Librarian Training. Today’s Objectives: Launch Chat Conduct a Chat session Conduct e-mail...

Librarian Training

Today’s Objectives:

• Launch Chat• Conduct a Chat session• Conduct e-mail follow-up on a Chat transcript• Log out of Chat• Process Answered questions/transcripts

Four basic modules comprise the core services of QuestionPoint:

• Knowledge Base

• Administration

• Profile

• Ask

Suggested Exercise

• Pick a practice partner, one is the librarian the other is the patron:

• Librarian and Patron conduct a chat session• Librarian assigns follow-up resolution code to

transcript• Librarian follows up on the transcript by

e-mailing the patron with additional information

On the Full Question screen, you can:

• Answer a question (follow-up on a transcript via e-mail)

• Claim a question• Add a note• Add a descriptive code• Refer a question• Change the patron’s e-mail address• Move or file a question

What are the three methods you can use to push an URL/page?

• Pre-scripted lists and sending it• Copying and pasting one from another

browser page and sending it• Typing one into the URL field or text box and

sending it– If you type an URL, it needs to have the

correct syntax (http://)

Resources

• AskMN Staff Wiki:– http://wiki.askmn.org/

• System Requirements for Flash Chat:– http://questionpoint.org/web/requirements/index.html

• Guide to Internet Explorer Setup:– http://www5.oclc.org/questionpoint/Chat_setup.pdf

• Chat Quick Reference Guide:– http://questionpoint.org/support/documen

tation/gettingstarted/qp_flashchat_ref.pdf

Questions and Discussion

Carla Steinberg Pfahlpfahl001@umn.edu

612-626-6845IM - AIM/Gmail: carlapfahl - MSN:

cspfahl - Jabber: pfahl001