McDonald's Dynamic Empowerment intro slideshow

© DW GROUP, LLC 2008

Dynamic Empowerment

“Ready, Set, Go…Race to Your Potential!”

Aug. 9th Arlington Racecourse

Rev-Up Empowerment! The Flying Wave

Triggers release of Synovial Fluid & BDNFWarm up our joints as well as our musclesEngages the Brain with the BodyPlus it’s just plain FUN

What is Empowerment?

“Having the ability to make my own decisions, have the courage to take a risk, having the support from my manager, family, or friends to push myself further, having the knowledge I need to get me where I want to go.”

“Independence Responsibility to others Accountable Self-awareness Self-reliance”

“Able to make decisions independently, support of my supervisor, ability to act on behalf of others”

“Facilitate confidence Enable Encouragement”

“The ability to make one's own decisions A feeling of competency and ability to do the right thing Independence Motivation Accountability”

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Surveys

Seminars

Open Dialogue

Include Employees in Management Meetings

Open Access to Information

Don't Blame Others

Decision Making

Steps to Employee Empowerment

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© 2008 DW GROUP, LLC

AwarenessAwareness

Attitude

Attitude Actio

n

Actio

n

AWARENESS Knowledge of our Physical Response & Mental triggers

ATTITUDEUnderstanding how our Thoughts are Affecting our Reactions

ACTIONDecide to DO SOMETHING to Break the Stress Response Cycle

The DW "Triple A" Approach to

STRESS REDUCTION

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© 2008 DW GROUP, LLC

AwarenessAwareness

Attitude

Attitude Actio

n

Actio

n

AWARENESS Knowledge of our Response styles & Mental triggers

ATTITUDEUnderstanding how our Thoughts are Affecting our Reactions

ACTIONDecide to DO SOMETHING to Empower ourselves

The "Triple A" Approach to

Empowerment

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Awareness of How we Communicate (“Would we want to be spoken to like that?”)

Attitude-The Golden Rule Do unto others…

Action—Positive communication

CommunicationAwarenessAttitudeAction

Who’s the Audience?

Bosses or Employees?

Both! We are all Both Employees and Bosses at different times in our

lives.

Empowerment “Tug of War”

Management Employee

Empowerment Success!

Em

ploy

ees

Man

agem

ent

Empowerment Blast Off!

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Who’s the Employee?

We All Are!

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Who’s the Boss?

We All Are!

“He who has never learned to obey, can never be a good commander” Aristotle

Sometimes a Leader must go with the flow, and most importantly, learn from others, which also involves following others.

We are the Leaders (or Bosses) of our Own Life

Friends Family

ChildrenWork Bosses

Home Bosses

Significant Others

“Give my daughter an opportunity to make a decision on her own, without my immediate input.”

McDonald’s Survey Answers-Empowering Actions

“Allow people to make more decisions on their own, even if they are contrary or 'wrong' in my my opinion. Allow the independence to handle situations without interfering or intervening.”

The Difference between Bosses & Leaders

The Difference between Bosses & Leaders

Boss1) Drives employees2) Depends on Authority3) Inspires Fear4) Says "I"5) Places blame 6) Knows Everything7) Uses People8) Takes credit9) Commands10) Says, "Go"

Leader1) Coaches 'em up2) Depends on Good will3) Generates Enthusiasm4) Says, "We"5) Fixes the breakdown6) Shows how it is done7) Develops People8) Gives Credit9) Asks10) "Let's Go"

We are ALL Leaders

“You must be the change you want to see in the world” -Mahatma Gandhi

In order to inspire others, and lead others, you must demonstrate the qualities and actions that you want your followers to do. You can only lead others by action.

Leadership

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From both Perspectives (Bosses/Leaders and Employees/Colleagues)

Parents & Children (Kids need to earn trust and parents have to work on empowering their children)

Significant Others

Both Leaders and Employees need to focus on Empowerment

Spectrum of Empowerment

ColleaguesLeaders

Allow Empowerment Earn Empowerment

Empowerment Summit!

Do a good JobRecognize a good job

Grow & LearnGrow & Learn

CommunicateCommunicate

Encourage othersEncourage others

Reward & Recognize

Trust—McDonald’s Survey Responses to-How can you Empower others in your Life?

Trust people Support them

Allow them to speak their mind and let ideas come to life

Maintain a positive outlook (when possible) display reliability

Let them follow their instincts, let people learn what works for them

By trusting them to do tasks I normally do and letting them know I depend on them to follow through.

Trust in others to do their jobs without micro managing through concise communication

Give my trust to those who report to me by not asking for detailed check-ins on their projects, and by allowing them to follow through on their ideas even if i am not sure it will work

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© 2008 DW GROUP, LLC

Empowerment Depends on ATTITUDE!

Awareness

Attitude

Attitude A

ctio

n

Act

ion

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Empowerment Temperature

Take your Empowerment Temperature frequently Hot is including people, offering encouragement, reinforcing the positive, communicating.

Cold is “freezing others out”, focusing on the negative, not trusting, not communicating.

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When we become AWARE of our reflex response, we can stop and THINK before we react.

Will getting upset make the situation better?

Will taking action make the situation better?

AwarenessAwareness

Attitude Actio

n

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Consider that your Attitude may be affecting how you see a situation.

ATTITUDE: ATTITUDE: REFRAME IT!REFRAME IT!

Think about how you might “Empower” the other person

Rather than “difficult”, think of a co-worker as “challenging”

Put yourself in the other person's shoes – maybe there's a good reason your boss seems unreasonable lately

Awareness

Attitude

Attitude A

ctio

n

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We can’t control all of the things that can cause us stress

But . . . We can control our RESPONSE to them if we “Reflect” before we “React”

or

“It's not worth getting upset”“OH !#&$%!”

We do have a Choice!

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© 2008 DW GROUP, LLC

Empowerment Doesn’t happen without ACTION!

Awareness

Attitude

Attitude A

ctio

n

Act

ion

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Survey Answer—What can I do to Empower myself?

“Make sure I have the knowledge I need to get me where I want to go”

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Update knowledge

Upgrade Skills

Invest in Yourself!

Stay Informed & Relevant

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Communication--Open communication is critical to any Empowerment agenda and that communication must be both ways.

Everyone needs to feel comfortable that their communication won't be ridiculed and quickly dismissed and management must make sure their communication is inclusive and positive to breed a "Communication Comfort Zone".

Share the Mission & the Vision

Open Communication

© 2008 DW GROUP, LLC

Thank You!

Let’s Rock and Roll!

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