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rovidingInnovative
mploymentServicesSince 1980
MISSION STATEMENT
JobStart provides dynamic careerservices to achieve employmentsuccess.
VISION STATEMENT
lead the creation of innovativeopportunities for successful andsustainable futures.
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1 Chauncey Ave.Toronto, ON M87 272
219 Dufferin St., Ste. 1CToronto, ON M6K 3J1
2930 Lake Shore Blvd. W.Toronto, ON M8V1J4
Tel: 416-231-22951TY: 416-253-2726
www.jobstartworks.org
0tee United Way* Member Agency
JItilhStrartWhere Futures Begin
Annual Report 2012 2013
41 Chauncey Avenue 219 Dufferin Street, Ste. 1C
2930 Lake Shore Blvd. W
A Message from the Board President andExecutive DirectorJobStart has operated for 33 years and enjoys the privilege of providing a range of employment,training and settlement services from our three locations.
Our services include:
• Employment Accessibility for Students• Employment Ontario - Dufferin & Lake Shore
• Job Search Workshop
• Summer Jobs Service• The Mentoring Partnership
• Toronto West Local Immigration Partnership
• Workplace Employment Placement Services
• Youth in Demand
This year we submitted several funding proposals for new programs with the goal to enhanceour employment, training and settlement services to our community. We are delighted to reportJobStart was awarded two new contracts this year.
V "Youth in Demand (YD)" is an employment program for youth between the ages of 15-30who face barriers to employment. The program, launched on March 4, 2013 at our Lake Shoresite, is funded in part by the Government of Canada's Youth Employment Strategy. Youth inDemand aims to assist youth in West Toronto who face challenges accessing the labour force,to find work in the high demand sectors of Automotive Repair and Maintenance, Constructionor Retail or return to school to complete their high school education
V "Newcomer Settlement Program (MP)" funding awarded March 2013 by the Ministry ofCitizenship and Immigration will enable JobStart to provide Newcomer Settlement Servicesin south Etobicoke beginning April 2013. The program will have a significant positive impacton the lives of newcomers; facilitating access to language, training, health care, housing,education, employment and other community services and providing them with the toolsand resources needed to build a strong Ontario.
An exciting initiative this year was the creation of our new Human Resources Department. HRservices are designed to support the success ofJobStart is key resource—our employees.
JobStartCelebratesOur 33rdAnniversaryBoard at Directors 2012 - 13
PresidentLucy Coschignano
Vice-PresidentJacqueline Esler
TreasurerJessica Ng
SecretaryChristine Sibley
Members 2012 -13
Ele PawelskiKate NourbakhshKathryn MinialoffNorman WooRunnina RatansiTeresa HoweSourabh Indu
Executive Team 2012 — 13
Executive DirectorHeather Sant
Director, Finance
Stephanie Hawkey
Directors, Programs and Services
Jeminria Sabapathy
Michael Raymond
Director, Human ResourcesSusan Ingram
Executive Assistant
Diane Moore
Thankyou to the JobStart Teamincluding Staff, Managers, Directors,the Board of Directors and ourVolunteers, for their commitment toquality service.
Thankyou to our valued Customersfor your trust in us. Thank you to ourFunders for your on-going support.
