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FACESFuture Air Cargo Executive Summit

Celine Hourcade, IATAMarc Voelkl, IATA

Welcome Address

FACE Evolution

Closing Plenary WCS ‘12

FACE Initiative is born

1st FACES WCS 2013

22 ParticipantsMay ’13

Launch IATA FACE Program

2nd FACESWCS 2014

26 Participants

Autumn ‘14Air Cargo

Awareness

3rd FACESTIACA ‘14

4th FACESWCS 2015

13 Participants

24 Participants

Summer ‘15FACE

Handover

5th FACESWCS 2016

26 Participants6th FACESWCS 2017

42 Participants

Vision 2030 Launch Event

April ’17Facebook

Community7th FACESWCS 2018

>190 FACE Members 57 Participants

10 Entries3 Finalists1 Winner

1st Face Cocktail

WCS 2018

Summer ‘18FACE

Handover

Patricia Varela, IATADavid Sauv, IATA

The FACE Program in a Global and Digital Economy

What are the industry buzzwords ?

Internet of Things (IoT)

Artificial Intelligence (AI) Smart ULD

Community collaboration Drones

Application Programing

Interface (API)

Platform Digital Robotics

Traditional player / start-up collaboration is key

79% of corporates have already collaborated with start-ups*

* Arthur D Little - Corporate / start-up collaboration

Traditional player / start-up collaboration is key

FACE program evolves to address these opportunities

Awareness& Attraction

Retention & Development

Innovation& Creativity

FACE initiatives at a glance

FACE UP competition Career Fair

FACE peer mentorship program

Networking / Cocktail / FB groupFACE Summit

Vision 2030 Innovation Boot Camp

Action Air Cargo / Connect all the young air cargo communities

Olivier HouriEVP & CROSmartKargo

Sponsor Keynote

17Copyright 2018 SmartKargo – Proprietary and Confidential

Olivier Houri, EVP & CRO

March 11, 2019

Future Air Cargo Executives Summit Accelerating Transformation: The Innovation Mindset

18Copyright 2018 SmartKargo – Proprietary and Confidential

WELCOME

You represent a

SMARTFUTURE for Air Cargo

19Copyright 2018 SmartKargo – Proprietary and Confidential

Our story: Innovation and Excellence

20Copyright 2018 SmartKargo – Proprietary and Confidential 20

THE INNOVATION MINDSET7 Truths that Accelerate Transformation

21Copyright 2018 SmartKargo – Proprietary and Confidential

Accelerating Transformation

If innovation is about developing something new that creates value for both users and the organization —how can airlines make this happen most efficiently?

22Copyright 2018 SmartKargo – Proprietary and Confidential

Organizational Mindset Enables Transformation

An organization cannot expect to achieve transformation of their processes and technology using an outdated mindset tied to business models and process thinking of the past.

Need to adopt a different Mindset: An Innovation Mindset

23Copyright 2018 SmartKargo – Proprietary and Confidential 23

The Innovation Mindset: Truth 1

Embrace Adaptation

We must overcome the natural resistance to disruptive market forcesand adapt quickly.

Source: Cleverism.com

24Copyright 2018 SmartKargo – Proprietary and Confidential

The Innovation Mindset: Truth 2

Be Open, Curious and AwareThis means embracing new ideas and curiously keeping up with trends and technologies that are impacting people and products.

MobilityReal-time everything

B.I & AnalyticsMachine Learning

A.I.

IoTe-Commerce

EDI/Connectivity

Blockchain

25Copyright 2018 SmartKargo – Proprietary and Confidential

The Innovation Mindset: Truth 3

Expand your thinking

Big thinking requires a combination of analytical skills, entrepreneurial spirit and the ability to imagine breakthrough ideas –

Challenge the Status Quo!

Tackle Bottlenecks!

