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CE FACILITIES SERVICES | CASE STUDY
www.CEworld.com
Liverpool Football ClubAnfield Home of Liverpool
CE Cleaning provide day to day and match
day cleaning services at Anfield, the
home of Liverpool FC, ensuring all areas
including the 45,276 seat stadium bowl,
32 executive suites, changing facilities
and concourses are presented to the
required standards within the specified
response times. The Liverpool portfolio
also includes the following seven facilities
which are serviced on a day to day basis
by our team of 25 staff, which increases to
43 on match days:
• MelwoodTrainingFacility
• TwoLFCstores,LiverpoolOneand
WilliamsonSquare
• TheBootRoomRestaurant
• LFCDistributionCentre
• YouthTrainingAcademy
• LFCHeadOffice
IMPLEMENTING CLEANING SERVICES OVER 7 SITES In December 2012, CE Cleaning were awarded the contract to provide cleaning services to Liverpool Football Club. As one of the most successful clubs in England, Liverpool requires a first class cleaning service to be carried throughout their portfolio of sites. Liverpool is committed to improving their ‘off the pitch’ interaction with their customers and CE Cleaning is an integral part of this goal.
CE FACILITIES SERVICES | CASE STUDY
www.CEworld.com
Liverpool Football ClubAnfield Home of Liverpool
CLIENT COMMENTS FOLLOWING OUR SUCCESSFUL MOBILISATION“Ihaveneverseensomuchsupportfromseniormanagementandotherspecialistresourcesthroughoutanimplementationperiodfromanycontractor.Thisgaveusalotofconfidenceandthislevelofsupporthascontinued.”
“IwasimpressedhowquicklyCECleaninggainedtherespectandtrustofthepeoplewhohadtransferred.Theyshowedpeoplewhattheywantedandwhy,anddemonstratedconfidenceintheteamthattogethertheycouldprovideaworld-classservicetoLiverpool.Theytookourpeoplewiththemonthejourneyratherthanjusttellingthemwhattodo.”
LiverpoolFChasrecentlybeengivenpermissiontoincreaseAnfield’scapacityfrom45,522to59,000aspartofa£100mexpansionplan.
Liverpool’sproposals,whichwillseetheMainStandexpandedfromonetothreetiers,andalsocreateadditionalconferenceandbanquetingfacilities,anewclubshopandsignificantlymorecarparking.
TheplanningapplicationstatestheredevelopmentwillallowtheclubtohostmajorinternationalfixturesandEuropeanfinals.
Aswithpreviousprojectsatotherre-developedstadiaandvenues,CECleaningwillbeworkingwithLiverpooltoensurethatcleaningstandardsaremaintainedduringthebuildphaseandthatnewareasorsiteallowforefficientworkflowstobe introduced.
MOBILISATION TEAMOurdedicatedmobilisationteamconsistedprimarilyof
operationsmanagerswithexperienceofsimilarvenuesinthe
areasupportedbyHR,AdministrationandFinanceManagers.
Thisteamhavebecomethekeypersonnelwithinthecurrent
operations,providingconsistencyforthecustomerandstaff,
fromcontractawardthroughtofullmobilisation.Thishas
allowedthecontracttobemanagedalongsideexisting
workloadfromtheoutsetandhasdonemuchtoconsolidate
continuityonthecontract.
A TRULY VARIED WORKLOADTheLiverpoolestateprovidesCECleaningwithmany
differentenvironmentsallrequiringaspecialistcleaning
approachandindividualsitespecificworkschedules.At
Anfield,ourmainresponsibilityispreparingthe45,522
capacitystadiumbowlformatchdaysandpost-match
cleaning.Inaddition,therearethebackofhousediningand
meetingareasandtheofficesthatarecleanedeveryday.
“IwasimpressedhowquicklyCECleaninggainedtherespectandtrustofthepeoplewhohadtransferred.”
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