Heather Sant, Executive DirectorLucy Coschignano, Board President
JobStart Employees
Marra n ement
AvrilGray-White
Balu Mistry
Francis Solari
Jiawei (Joe) Yu
StaffAndrea Martin **
is Ali Behroozian
Attu! Dave
Cathy Bro wn*
me Claudia Lio
me David Ha
Dawn Brown
is Denise Alves
0. Denise Randell
Dense Rannj it
Diana Harryp
Donald Duffy*
Emily Luna
Erin Ciupa **
on. Fatma Toufexief*
Hasita Shah
Is Helen Craig
Jaklin Takyah
Jocelyn Beckles
11. Kate Taylor
Kathleen Garces*
Kathleen Leon
Moira Pannell
Shanti Dhor4
Tracy Houston
Yasmeen Tian
Lisa Sullivan
Mary Pyper
Mia Ali
Michele 'Morley
Morganna Kelly*
Natalia Baklanova
Natalia Schiopu
Odette Bra lie
Rashida Clarke
Renee Devereaux "-
Ruwa n Egodage
Selina Tejani
Simone Sargeant *
Ski Malacie
Stephanie Gris
Trevor Snow
Vaughn Simpson "-
Weronika Wielkopolska
*Employee departures during this fiscal yearop**Summer Staff
JobStart Graduates
Client Testimonials•
Programs and ServicesJob Search Workshop(JSW) assists newcomers to Canada to find employmentthat is commensurate with their skills and education in a client focused setting,The program offers one-on-one assessments, personalized employment action plans,connections to suitable resources to assist with settlement and employment needs,pre-employment workshops in a computerized environment and follow-up support to
provide additional assistance.Funded by; nnaric45 par:
I • Citizenahlp and Crtoyenrieti, et• I mminrilion Canada Imrnlirali nCanada
Toronto West Local Immigration Partnership (TWLIP)—On April 201Z the former15 neighbourhood LIPs in the City of Toronto merged into 4 Regional LIPs.The TWLIPis delivered by four community partner or Delta Family Resource Centre, RexdaleWomen's Centre, Social Planning Toronto, with JobStart as the lead. The TWLIP is focussed onsupporting the furl integration of immigrants into the fiber of the Toronto West community,through the collaboration of local community service providers,. residents, organizations,newcomers and employers. In 2012/13, the TWLIP developed and submitted to Citizenshipand Immigration Canada a comprehensive sustainable three year Action Plan for immigrantintegration. This plan for the support of immigrants in Toronto West is to be implementedin 2013/14 and waspredicated on the members' shared principle that immigrants addtremendous value to the local cormunity and are critical to the success of Canada,
Funded by: Firhana par
+ Citizanalilp and Cltoyemeta atII Immigration Canada lirnrrilsirsi ion Canacia
The Youth in Demand (YD) program, funded in part by the Government
of Canada's Youth Employment Strategy, helps youth aged 15-30 who facechallenges accessing the labour force, to find work in the high demand sectorsof Automotive Repair and Maintenance, Construction or Retail or return toschool to complete their high school education.. Participants in the programwill learn key skill sets that can be transferred into any occupation. Theprogram provides a range of training including Pre-employment„ EmploymentMaintenance, Life Skills Workshops, First Aid/CPR, WRMIS and OccupationalHealth and Safety Training. Soft skills will also have a positive impact, skills suchas communication, positive self-image and decision making:
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Employment Ontario (E0)-operated at two locations, Lake Shore andDufferin are integrated client centered services designed to provideernployrnent and training to individuals16 years of age or older, with thegoal to find sustainable employment in a streamlined and results orientedmodel. JobStart provides the full range of Employment Ontario services to ourcommunities by offering a broad range of resources, supports and serviceswhich can be customized to respond to the career and employment needs ofindividuals and the skilled labour needs of ernployers.JobStart provides thefive components of the Employment Ontario Service Delivery Model:
JobStart offers JobSeekers a Menu ofEmployment, Trainingand Settlement Services
ccess to Education and Training-econd Career
Accommodation Needs
Apprenticeship• : asic Computer Training
Customized Ernp[oyment Services forNewcomers and Students with DisabilitiesCustomized Job Search Workshops
• mployment Assessment
mployment Preparation Skills
individual Job Coaching
nformation and Referral
ob Placement Services
Job Postings
Job Search Resources and Equipment
entoring
Networking Groups
ummer Employment and Year Roundart Time Employment for Students
ork Trials
JobStart Offers OurEmployers a FullRange of Services
•
•
Apprenticeship
Complimentary Job Postings on ourWebsite
Job Fairs
ob Retention Services
Mentoring Opportunities
On the Job Support
Pre-Screened Qualified Candidates
ecruitment Services
Training Subsidies for Year RoundJob Placement
• Wage Subsidies for Summer Employment
What Clients and Employers Say About Us
44 My Job Coach and Job Developer were amazing!! My Job Developer assisted me with
updating my resume and submitted it to a Financial Institution. Subsequently, I was invited
to a networking event Field by the Financial Institution, and prior to the event my Job Coach
and Job Developer prepared me for the interview and held a mock interview practice session..
Due to the interview preparation I was hired on the spot at my interview with the Financial
Institut on.