26Copyright 2018 SmartKargo – Proprietary and Confidential

The Innovation Mindset: Truth 4

Think Creatively

Innovation requires an ability to think beyond current norms and truths in the market and to expand your thinking. Innovation as an Art…

Think Holistically - Think “out-of-the-box”Accepting

Warehouse

X-Rayed

WarehouseExit

AircraftReceiving

Warehouse DeliveryVehicle

Pickup

27Copyright 2018 SmartKargo – Proprietary and Confidential

The Innovation Mindset: Truth 5

Be Courageous

It takes courage to be that one person who encourages the group to think about things from a different angle and to be vulnerable.

Abandon group-thinking

28Copyright 2018 SmartKargo – Proprietary and Confidential

The Innovation Mindset: Truth 6

Act Quickly

Innovation within an organization must be a fast-moving process with an efficient go-to-market roadmap.

Try Don’t be Perfect!

Fail ?Try Again

29Copyright 2018 SmartKargo – Proprietary and Confidential

The Innovation Mindset: Truth 7

Assemble Diverse Teams

Assemble teams with a variety of critical skill sets to implement design thinking—with engineering and rapid testing to innovate successfully.

30Copyright 2018 SmartKargo – Proprietary and Confidential

SmartKargo – Innovation packed!

2013 2014 2015 2016 2018 2019 2020

Automation Bots

Self Service App

Warehouse App

Shipper App

Self Registration and Management

E-Commerce Integration

Analytics

A configurable solution that is so robust that it requires minimal customization.

SmartKargo Link

Capacity Control & Revenue Management

D2D Functionality

Smart Interline

AI / ML

2019+

Cloud App

Blockchain

31Copyright 2018 SmartKargo – Proprietary and Confidential 31

Thank You!We’ll be happy to answer any questions that you may have

about this topic. We invite you to join us for the

FACESCocktail Reception

6:30 PM Tuesday Evening

Jasmine Bayview Foyer, Marina Bay Sands

Vivien LauExecutive Director

HACTL

Successful Career Path in the Air Cargo Industry

Roland ZistlerManaging DirectorGrowNow Group

Leadership Skills: Strategic Thinking

LeadershipSkills:

RolandZistlerManagingDirector - GrowNOW Group

Holistic BusinessCoachIATAExternal Instructor

StrategicThinkingIATAFutureAirCargoExecutives Summit

Singapore,March2019

Thecapacitytothinkandimaginebecomesthesolemeasureforleadership

StrategicThinkingGeneratingOptionsWhatmighthappen?

Options Decisions Actions

StrategicDecisionMakingMakingchoicesWhatwillwedo?

StrategicPlanningTakingActionHowwillwedoit?

It’slikeahundredmeterrun…

Reallife…

Thegapbetweenreactiveandproactivefuturesisbridgedbymakingtime forstrategicthinking.

It’saboutchangingthewayyouthink…

“Wecan’tsolveproblemsbyusingthesamekindofthinking

weusedwhenwecreatedthem.”

It’saboutyourfuture…

Integratingthefutureintoyourdecisionmakingprocessestodaybythinking

big,deepandlong.

ButwhatisaStrategyabout…?

…istheartofcreatingvalue...is defining our business andcompetencies…isidentifyingopportunities...isbringingvaluetocustomers...is determining our relationships...is our knowledge...is about financials

…andhowdoyouthink ?

ØHumanshavedifferentthinkingstylesandthereforearticulateandcommunicateindifferentways

ØThosedifferentstylesmirrorourbrainphysiologicalfunctions

ØTheyprovideinformation'saboutpreferences,characteristicsandattitudes.

