ISO

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

Our services

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

COMPLIANCE

&

IMPROVEMENT

services

ISO 9000 TQM BE Models Biz solutions,Scorecard

FSMS 22000 FS9000 FMEA Finance

ISO 14000 HACCP ISO 27001 HR & Mgt

ISO/IEC 17025 GMP Benchmarking etc….

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

Customer Focus

Leadership

Involvement Of People

Process Approach

System Approach To Management

Continual Improvement

Factual Approach To Decision Making

Mutually Beneficial Supplier Relationship

8 Quality Management Principles

Wawasan 2020!!

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

What Every Organization Needs To Know

Your Company

Performance Feedback

Customer Service

Team Compatibility

Retention & Development

Productivity

Effective Management

Selecting the Right People

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

ISO 9001 : 2015

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

ISO Players Top Management

Steering Committee

Management Representative

HOD’s

Department Staff

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

ISO 9000 Roadmap….to success

i. Awareness

ii. System design & documentation

iii. System implementation

iv. Certification

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

ISO Project Stages Phase 1 – Initiation

Top Management approval

Set up Steering Committee

Agree scope

Allocate resources

Define R&R

Initial assessment

Awareness briefings

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

Phase 2 - Documentation preparation

QMS Framework standardization

Draft Quality Manual

Process mapping

Process improvement

Flowcharting

procedure writing

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

Phase 3 - Implementation

- Launch QMS

- Staff Training

- Internal Quality Audits

- Correction and improvement

- Mgmt. Review Meeting

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

Phase 4 - Certification

- Pre-Certification Audit

- Corrective action

- Cert. body Adequacy Audit

- Correct NCR’s

- Cert. body Compliance Audit

- Correct NCR’s

0 50Del

iver

y

Qual

ity

2000

1999

1998

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

Usual Benefits & Advantages

Reduce frustration and confusion (morale)

Greater transparency and accountability(KPI)

Better integration and understanding of processes(Teamwork)

Faster throughput(Profitability & cycle time)

Improved productivity & Efficiency(Effective)

Total customer satisfaction(Focus)

Enabler for greater value added activities. (cost)

Competitive advantage (AFTA & WTO )

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ISO 9001:2008 CLAUSES 4 QUALITY MANAGEMENT SYSTEM 7 PRODUCT REALIZATION

4.1 GENERAL REQUIREMENTS 7.1 PLANNING OF PRODUCT REALIZATION

4.2 DOCUMENTATION REQUIREMENT 7.2 CUSTOMER-RELATED PROCESSES

7.3 DESIGN AND DEVELOPMENT

5 MANAGEMENT RESPONSIBILITY 7.4 PURCHASING

5.1 MANAGEMENT COMMITMENT 7.5 PRODUCTION AND SERVICE PROVISION

5.2 CUSTOMER FOCUS 7.6 CONTROL OF MONITORING AND MEASURING

5.3 QUALITY POLICY DEVICES

5.4 PLANNING

5.5 RESPONSIBILITY, AUTHORITY 8 MEASUREMENT, ANALYSIS AND AND

COMMUNICATION IMPROVEMENT

5.6 MANAGEMENT REVIEW 8.1 GENERAL

8.2 MONITORING AND MEASUREMENT

8.3 CONTROL OF NONCONFORMING PRODUCT

6 RESOURCE MANAGEMENT 8.4 ANALYSIS OF DATA

6.1 PROVISION OF RESOURCES 8.5 IMPROVEMENT

6.2 HUMAN RESOURCES

6.3 INFRASTRUCTURE

6.4 WORK ENVIRONMENT

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Others

Regional

Local

Clients

Our clients

ADECCO Personnels, PICO, Paradigm System, CEL

DAEWOO Tractors, ICT, MDEC, Securemetrics, Schnells

SONY LOGISTICS, Malaysia Budget Hotels Association

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

CHEANG & ARIFF

TNT KONSULT

Our clients

Inti College, Genting Internatioal Colleger

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

Our clients

HUNTSMAN TIOXIDE

PETRONAS FERTILIZER

Harvest Paint Industries

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

Our clients

SIRIM

TLDM

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

Our clients

Delloyd Industries, Federal Power

Canon, NEC,Hualon

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

Our clients

PATANI JAYA, Admuda

SEBIRO HOLDINGS

Hong Leong Property, Koperasi Polis, CIDB

Suzhan , SPS, Gerbang

KLBK

Sime-UEP

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

Our clients

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

Our clients

SIEMENS Network

TELEKOM MALAYSIA, SLW

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

Our clients

PD POWER

SERDANG POWER

STATION

BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT

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“Gain Understanding” • Focuses on significant improvements in

effectiveness and efficiency • Uses SIGMA tools and conducts project

activities based on the methodology

“Develop Skills and Lead”

• Experienced in the utilization of the SIGMA Improvement Process and basic statistical tools

• Acts as change agent and resource for project teams

“Train, Coach, and Advise”

• Seasoned Black Belts

• Provides advice and coaching for SIGMA Breakaway Performance and advanced statistical tool use

• Assists change implementation

• Consultant member of business management team

Black Belts

Senior Leadership Team

Improvement Project Team

Team Supporter “Employees”

“Gain Knowledge” • Provides expert subject matter knowledge • Provides resources, and moral support

“Transfer Knowledge” “Expert Consultant”

• Implements deployment strategy • Manages for results • Implements change goals

“Apply & Deploy Direction” “Set Direction” • Establishes sigma targets based on the customer and

business requirements • Develops the deployment strategy • Provides ongoing review of results • Establishes change goals

Master

Black Belts

Business Management

Team

© QME

I. ANALYZE Conduct business diagnostics to assess overall readiness,

potential rewards, and identify gaps.

II. PLAN

Discover opportunities and develop a plan to close gaps and

integrate = SIGMA Breakaway Results.

III. FOCUS Close gaps and collaborate on the best opportunities to drive

out costs and increase revenues.

IV. BUILD

Enable and motivate an organization to sustain and multiply

improvements.

Define Opportunities

Measure Performance

Analyze Opportunity

Improve Performance

Control Performance

© QME

Process Management

© QME

What is Sigma? Sigma is the Greek letter that is a

statistical unit of measurement used to

define the standard deviation of a

population. It measures the variability or

spread of the data.

Six sigma is also a measure of variability. It is a name given to indicate how

much of the data falls within the customers’ requirements. The higher the

process sigma, the more of the process outputs, products and services, meet customers’ requirements – or, the fewer the defects.

© QME

© QME

Q & A