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The world’s libraries. Connected.
Library Challenges Summary of findings from OCLC member
focus groups 2012/2013
IFLA 2013
17-22 August 2013
Fiona Leslie
Marketing Manager
Europe, Middle East and Africa
The world’s libraries. Connected.
16 discussions 4 hours
4000+ minutes
The world’s libraries. Connected.
Perspectives
Focus Groups in Netherlands, U.S., U.K.
Large Academic/Research Libraries
Mid-sized Academics
Public Library leaders
8 one-on-one follow up interviews
The world’s libraries. Connected.
The world’s libraries. Connected.
ENVIRONMENTAL PRESSURES
Academic:
Budget pressures
Campus politics
Competition in higher
education
Open access
Legislation driving change
Public:
Cuts and closures
Local politics
Competition in public
services
Mobile access
Legislation driving change
The world’s libraries. Connected.
“We have to look at is as an opportunity to
get outside the standard library model.”
(US Public)
The world’s libraries. Connected.
“I envy those in their 30’s because their
careers will be amazing.”
(US Public)
The world’s libraries. Connected.
“E changed everything.”
(US Public)
The world’s libraries. Connected.
Unique physical visitors in 2013
The world’s libraries. Connected.
Unique online visitors in 2013
The world’s libraries. Connected.
“There is no model that’s
shared.
We don’t want to lend [e-
books], just give access to
them.”
(NL Academic)
The world’s libraries. Connected.
“Share the P.
Access the E.”
(US Academic)
The world’s libraries. Connected.
Yes
No
The world’s libraries. Connected.
REACHING THE USER
The world’s libraries. Connected.
“What we hope is that
no matter what
direction the user
comes in, they will be
linked to local
resources when they
want them.”
(US Academic)
The world’s libraries. Connected.
“I don’t think of the library as a central place,
but librarians working within the university
and within research groups.”
(NL academic)
The world’s libraries. Connected.
“The discovery
systems in place may
work wonderfully, but
it doesn’t matter if
people aren’t going
there.”
(US Academic)
The world’s libraries. Connected.
NEW SERVICES
Academic:
Research support
New student experiences
Data management
Scholarly output
Virtual learning spaces
Campus partnerships
Public:
Support for community issues
New user experiences
Digital media
Self-publishing
Maker spaces
Community partnerships
The world’s libraries. Connected.
The library world always want to try to have
15 priorities. We can’t.”
(US academic)
The world’s libraries. Connected.
Collections
Services
The world’s libraries. Connected. 21
“I don’t believe in a stand alone library in the future. The border will be blurred.”
(NL Public)
“I don’t believe in a stand alone library in the future. The border will be blurred.”
(NL Public)
The world’s libraries. Connected.
The world’s libraries. Connected.
How can our staff
keep pace with all of
these students,
researchers and
teachers.
They ask for things
our traditional
librarians can’t
provide and staff
have to learn quickly. (NL Academic)
The world’s libraries. Connected.
Jane Smith
Chief Experience Officer
124 South Harbor Dr.
Bay City, NC
T: (432) 456-0986
E: jane.smith@library.org
Eric Henderson
Innovation & User Technology
Research Librarian
David’s Lane
Bournemouth, Hants
T: (01472) 598582
E: eric.henderson@library.edu
“It’s less and less common to find traditional librarians.”
(UK Academic)
The world’s libraries. Connected.
WIDER REMIT
The world’s libraries. Connected.
Have an assessment team on campus. We are required
to show how we tie into the student learning goals. (US Academic)
The world’s libraries. Connected.
MOOCs
If its politically important, libraries
need to be there (UK Academic)
The world’s libraries. Connected.
“The faculty is turning to
the library to maintain
their data.”
(US Academic)
Research
The world’s libraries. Connected.
MEASUREMENT AND
EVALUATION
The world’s libraries. Connected.
“We are not writing a strategic plan.
We are building an IMPACT plan.” (US Public)
The world’s libraries. Connected.
IMPACT
Academic:
Meeting user expectations
Value to funders
Justifying budgets
Showing ROI
New metrics critical
Tie to student success
Public:
Meeting user expectations
Value to funders
Justifying budgets
Showing ROI
New metrics critical
Tie to community impact
The world’s libraries. Connected.
“I wish I had a big red impact button that could give me the impact stats.” (US Academic)
The world’s libraries. Connected.
All libraries are interested in ROI. (US Academic)
The world’s libraries. Connected.
“Our stats are transaction-based, but how do we measure the transformational value we effect?”
(UK Public)
The world’s libraries. Connected.
COLLABORATION
The world’s libraries. Connected.
“Collaboration is more critical than ever.”
(US Academic)
The world’s libraries. Connected.
The world’s libraries. Connected.
What happens next?
39
The world’s libraries. Connected.
Questions
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