LETTER OF COMPLAINT - downside-primary.co.uk · LETTER OF COMPLAINT: •...

LETTER OF COMPLAINT Lesson 1

LI: To identify the features of a letter of complaint.

THESE ARE THE FEATURES OF A LETTER OF COMPLAINT:

•  Formal  tone:  subjunctive  form  •  Formal tone: subjunctive form •  Passive voice •  Introductory paragraph saying why you are

complaining in a clear way •  Suggest how you would like your complaint

resolved – what would you like done about it? •  Be emotive but not rude or aggressive (DO NOT be rude or threatening!)

TASK 1:

   Have a look at the texts on the next slide and read each text.    Note down an example of each of the features. You could lay it out like this:

   Upload a picture of your work to

TASK 2:

LI: To revise formal language features – subjunctive mood  

Formal language features – subjunctive mood

Now try these sentences:

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Letter  of  Complaint  

LETTER  OF  COMPLAINT  

LETTER OF COMPLAINT

Lesson 2 LI: To box up a letter of complaint.

BOXING UP

I have boxed up the Mr Manager text for you here: Notice how I have only used two or three bullet points per paragraph

When?

LETTER OF COMPLAINT Lesson 3

LI: To plan a letter of complaint

Now let's think about something we could complain about!! Let's think about our trip to the RAF Museum...was there anything (real or imagined) that did not quite meet our expectations?

Some ideas: •  Cost of food in café/lack of variety

of food on offer e.g. no halal food, no vegan options, etc.

•  Cost of items in the shop – very expensive! Many children could not buy anything.

•  Disappointed due to many exhibits being closed/out of bounds

•  Not enough to keep children entertain all day - more interactive activities needed to keep children entertained as they view aircraft

Choose a complaint. Now think about: 1. What are you complaining about? 2. How did this affect you? 3. Why was this so bad? 4. What do you want to happen now?

TASK 1:

• Now it is your turn to box up the letter of complaint about RAF Hendon. • Use the next page to help you with ideas. The box up sheet is saved on

but you could design your own on paper or on a computer. • You will need to choose 1 or 2 ideas for your middle paragraphs.

WHEN YOU ARE DONE….

  Upload a picture of your box up plan to

LETTER OF COMPLAINT Lesson 4

LI: To write a letter of complaint  

•  You don’t need to write the whole text at once! •  Do one or two paragraphs at a time and use the success

criteria to help you.

SHORT  BURST  WRITING  

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WE ARE GOING TO START WRITING OUR LETTER OF COMPLAINT

• My complaint is going to be based on Cadbury’s World. Introduction:

Reason for writing

Emotive language

YOUR TURN….

• Have a go at drafting your introduction. • You DON’T need to upload it yet, wait until you have edited and written it all up.

PARAGRAPH 2

Emotive language

Emotive language

Rhetorical question

Preposition opener

Embedded clause/ parenthesis

YOUR TURN….

• Have a go at drafting your second paragraph.  • You DON’T need to upload it yet, wait until you have edited and written it all up.

PARAGRAPH 3

Subjunctive mood

Considered vocabulary choices

Year 3/4 statutory word

Passive voice

YOUR TURN….

• Have a go at drafting your third paragraph.

• You DON’T need to upload it yet, wait until you have edited and written it all up.

CONCLUSION

Conjunction opener/ cohesive device

Modal verb

Subjunctive mood

Year 5/6 statutory word

Subordinating conjunction

YOUR TURN…

• Have a go at drafting your fourth paragraph/section.

• You DON’T need to upload it yet, wait until you have edited and written it all up.

EDITING

• Now you have written each section, start editing. • Check for: sense, punctuation, success criteria, statutory words.

FINAL WRITE UP

• When you are happy with your draft, you can type or write it up and then write a

WWW and EBI • Now upload a picture of your work to

• WELL DONE!