Employment Accessibility for Students Graduate
tiJobStart's Job Coaches advised me on how to approach the Canadian job
market using the soft skills employers are looking for, along with interview
skills, to be successful in finding employment. The resources available
at JobStart enhanced my job search skills. As a newcomer to Canada, I
truly appreciate their assistance and commitment, to helping me find
employment as quickly as possible. 99
—Job Search Workshop Graduate
44 My Job Coach went into great detail about the job searching process.
He motivated and empowered me to be successful in my job search, using
important steps such as networking, applying for positions and interview
skills. I found the job I was looking for as an Options Trader with an
Independent Financial Services company, 91
Workplace Employment Placement Services Graduate
44 My.lob Coach played an integral part in my success in finding
employment. She was able to clearly communicate to me that I had options,
and the skills necessary to achieve try goals of re-employment, which really
made a difference in my job search. She assisted me with planning
a clear actionplan in terms of where I would like to see my career go.
EMPLOYMENTONTARIO.1: 1• 11 ipplp b Ma hip !ROM 11.
This EmpilwrnentOntafioservice is furclecl in part bythe Government or Canada
The Mentoring Partnership (IMP) brings together recent skilled immigrants and establishedprofessionals in occupation-specific mentoring relationships. This program is delivered incollaboration with community partners, the Consortium of Agencies Serving Internationally-trained Persons (CASIP), and the Toronto Region Immigrant Employment Council (TRIEC).Mentors have a combination of knowledge and business experience to bring wisdom andone-to-one guidance in the learning process. Mentors share insights on Canadian work valuesand culture,provide access to professional networks, feedback on preparing for interviews,and impart knowledge of industry trends with their mentees who are recent skilledimmigrants from Toronto, Peel and York region.
THEMENTORINGPARTNERSHIP
EMPLOYMENTONTARIO
voi Yroxioki
This Emplwrnent Ontan:oservice is furclecl in part bythe Government of Canada
Summer Jobs Service (5.15) provides students 15-30 years of age with work experienceduring the summer months starting in May. Students may access the Resource andInformation Centreyear round to help facilitate their planning for summer employment andpart-time jobs while attending school. In addition, employers can post job opportunities forstudents throughout the year.
Client Service Planning and Coordination, Resource and Information (RI), Job Search, JobMatching and Placement, and Job Retention.
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46 Working with JobStart has been a great experience. The Job Developers are superefficient with supplying qualified
candidates to meet our hiring needs. 99
— Donorworx Inc.
66 I have had a good experience working with the Job Developer at JobStart.
The Job Developer was helpful by connecting me with a candidate who was
motivated to work atmy restaurant 99
—The Monkey Bar and Grill
66 JobStart staff are very friendly and highly professional. JobStart is Job
Developer takes the time to understand our recruitment needs and provides
excellent, personalized service. The Job Developer provides onsite visits
and support ensuring that new hires are successful in their job. We have
established an excellent working relationship with JobStart and would
recommend their services, 99
— Java Joe's - JobStart's Employer of the Year 2012
Job search and self-marketing support is available through Employment Ontario's Summer JobsService to help studentsfind summer jobs. Wage subsidies are available for eligible Ontario employers to create summer job placements.
EMPLOYMENTONTARIOktsr 1.4 odl 15a1.1141 . i4 pod
ThisEn3 mentOntafioservice i5 rded in part bythe Government of Canada
Employment Accessibility for Students (EASE provides employment opportunities for post secondary students andgraduates, 16 years of age or older, with verifiable disabilities. The program helps reduce disability related barriers toemployment and assists clients to reach their competitive employment goal by obtaining either part time or full timeemployment through job search support, job matching, placement and job retention. Students are provided one on onecoaching support to learn to market themselves more effectively, and secure interviews that could lead to employment.Pre-employment and post-employment accommodation assistance is available for clients.
ODSPIWorkplace Employment Placement Services (MPS) is a program for persons in receipt of social assistance and are25 years of age or older. Clients are referred by their caseworker at Toronto Employment and Social Services offices withthe goal of securing employment Employment services include job coaching, job search workshops, job placement andmatching, and job retention. Through the program participants will build their confidence and develop skills to preparethem for the work environment and be successful in securing and maintaining employment.
