Kenny Lubin Resume Apple

Kenny F. Lubin 240 Varnum Avenue #13 � Lowell, MA 01854 �(C) 516-429-0238 � Klubin45@mac.com

EMPLOYMENT EXPERIENCE

Apple, Inc. Boston, MA Oct. 2015-Present Genius Trumbull, CT Sept. 2014-Sept. 2015

• Actively troubleshoot and repair IT issues, both hardware and software related • Teach personal training sessions on basic aspects of Mac OS • Facilitate customized lessons and trainings for business customers on how to utilize Apple software and hardware

applications • Successfully align and resolve issues with front-facing customers • Mentor and train new team members, specialists and technicians • Work alongside business specialist to provide solutions for business and Joint Venture customers to meet their

diverse needs • Stay up to date with knowledge of Microsoft OS, including Office Suite and commonly used applications

Apple, Inc. Manhasset, NY Family Room Specialist and Apple-Certified Technician Jan. 2011 – Present

• Built relationships with customers through attentive customer service and effective device repairs • Troubleshot and provided technical support for all Apple products • Facilitated customized lessons and trainings for customers on all Apple software and hardware applications • Coordinated successful data transfers from old computers to new machines; including PCs to MACs and the

reverse • Served as point person for store operations related to repairs and appointments

J. Crew, Inc. Huntington, NY Sales & Stock Associate Sept. 2000 – Aug. 2004

• Provided thorough customer service to all patrons • Responsible for cashier duties such as money management, purchases, returns and accounting of funds • Provided tailored personal shopping services to customers with specific needs • Received and processed shipments • Regularly managed and organized inventory in stock room

The Gap, Inc. Huntington, NY Visual Specialist, Sales & Stock Associate Sept. 1998 – Aug. 2000

• Worked as a visual specialist including creating all visual displays, window displays and product placement in store to best reflect the image of the company and provide a pleasant retail environment for the customer

• Provided thorough customer service to all patrons • Responsible for cashier duties such as money management, purchases, returns and accounting of funds • Received and processed shipments and organized stock room

EDUCATION

American University Of Antigua Miami, FL/New York, NY School of Medicine August 2007-September 2010

Universidad Iberoamericana Santo Domingo, Dominican Republic College of Medicine August 2005-May 2007

Hofstra University Hempstead, NY Bachelor of Arts in Psychology, GPA 3.0 May 2003 Double Minor in Biology and Chemistry

TECHNICAL SKILLS • Technical: MAC and Windows operating systems; Microsoft Office Suite, Apple iOS • Certifications: Apple iOS Device Technician, Apple OS X Software Technician • Language: Proficient in conversational Spanish, French and Creole