ITS Help Us Help You!

ITSHelp Us Help You!

Jarrett PinerDana WardTami Violette

WendiaJarrett PinerITS Project Managerpinerj@uncw.edu

Wendia – what can you do?• Submit tickets:• Incidents• Service Requests• Access Requests

• Lookup tickets:

• View Announcements:

Wendia – how do you access it?

itsrequest.uncw.edu

How else can you submit a ticket?

910-962-HELP (4357)tac@uncw.edu

AskTAC

AskTAC – what can you do?

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AskTAC – what can you do?

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AskTAC – what can you do?

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AskTAC – how do you access it?

asktac.uncw.edu

Log in with your UNCW e-mail username and password

SkillPortDana WardLearning Systems Specialistwardd@uncw.edu

What is Skillport? • Skillport is UNCW’s online training portal • 6,600 courses• 23,900+ books• 6,100 instructional videos

• Leadership, team building, communication skills

• MS Office, Photoshop, Windows 8

• Unlawful Workplace Harassment

Professional Development

• Learning programs

• Business and IT certifications• HRCI (Human Resources Certification Institute)• Microsoft Office Specialist on Microsoft Office 2010 or 2013• IT Professional certifications

• Certificate of Completion

Skillport – how do I access it? • https://myseaport.uncw.edu

LifecycleTami VioletteDirector, Classroom and Computer Technology Servicesviolettet@uncw.edu

What is Lifecycle?

Lifecycle Criteria

• Primary computer• Full-time Faculty/Staff • Non-receipts areas• Labs/Classrooms• 5+ years old• One in – one out

Timeline

• Aug/Sept – verify Lifecycle Contacts• Sept/Oct – call sent to Lifecycle Contacts• Oct/Nov – requests sent back to ITS• Nov/Dec – ITS verifies requests • Dec/Jan – machines ordered• February – distribution begins

Who are the Lifecycle Contacts?

What Is Your Responsibility?

• One in – One out•Work with Consultant on Trickle Down• Track your computers• Complete your inventory• Notify your lifecycle contact when you’re

“up”

Lifecycle Reference Info/Links

• SSRS Reports – to review your inventoryhttps://reports.uncw.edu/ReportsITSDComputer TrackingITSD Computer Inventory by Dept

• To Transfer Computershttps://myseaport.uncw.eduLog inClick on Administrative Services tabComputer Transfers

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