JOB ANALYSIS AND HUMAN RESOURCE PLANNING. Chapter Objectives Describe why job analysis is a basic...

JOB ANALYSIS AND HUMAN RESOURCE PLANNING

Chapter Objectives Describe why job analysis is a basic

human resource tool. Explain the reasons for conducting job

analysis. Describe the types of information

required for job analysis. Describe the various job analysis

methods.

Chapter Objectives (Continued)

Describe some human resource forecasting techniques.

Define requirements and availability forecasts.

Identify what a firm can do when either a surplus or a shortage of workers exists.

Describe job design.

Job Analysis: A Basic Human Resource Tool

Job Analysis, Job and Position

• Job analysis - Systematic process of determining the skills, duties, and knowledge required for performing jobs in an organization

• Job - Consists of a group of tasks that must be performed for an organization to achieve its goals

• Position - Collection of tasks and responsibilities performed by one person

Questions Job Analysis Should Answer

• What physical and mental tasks does the worker accomplish?

• When does the job have to be completed?• Where is the job to be accomplished?• How does the worker do the job?• Why is the job done?• What qualifications are needed to perform

the job?

When Job Analysis Is Performed

• When the organization is founded

• When new jobs are created• When jobs are changed

significantly as a result of new technologies, methods, procedures, or systems

Job Descriptions/Specifications• Job description - A document that

provides information regarding the tasks, duties, and responsibilities of the job

• Job specification - Minimum acceptable qualifications that a person should possess in order to perform a particular job

Reasons For Conducting Job Analysis

• Staffing• Training and Development• Compensation and Benefits• Safety and Health• Employee and Labor Relations

Job Analysis for Teams• Historically, companies established

permanent jobs and filled these jobs with people who best fit the job description

• In some firms today, people are being hired and paid on a project basis

• Today whenever someone asks "What is your job description?" the reply might well be "Whatever."

Types of Job Analysis Information

• Work activities• Worker-oriented activities• Machines, tools, equipment, and

work aids used• Job-related tangibles and intangibles• Work performance• Job content• Personal requirements for the job

Job Analysis Methods

• Questionnaires• Observation• Interviews• Employee

recording• Combination of

methods

Conducting Job Analysis

• Interested in gathering data regarding what is involved in performing a particular job

• People who participate in job analysis

People Who Participate in Job Analysis Should

Include (at a minimum)

• Employee• Employee’s immediate

supervisor• Job analyst• Consultants

Items Typically Included in Job Descriptions

• Major duties performed• Percentage of time devoted to each duty• Performance standards to be achieved• Working conditions and possible hazards• Number of employees performing the job

and who they report to• The machines and equipment used on the

job

Job Description

• Job Identification• Date of the Job Analysis• Job Summary• Duties Performed• Job Specification

Job Specification

Minimum AcceptableQualifications:

• Educational Requirements• Experience

• Personality Traits• Physical Abilities

The Expanded Job Description

• Jobs are changing• Jobs are getting bigger• Jobs are getting more complex• Changes the way virtually

every HR function is performed

Timeliness of Job Analysis

• Need for accurate job analysis is important

• Must be kept relevant

Other Job Analysis Methods

• Functional Job Analysis• Position Analysis Questionnaire• Management Position Description

Questionnaire• Guidelines-Oriented Job Analysis• Descriptions Now

Strategic Planning

The process by which top management determines overall organizational purposes and objectives and how they are to be achieved

Human Resource Planning

The process of systematically reviewing HR requirements to ensure that the required number of employees, with the required skills, are available when they are needed

Human Resource Planning ProcessExternal EnvironmentInternal Environment

Strategic Planning

Human Resource Planning

Forecasting Human Resource Requirements

Comparing Requirements and Availability

Forecasting Human Resource Availability

Surplus of Workers

Demand =

Supply

No Action Restricted Hiring, Reduced Hours, Early Retirement, Layoff, Downsizing

Shortage of Workers

Recruitment

Selection

HR Forecasting Techniques

• Zero-based forecasting

• Bottom-up approach

• Use mathematical models

• Simulation

Forecasting HR Requirements

• Estimate of numbers and kinds of employees the organization will need at future dates

• Demand for firm’s goods or services must be forecasted

• Forecast is then converted into people requirements

Forecasting HR Availability

• Determining whether the firm will be able to secure employees with the necessary skills and from what sources

• Show whether the needed employees may be obtained from within the company, from outside the organization, or from a combination of the two sources

Surplus of Employees

• Restricted hiring• Reduced hours• Early retirement• Layoffs

Shortage of Workers Forecasted

• Creative recruiting• Compensation

incentives• Training programs• Different selection

standards

Succession Planning and Development

• Succession planning - Process of ensuring that the qualified person is available to assume a managerial position once a position is vacant

• Succession development - Process of determining a comprehensive job profile of key positions and then ensuring that key prospects are properly developed to match these qualifications

Job Design• Process of determining the specific tasks to

be performed, the methods used in performing these tasks, and how the job relates to other work in the organization

• Job enrichment - Basic changes in the content and level of responsibility of a job, so as to provide greater challenge to the worker

• Job enlargement - Changes in the scope of a job to provide greater variety to the worker

Total Quality Management

• A commitment to excellence by everyone in an organization that emphasizes excellence achieved by teamwork and a process of continuous improvement

Re-engineering

• The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance, such as cost, quality, service, and speed