Manager 101

Manager 101

Why are we here today?

LEARN!!!

Learning is NOT an event!

Tools

What you’ll learn

• Define the role of a manager

• Define the expectations for a manager at O&B

• Determine the root cause of performance issues

• Deliver effective feedback

• Coach employees for success

1. In groups of 2, take 3 minutes to write down the most important pieces of

management wisdom that you have learnt (either from being a manager, or

from being managed).

example: Good managers involve their staff with decision making.

• Be prepared to share your results with the group.

Management Wisdom6 mins.

What you’ll learn

• Define the role of a manager

• Define the expectations for a manager at O&B

• Determine the root cause of performance issues

• Deliver effective feedback

• Coach employees for success

Let’s play with balls!

Outside the organization

Manager’s Focus

Into rest of the organizationInto Unit

Outside the organization

Manager’s Focus

Into rest of the organizationInto Unit

Manager’s Activities

CommunicatingControlling

LeadingLinking

DoingDealing

Information People Action

Every Manager is

Unique

If you want to know someone’s faults, marry them....or report to them.

Management

Leadership

Management

• “the process of dealing with or controlling things or people”

Leadership• “the ability

to guide, direct or influence people”

Management

• “the process of dealing with or controlling things or people”

you are a default

leader

leadership is earned as well as learned, not granted

“What day is it,?" asked Pooh.

"It's today," squeaked Piglet.

"My favorite day," said Pooh.

ART:vision,

creative insights

SCIENCE:analysis,

systematic evidence

CRAFT: Experience,

practical learning

management as a

practice

Management is a practice

ART(vision)

CRAFT(Experience)

SCIENCE(analysis)

Cerebral

Calculating

Engaging

Tedious

Narcissist

InsightfulDi

scon

nect

edDisorganized

Dispirited

Management styles

What you’ll learn

• Define the role of a manager

• Define the expectations for a manager at O&B

• Determine the root cause of performance issues

• Deliver effective feedback

• Coach employees for success

1. Get a sheet from the facilitator.

2. Read the question to the group.

3. Explain to the group why you think this is an important question.

1. How is the activity it measures important to being a

manager?

2. What happens when a manager doesn’t do this well? What

if they do it well?

Discussion 5 mins.

1.I feel comfortable asking my manager for assistance.

2. My manager addresses my concerns in a timely manner.

3. My manager recognizes my effort.

4. My manager helps me learn from my mistakes.

5. My manager encourages me to make suggestions on how to improve my job.

6.My manager helps me clear obstacles that prevent me from doing my job effectively.

7. My manager talks to me about my career development.

8. My manager provides me with constructive feedback that helps me improve my performance.

9. My manager tells me about upcoming big projects and/or changes that will impact my job.

10. My manager encourages me to set challenging goals.

Self Evaluation

• Complete your assessment as if you were one of your direct reports

• Consider- are there areas in which you would be strongest? Weakest?

• Keep your results and compare them to that of your team at your 6 month review.

What you’ll learn

• Define the role of a manager

• Define the expectations for a manager at O&B

• Determine the root cause of performance issues

• Deliver effective feedback

• Coach employees for success

1. Joe, one of your employees, is late for the 3rd time this week.

2. Consider- what is causing this performance gap?

3. Discuss- what are some of the things that might be affecting

this? What are the solutions that we might want to consider?

Group Discussion 5 mins.

1. Frank keeps wasting 20% too much food from their station.

Consider- what is causing this performance gap?

2. Discuss- what are some of the things that might be affecting

this? What are the solutions that we might want to consider?

Group Discussion 5 mins.

1. Sally, one of your employees, is yelling at the back of the house

cook, for the second time this month.

2. Consider- what is causing this performance gap?

3. Discuss- what are some of the things that might be affecting

this? What are the solutions that we might want to consider?

Group Discussion 5 mins.

Willingness

Ability

What you’ll learn

• Define the role of a manager

• Define the expectations for a manager at O&B

• Determine the root cause of performance issues

• Deliver effective feedback

• Coach employees for success

Feedback

1. Have one person be the ‘tosser’ (don’t worry!)

2. With your back to the waste basket, and without looking, throw

one ball at a time- trying to get the ball into the waste basket.

3. After each throw, one person can provide feedback to the tosser.

4. Rotate feedback to the next person for the rest of the throws.

5. Discuss- what type of feedback worked best? worse? Why?

Waste Basket Toss 10 mins.

TimelySpecificPrivate

ObjectiveSolicitedRealistic

UnderstoodPositive intent

StaleGeneralPublic

JudgmentalImposed

ImpossibleOne way

Negative intent

Recognition

What you’ll learn

• Define the role of a manager

• Define the expectations for a manager at O&B

• Determine the root cause of performance issues

• Deliver effective feedback

• Coach employees for success

1. Get into groups of 3. (or 4 depending...)2. One partner be Joe. The other partner is Joe’s

manager. The other person is the observer.3. Each person read their instruction sheet.4. Using the instructions provided, Joe and his manager

will have a quick conversation to meet the overall outcome. The observer will watch.

5. Discuss, then the observer will share the findings from the exercise.

Tell Joe he stinks 10 mins.

What you’ll learn

• Define the role of a manager

• Define the expectations for a manager at O&B

• Determine the root cause of performance issues

• Deliver effective feedback

• Coach employees for success

follow up surveys will ask how you are doing

Thank You!

Bonus

Accountability

Parent

Adult

Child

Giving- permission, security or criticism

Logical, independent, self-sufficient

Taking- dependent, emotional, reactive

how do you treat your employees?

Dialogue

Parent

Adult

Child

Parent

Adult

Child

ManagersEmployee

sgive up control

become more self sufficient

accountability

Stop Giving Start Asking

Stop Telling Start Listening