111fHTORONIO
Employment SupportsToronto Region
I was successful in finding full time employment as an account executive in my field of choice. 9.9
— Employment Ontario - Lake Shore Graduate
66 The Mentoring Partnership program was really informative, a big help to understand the
job ma rket and to create a resume according to the Canadian market. I continued to stay in
touch with my Mentee whi p I pursue my goal to become
an Early Childhood Educator. 99
—Employment Ontario - The Mentoring Partnership Mentee
Employer Testimonials
JobStart's Job Developer was efficient and great to work with. We are pleased with how
JobStart staffprovides the precise candidate for our hiring needs. 99
—Andre Laboratory Inc
Lit JobStart's Job Developer provided very good customer service and met our hiring needs
by sending us prospective candidates with the experience required for two positions,
The candidates were hired in full timepositions. 99
— Kinvest Management
JobStart Served3,756 Clients in 2012-2013
Employment Accessibility forStudents
1%Job Search Workshop
5%Summer JobsService
16%
EmploymentOntario(DufferinincludingivIentorship)
26%
Workplace ErnployrrientPlacement Services
Employment Ontario(Lake Shore)
509.6
Annual Operating ExpendituresFive Year Review
000',O5200
5000
4800
4600
4400
4200
4000
380009 10 11
12 13
Revenue: 2012-2013Revenues by Source
Provincial71.31%
Federal16.08%
Mu nicipal& Other2.21%
United WayToronto4,40%
Financial Statement
JobStart Summary statement of revenue and expensesOperating funds—Years ended March 31 1 2013 and March 31, 2012
2013 2012
REVENUE
Grants
$3„858.125
$ 4,004.713
Fees for service
216„989
167„348
Amortization
75: 261
121,317
Other receipts
15,932
28 :797
TOTAL INCOME 4,166,307 4,322.175
EXPENSES
Salaries
2 ; 264,765
2 ;167:110
Benefits
425 ; 903
411,649
Trainee wages/benefits
548,581
608,569
3„2391 249
3 ; 187: 328
Occupancy
425 ; 021
456,057
General office
149 ; 546
178,480
Promotion
171 637
26,781
Purchased services
253.843
312„836
Staff training
7 : 133
7,559
Staff travel
18 : 818
16,205
Educational program
21,699
8,672
Amortization
75,807
121,196
Other
19,716
9.937
TOTAL EXPENSES
4,228 1 469 4.325:051
(DEFICIENCY)EXCESS OF REVENUEOVER EXPENSES
($62 :162) ($2„876)
NOTE TO FINANCIAL STATEMENT
Basis of the summar y financial statement
JobStart (the 'Organization") has prepared this summary financial statement to beincluded as part of its annual report. The Organization has determined that the level
of aggregation presented is adequate for the readers of the annual report. The auditedfinancial statements can be obtained from the Organization.
Auditor's Responsibility
.0P info
Report of the Independent
Auditor on the Summary
Statement of Revenue
and Expenses
the Members of JobStart
The accompanying summary statement of revenue andexpenses for the years ended March 31, 2013 andMarch 31, 2012, is derived from the audited financial statementsof JobStart for theyears ended March 31, 2013 and March 31,2012. We expressed an unmodified audit opinion on thosefinancial statements in our report dated May 30, 2013,
The Stinfunary statement of revenue and expenses does notcontain all the disclosures required by Canadian accountingstandards for not-for-profit organizations. Reading theSummary statement of revenue and expenses, therefore,is not a substitute for reading the audited financialstatements of JobSta
Management's Responsibility for the Summaryinancial Statement
Management is responsible for the preparation of asummary statement of revenue and expenses on the basisdescribed in the Note to the summary statementof revenue and expenses.
Our responsibi it is to express an opinion on the summarystatement of revenue and expenses based on our procedures,which were conducted in accordance with Canadian AuditingStandard ("CAS') 810, "Engagements to Report on SummaryFinancial Statements".
In our opinion ) the summary statement of revenue andexpenses derived from the audited financial statements ofJobStart for theyears ended March 31, 2013, and March 31,2012 is a fair summary of those financial statements, on thebasis described in the Note to the summary statement ofrevenue and expenses.
Chartered Professional Accountants, Chartered AccountantLicensed Public AccountantsMay 30, 2013
Many thanks to our Funders, Donors, Partners,Associations, Employers and Volunteers!
