Logistics Industry

Logistics Industry

Vichare Courier Services

Sweta Karn (08-701)Ashish Agnihotri (08-704)Ajinkya Atre (08-707)Ameya Desai (08-719)Rajendra Kelkar (08-731)Rahul Kumar (08-734)Salil Lavgankar (08-737)Ashish Singh (08-753)Rohit Virkar (08-756)Sanket Wajge (08-759)Shivangi Yadav (08-760)

Vichare Courier Services

Started in 1996 by Vichare brothers

1.5 lakh package handling capacity daily

90 Branches, 3700 employees

USP: They are always at the right place at the right time with the right message.

Major Corporate Clients include: ICICI Bank,Reserve Bank Of India, MTNL

Segmentation

Couriers are distinguished from ordinary mail services by features such as

Speed, Security, Tracking, Signature / Authenticity, Specialization, Individualization of services, Committed delivery times.

Segment : Those (Individual / Corporate) who seek at least one of the above given features.

Target

Intra-city and Intercity deliveries

Focus on Mumbai and nearby cities and towns

Individuals and corporate

Positioning

Delivery on time - every time

Efficiency, Safety & Full-proof Dispatch

Local but, having international standards

Differentiation

No Franchise / Agency / Tie-up arrangements

Having own establishment through out Mumbai, Thane, Navi Mumbai & Pune helps to standardize the processes

Performance

Reliability

Reach

Vichare Couriers as a Brand

Great Inspiration

Enthusiasm

Dedication

SEARCH QUALITIES

Timely Delivery.

Good Packaging.

Acknoledgement.

Value for money.

EXPERIENCE QUALITIES

Quick Service.

Wide range of customised products.

Home pick up & drop.

Staff is well trained, well informed & customer friendly.

Inconsistency of information.

Credence Qualities

Quality of service as per expected.

No packaging material & packaging service.

Service Design

Normal Offering

Line Extension X-Press, Sunday Special, Time X-Press, Jet X-Press

Challenges Inherent Timely Delivery Customer Expectations Back-end operations

Customer Calls for

Order

----------------------------- ----- Line of Interaction -----------------------------------------------------------------

Customer Order Taken

------------------------------------ Line of Visibility -------------------------------------------------------------------

Service Blue Print

Courier Boy Dispatched

Package is Received

Courier comes to office for

order

Details of the

Package are noted

Payment Slip

Generated

Package Sorted

Dispatch package

Package received at destination

Package Delivered

Delivered to

customer

Acknowledgment slip generated

---------------------------------- Line of Internal Interaction ----------------------------------------------------------

THANK YOU