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Manager 101
Why are we here today?
LEARN!!!
Learning is NOT an event!
Tools
What you’ll learn
• Define the role of a manager
• Define the expectations for a manager at O&B
• Determine the root cause of performance issues
• Deliver effective feedback
• Coach employees for success
1. In groups of 2, take 3 minutes to write down the most important pieces of
management wisdom that you have learnt (either from being a manager, or
from being managed).
example: Good managers involve their staff with decision making.
• Be prepared to share your results with the group.
Management Wisdom6 mins.
What you’ll learn
• Define the role of a manager
• Define the expectations for a manager at O&B
• Determine the root cause of performance issues
• Deliver effective feedback
• Coach employees for success
Let’s play with balls!
Outside the organization
Manager’s Focus
Into rest of the organizationInto Unit
Outside the organization
Manager’s Focus
Into rest of the organizationInto Unit
Manager’s Activities
CommunicatingControlling
LeadingLinking
DoingDealing
Information People Action
Every Manager is
Unique
If you want to know someone’s faults, marry them....or report to them.
Management
Leadership
Management
• “the process of dealing with or controlling things or people”
Leadership• “the ability
to guide, direct or influence people”
Management
• “the process of dealing with or controlling things or people”
you are a default
leader
leadership is earned as well as learned, not granted
“What day is it,?" asked Pooh.
"It's today," squeaked Piglet.
"My favorite day," said Pooh.
ART:vision,
creative insights
SCIENCE:analysis,
systematic evidence
CRAFT: Experience,
practical learning
management as a
practice
Management is a practice
ART(vision)
CRAFT(Experience)
SCIENCE(analysis)
Cerebral
Calculating
Engaging
Tedious
Narcissist
InsightfulDi
scon
nect
edDisorganized
Dispirited
Management styles
What you’ll learn
• Define the role of a manager
• Define the expectations for a manager at O&B
• Determine the root cause of performance issues
• Deliver effective feedback
• Coach employees for success
1. Get a sheet from the facilitator.
2. Read the question to the group.
3. Explain to the group why you think this is an important question.
1. How is the activity it measures important to being a
manager?
2. What happens when a manager doesn’t do this well? What
if they do it well?
Discussion 5 mins.
1.I feel comfortable asking my manager for assistance.
2. My manager addresses my concerns in a timely manner.
3. My manager recognizes my effort.
4. My manager helps me learn from my mistakes.
5. My manager encourages me to make suggestions on how to improve my job.
6.My manager helps me clear obstacles that prevent me from doing my job effectively.
7. My manager talks to me about my career development.
8. My manager provides me with constructive feedback that helps me improve my performance.
9. My manager tells me about upcoming big projects and/or changes that will impact my job.
10. My manager encourages me to set challenging goals.
Self Evaluation
• Complete your assessment as if you were one of your direct reports
• Consider- are there areas in which you would be strongest? Weakest?
• Keep your results and compare them to that of your team at your 6 month review.
What you’ll learn
• Define the role of a manager
• Define the expectations for a manager at O&B
• Determine the root cause of performance issues
• Deliver effective feedback
• Coach employees for success
1. Joe, one of your employees, is late for the 3rd time this week.
2. Consider- what is causing this performance gap?
3. Discuss- what are some of the things that might be affecting
this? What are the solutions that we might want to consider?
Group Discussion 5 mins.
1. Frank keeps wasting 20% too much food from their station.
Consider- what is causing this performance gap?
2. Discuss- what are some of the things that might be affecting
this? What are the solutions that we might want to consider?
Group Discussion 5 mins.
1. Sally, one of your employees, is yelling at the back of the house
cook, for the second time this month.
2. Consider- what is causing this performance gap?
3. Discuss- what are some of the things that might be affecting
this? What are the solutions that we might want to consider?
Group Discussion 5 mins.
Willingness
Ability
What you’ll learn
• Define the role of a manager
• Define the expectations for a manager at O&B
• Determine the root cause of performance issues
• Deliver effective feedback
• Coach employees for success
Feedback
1. Have one person be the ‘tosser’ (don’t worry!)
2. With your back to the waste basket, and without looking, throw
one ball at a time- trying to get the ball into the waste basket.
3. After each throw, one person can provide feedback to the tosser.
4. Rotate feedback to the next person for the rest of the throws.
5. Discuss- what type of feedback worked best? worse? Why?
Waste Basket Toss 10 mins.
TimelySpecificPrivate
ObjectiveSolicitedRealistic
UnderstoodPositive intent
StaleGeneralPublic
JudgmentalImposed
ImpossibleOne way
Negative intent
Recognition
What you’ll learn
• Define the role of a manager
• Define the expectations for a manager at O&B
• Determine the root cause of performance issues
• Deliver effective feedback
• Coach employees for success
1. Get into groups of 3. (or 4 depending...)2. One partner be Joe. The other partner is Joe’s
manager. The other person is the observer.3. Each person read their instruction sheet.4. Using the instructions provided, Joe and his manager
will have a quick conversation to meet the overall outcome. The observer will watch.
5. Discuss, then the observer will share the findings from the exercise.
Tell Joe he stinks 10 mins.
What you’ll learn
• Define the role of a manager
• Define the expectations for a manager at O&B
• Determine the root cause of performance issues
• Deliver effective feedback
• Coach employees for success
follow up surveys will ask how you are doing
Thank You!
Bonus
Accountability
Parent
Adult
Child
Giving- permission, security or criticism
Logical, independent, self-sufficient
Taking- dependent, emotional, reactive
how do you treat your employees?
Dialogue
Parent
Adult
Child
Parent
Adult
Child
ManagersEmployee
sgive up control
become more self sufficient
accountability
Stop Giving Start Asking
Stop Telling Start Listening