Funders
Government of Canada
• Citizenship and Immigration Canada
• Human Resources and Skills Development Canada
Government of Ontario
• Ministry of Training, Colleges and Universities
• Ministry of Community and Social Services (Ontario Disability Support Program – Employment Supports)
City of Toronto
United Way Toronto
Microsoft Canada In-Kind Donation of Software, supported by Panorama Software
Partnerships •
Ability Learning Network, ACCES Employment, Alternative Youth Centre for Employment (AKE}, Arab CommunityCentre of Toronto, Centre for Addiction and Mental Health, Community MicroSkills Development Centre, Consortiumof Agencies Serving Internationally-trained Persons (CASIP), COST! Immigrant Services, CUIAS Immigrant Services,Daily Bread Food Bank, Delta Family Resource Centre, Etobicoke Service Delivery Network (ESDN), Etobicoke YouthNetwork, Etobic.oke-Lakeshore Joint Business Improvement Association, Hormood Community Services of Canada,Humber College Institute of Technol ogy and Advanced Learning,JVS Toronto, LAMP Community Health Centre,Lakeshore Collegiate Institute, Liberty Villag e Business Improvement Association, Ivladbakh Women's Initiative Inc,Mimico Adult Learning Centre, Office of the Independent Police Review Director (01PRD), Onffirio Tourism andEducation Corporation, Ontario Youth Apprenticeship Program (OYAP), Parkdale Community Information Centre,Parkdale Intercultural Association, Parkdale Liberty Economic Development Corporation, Partners for Access andIdentification (PAID), Polycultura I Immigrant and Community Services, PTP – Pathways to Possibilities, RexdaleWomen's Centre, Self Employment Discovery, Seneca College, Skills for Change, Social Planning Toronto, StonegateCommunity Health Centre, St. Christopher House, St. Stephen's Community House, The Career Foundation, TheLearning Enrichment Foundation (LEF), Toronto Business Development Centre, Toronto Catholic District SchoolBoard, Toronto Community Housing, Toronto District School Board, Toronto Public Library, Toronto Region ImmigrantEmployment Council (TRI EC)„ Toronto West Local Immigration Partnership (TWLIP), Toronto Workers' Health andSafety Legal Clinic, Ukrainian Canadian Social Services (Toronto) Inc., University ofToronto, vpi- EmploymentStrategies Working Solutions, Vital Enrichment Services Association, West Downtown Settlement Service PlanningProject, Woodgreen Employment and Training Services, Working Skills Centre, YMCA of Greater Toronto, YorkUniversity, Youth Employment Partnerships-City of Toronto (YEP), Youth Employment ServiceYES, YWCA
Associations
• First Work
• Ontario JOIN -JobOpportunity Information Network
• Ontario Council of Agencies Serving Immigrants (OCASI)
• Ontario Network of Employment Skills Training Project (ONESTEP)
• Toronto Board of Trade
Our. Employers aWe would like to thank the employers in our community for their on-going support by providing employmenttraining and mentoring opportunities to assist our clientsto achieve their goals.
Our Volunteers
We sincerely thank our dedicated volunteers for the many hours they donate every year enhancing our services;they truly make a difference!
2012Recognition Awards
Annual Client Achievement AwardHa rdik Mhatra
Presented by:Lucy Coschignano
Board President
Employer of the Yea r AwardJava Joe's
Miltos Ritsakis, ManagerPresented By:
Peter MilczynCity Councillor
Staff Award of ExcellenceVaughn Simpson
Presented By:
Jernima SabapathyDirector, Programs and Services
Avril Gray-WhiteManager, Programs and Services
Highlights ofJobStart's 2012 Annual
General Meeting
Keynote SpeakerSusan Mcisaac
President and CEOUnited Way Toronto
Staff Years of Service AwardsOne of JobStart's Award Recipients,
David HaPresented By:
The Honourable Laurel Broten, MPPEtobicoke-Lakeshore I Minister of Education
i nister Responsibl e for Wornen's I ssuesLucy Coschig nano
Board President
Volunteer Recognition AwardsOne ofJobStar is Volunteer Award
Recipients, Athar Cilltreshi
Presented By:.Heather Sant
Executive Director
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