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BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
Our services
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
COMPLIANCE
&
IMPROVEMENT
services
ISO 9000 TQM BE Models Biz solutions,Scorecard
FSMS 22000 FS9000 FMEA Finance
ISO 14000 HACCP ISO 27001 HR & Mgt
ISO/IEC 17025 GMP Benchmarking etc….
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
Customer Focus
Leadership
Involvement Of People
Process Approach
System Approach To Management
Continual Improvement
Factual Approach To Decision Making
Mutually Beneficial Supplier Relationship
8 Quality Management Principles
Wawasan 2020!!
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
What Every Organization Needs To Know
Your Company
Performance Feedback
Customer Service
Team Compatibility
Retention & Development
Productivity
Effective Management
Selecting the Right People
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
ISO 9001 : 2015
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
ISO Players Top Management
Steering Committee
Management Representative
HOD’s
Department Staff
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
ISO 9000 Roadmap….to success
i. Awareness
ii. System design & documentation
iii. System implementation
iv. Certification
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
ISO Project Stages Phase 1 – Initiation
Top Management approval
Set up Steering Committee
Agree scope
Allocate resources
Define R&R
Initial assessment
Awareness briefings
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
Phase 2 - Documentation preparation
QMS Framework standardization
Draft Quality Manual
Process mapping
Process improvement
Flowcharting
procedure writing
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
Phase 3 - Implementation
- Launch QMS
- Staff Training
- Internal Quality Audits
- Correction and improvement
- Mgmt. Review Meeting
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
Phase 4 - Certification
- Pre-Certification Audit
- Corrective action
- Cert. body Adequacy Audit
- Correct NCR’s
- Cert. body Compliance Audit
- Correct NCR’s
0 50Del
iver
y
Qual
ity
2000
1999
1998
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
Usual Benefits & Advantages
Reduce frustration and confusion (morale)
Greater transparency and accountability(KPI)
Better integration and understanding of processes(Teamwork)
Faster throughput(Profitability & cycle time)
Improved productivity & Efficiency(Effective)
Total customer satisfaction(Focus)
Enabler for greater value added activities. (cost)
Competitive advantage (AFTA & WTO )
© QME
ISO 9001:2008 CLAUSES 4 QUALITY MANAGEMENT SYSTEM 7 PRODUCT REALIZATION
4.1 GENERAL REQUIREMENTS 7.1 PLANNING OF PRODUCT REALIZATION
4.2 DOCUMENTATION REQUIREMENT 7.2 CUSTOMER-RELATED PROCESSES
7.3 DESIGN AND DEVELOPMENT
5 MANAGEMENT RESPONSIBILITY 7.4 PURCHASING
5.1 MANAGEMENT COMMITMENT 7.5 PRODUCTION AND SERVICE PROVISION
5.2 CUSTOMER FOCUS 7.6 CONTROL OF MONITORING AND MEASURING
5.3 QUALITY POLICY DEVICES
5.4 PLANNING
5.5 RESPONSIBILITY, AUTHORITY 8 MEASUREMENT, ANALYSIS AND AND
COMMUNICATION IMPROVEMENT
5.6 MANAGEMENT REVIEW 8.1 GENERAL
8.2 MONITORING AND MEASUREMENT
8.3 CONTROL OF NONCONFORMING PRODUCT
6 RESOURCE MANAGEMENT 8.4 ANALYSIS OF DATA
6.1 PROVISION OF RESOURCES 8.5 IMPROVEMENT
6.2 HUMAN RESOURCES
6.3 INFRASTRUCTURE
6.4 WORK ENVIRONMENT
© QME
Others
Regional
Local
Clients
Our clients
ADECCO Personnels, PICO, Paradigm System, CEL
DAEWOO Tractors, ICT, MDEC, Securemetrics, Schnells
SONY LOGISTICS, Malaysia Budget Hotels Association
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
CHEANG & ARIFF
TNT KONSULT
Our clients
Inti College, Genting Internatioal Colleger
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
Our clients
HUNTSMAN TIOXIDE
PETRONAS FERTILIZER
Harvest Paint Industries
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
Our clients
SIRIM
TLDM
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
Our clients
Delloyd Industries, Federal Power
Canon, NEC,Hualon
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
Our clients
PATANI JAYA, Admuda
SEBIRO HOLDINGS
Hong Leong Property, Koperasi Polis, CIDB
Suzhan , SPS, Gerbang
KLBK
Sime-UEP
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
Our clients
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
Our clients
SIEMENS Network
TELEKOM MALAYSIA, SLW
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
Our clients
PD POWER
SERDANG POWER
STATION
BUILDING SUCCESS THROUGH QUALITY DEVELOPMENT
© QME
© QME
© QME
© QME
© QME
“Gain Understanding” • Focuses on significant improvements in
effectiveness and efficiency • Uses SIGMA tools and conducts project
activities based on the methodology
“Develop Skills and Lead”
• Experienced in the utilization of the SIGMA Improvement Process and basic statistical tools
• Acts as change agent and resource for project teams
“Train, Coach, and Advise”
• Seasoned Black Belts
• Provides advice and coaching for SIGMA Breakaway Performance and advanced statistical tool use
• Assists change implementation
• Consultant member of business management team
Black Belts
Senior Leadership Team
Improvement Project Team
Team Supporter “Employees”
“Gain Knowledge” • Provides expert subject matter knowledge • Provides resources, and moral support
“Transfer Knowledge” “Expert Consultant”
• Implements deployment strategy • Manages for results • Implements change goals
“Apply & Deploy Direction” “Set Direction” • Establishes sigma targets based on the customer and
business requirements • Develops the deployment strategy • Provides ongoing review of results • Establishes change goals
Master
Black Belts
Business Management
Team
© QME
I. ANALYZE Conduct business diagnostics to assess overall readiness,
potential rewards, and identify gaps.
II. PLAN
Discover opportunities and develop a plan to close gaps and
integrate = SIGMA Breakaway Results.
III. FOCUS Close gaps and collaborate on the best opportunities to drive
out costs and increase revenues.
IV. BUILD
Enable and motivate an organization to sustain and multiply
improvements.
Define Opportunities
Measure Performance
Analyze Opportunity
Improve Performance
Control Performance
© QME
Process Management
© QME
What is Sigma? Sigma is the Greek letter that is a
statistical unit of measurement used to
define the standard deviation of a
population. It measures the variability or
spread of the data.
Six sigma is also a measure of variability. It is a name given to indicate how
much of the data falls within the customers’ requirements. The higher the
process sigma, the more of the process outputs, products and services, meet customers’ requirements – or, the fewer the defects.
© QME
© QME
Q & A