ØThisreflectsourcommunicationstylealsoinregardstostrategicthinking

HolisticIntuitive

IntegratingSynthesising

LogicalAnalyticalFact basedQuantitative

InterpersonalFeeling based

KinestheticEmotional

OrganisedSequential

PlannedDetailed

unconscious consciousIndividuals recognise and built their

foresight capacity

implicit explicitIndividuals begin to talk about and use

future approaches in their work

solitary collectiveCollective individual capacities generate

organisational capacity

Individual Foresight

Strategic Foresight

…recogising blinders notto fallback

ØMentalfilters

ØOverconfidence

ØPenchantforconfirmingratherthandisconfirming evidence

ØDislikeforambiguity

ØGroupthinking

SeekHard

4Rulesof Stategic Thinking

Rule1Fact-BasedLogicalInformation

4Rulesof Stategic Thinking

Rule2 Questioneveryone’sunquestionedassumptions

4Rulesof Stategic Thinking

Rule3 StrategicThinkingischaracterizedbyanall-pervasiveunwillingnesstoexpendresources

4Rulesof Stategic Thinking

Rule4 StrategicThinkingisusuallyindirectandunexpectedratherthanhead-onandpredictable

StrategicThinkingQuestionstoIdentifywhatmatters…ØWhatdoesourbrandstandfor?

ØWhatdowemostwanttoaccomplishintheorganization?

ØHowwouldwedescribeourbest,mostvaluablecustomers?

ØWhodon’twedobusinesswith?

ØWhodowewinthemostbusiness fromandwhy?

StrategicThinkingQuestionstoIdentifywhatmatters…ØWhodowelosethemostbusinesstoandwhy?ØWhatarethebiggestcostdriversintheorganization?

ØWhatthingswouldbemostdevastating(ormostembarrassing)ifourcustomersknewaboutthem?

ØWhat’sthebiggestunknown inourmarket?

ØWhatarethebestopportunitiesavailabletous?

Con

cret

eA

bstr

act

DESIGN THINKING

LEAN STARTUP

AGILE

Empathize

Define

Ideate

Try ExperimentsPivot/Persevere ?

Learn

Sprint Execution

Sprint Planning

Shipable Increment

Sprint Review

Product Backlog

Customer PROBLEM Customer SOLUTION

StrategicThinkingmeanscombining…

Characteristics of StrategicThinkers ...

BEGIN withtheEND inmind!

ThankYou!

GrowNOWGroupKGSpengergasse47

1050ViennaAustria

info@grownow.infoinfo@aviationnow.net

grow@rolandzistler.com

Roland ZistlerManaging DirectorGrowNow Group

Strategic Thinking for the Air Cargo Industry (Working Session)

RolandZistlerManagingDirector - GrowNOW GroupHolistic BusinessCoachIATAExternal Instructor

StrategicThinkingfor the AirCargoIndustryWorkingSessionIATAFutureAirCargoExecutives SummitSingapore,March2019

IATA Cargo Leadership Development Program

IATA Cargo Leadership Development Program with Harvard Business Publishing

Ø6 required IATA Cargo Management coursesØTotal 18 training days in IATA Training CentersØ10 Harvard ManageMentor® online modulesØ3 years time to completeØIATA DiplomaØHarvard ManageMentor® Diploma

IATA Cargo Leadership Development Program

IATA Cargo Leadership Development Program with Harvard Business Publishing

ØBusiness Strategy and Planning ManagementØBusiness Intelligence and Competitor AnalysisØRevenue Management with Optimization SimulationsØRoute Development OptimizationØMarketing and AdvertisingØSales and Key Account Management

IATATrainingInnovationBusinessModelSimulationVideo

ThankYou!

GrowNOWGroupKGSpengergasse47

1050ViennaAustria

info@grownow.infoinfo@aviationnow.net

grow@rolandzistler.com

Patricia Varela, IATADavid Sauv, IATA

Closing Remarks

What is your vision for the future of FACE ?

Future Air Cargo Executives

Networking Cocktail

When: 12 March 2019 – 18:30

Where: Jasmine Bayview Foyer

Who: Air Cargo Leaders, FACES participants and

professionals over 18 (by invitation only)

Kindly invites you to the

Don’t miss this opportunity to boost your career.

Network with professionals from across the industry!