute to organizational success, with an enhanced sense of their own well-being.

© 2019 Engage for Success, www.engageforsuccess.org

Employee engagement is the extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work. Employee engagement is not the same as employee satisfaction. Employee Satisfaction only indicates how happy or content your employees are.

© www.CustomInsight.com , Article “What Is Employee Engagement”

Some interesting (and sobering)statistics…

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Case study format

Not intended to be an advertisement or promote one particular product –

Walk through of how our Marlette team tackled Employee Engagement

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Challenges

• How to use and integrate effective communication, collaboration & engagement tools to continue to engage our growing workforce?• How do we measure that engagement to know how

we’re doing?

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Common Threads

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EMPLOYEE ENGAGEMENT DRIVES

PERFORMANCE

ENGAGED EMPLOYEES UNDERSTAND THEIR

PURPOSE

OUTPERFORM COMPETITION

RETAIN TOP TALENT & ATTRACT NEW TALENT

Employee engagement is a key differentiator for growth and innovation in an organization.

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“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.”

Jack Welch

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MeasurementKey to better understanding of your organizationMethod/tool to survey your population for employee engagement

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Performance Alignment Satisfaction

When?

How Often?

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Trend Shift

• Smaller set of questions, more frequent timing• Innovative• Less time lag• Greater connection with

employees

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Embrace technology

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Evolution of our Employee Engagement Journey…

Officevibe + External Surveys

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Hello, Leo

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Errr… I mean..Hello, Leo

(#awkward)

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How it works…

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How it works…

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Data. Data. Data.

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Ability to drill down for additional level of detail…

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Sample

Benchmark Reports

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Sample

Tips from

Officevibe

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Most Importantly…

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ACKNOWLEDGE & THANK

REVIEW & SHARE ACT

Find something

that WORKS and is

usable!

• Doesn’t have to be very costly• Thoroughly review implementation, costs,

types of reports• How easy to MANAGE (GIGO)

Other Employee Engagement Applications

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Other Slack Uses & Integrations for Engagement…

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Collaboration

Information Sharing

FUN!!

Tech Tickets

HR “Tickets” with machine learning

EggHeads Suggestion Program through “IdeaKeep”

Incorporate into your culture

• Introduce to your new hires while onboarding

• Quick refresher trainings for existing employees

• Ongoing communications and updates are key

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Celebrate the benefits of an engaged workforce with your organization

• Higher Employee Satisfaction• Higher Retention & Lower Turnover• Higher Productivity and Increased

Profitability• Less Absenteeism

• Increased Employee Loyalty

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Questions?

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Thank you!!

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Susan McGarry, SPHR, SHRM-SCPSusan.mcgarry@bestegg.com(302) 824-6202