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Librarian Training
Today’s Objectives:
• Launch Chat• Conduct a Chat session• Conduct e-mail follow-up on a Chat transcript• Log out of Chat• Process Answered questions/transcripts
Four basic modules comprise the core services of QuestionPoint:
• Knowledge Base
• Administration
• Profile
• Ask
Suggested Exercise
• Pick a practice partner, one is the librarian the other is the patron:
• Librarian and Patron conduct a chat session• Librarian assigns follow-up resolution code to
transcript• Librarian follows up on the transcript by
e-mailing the patron with additional information
On the Full Question screen, you can:
• Answer a question (follow-up on a transcript via e-mail)
• Claim a question• Add a note• Add a descriptive code• Refer a question• Change the patron’s e-mail address• Move or file a question
What are the three methods you can use to push an URL/page?
• Pre-scripted lists and sending it• Copying and pasting one from another
browser page and sending it• Typing one into the URL field or text box and
sending it– If you type an URL, it needs to have the
correct syntax (http://)
Resources
• AskMN Staff Wiki:– http://wiki.askmn.org/
• System Requirements for Flash Chat:– http://questionpoint.org/web/requirements/index.html
• Guide to Internet Explorer Setup:– http://www5.oclc.org/questionpoint/Chat_setup.pdf
• Chat Quick Reference Guide:– http://questionpoint.org/support/documen
tation/gettingstarted/qp_flashchat_ref.pdf
Questions and Discussion
Carla Steinberg [email protected]
612-626-6845IM - AIM/Gmail: carlapfahl - MSN:
cspfahl - Jabber: pfahl001