Intelligent Access to Consoles Worldwide. Computone Corporation develops, manufactures and markets...

Intelligent Access to Consoles WorldwideIntelligent Access to Consoles WorldwideIntelligent Access to Consoles WorldwideIntelligent Access to Consoles Worldwide

Computone Corporation develops, manufactures and markets products and services that utilize the company expertise in networking, serial I/O and managed services to administer and manage the infrastructure components in the data centers of large or complex businesses with proven processes which meet or exceed the expectations of customers worldwide.

Mission StatementMission StatementMission StatementMission Statement

BackgroundBackgroundBackgroundBackground

• Founded - 1967, publicly traded - 1984

• Experts in Intelligent Serial I/O, Network Attached Terminal Servers, Remote and Out-of-Band Console Management

• Acquired Multi-User Solutions in 2001 - Experts in Support, Integration, Logistics, and Professional Services

Market FocusMarket FocusMarket FocusMarket FocusComputone is the leading supplier of Console Management Solutions with remote and out-of-band capabilities

• Shared service businesses providing network infrastructure services and access to bandwidth, storage and administration

• Research Laboratories and Institutions where the density of the systems and related devices require rack mounting

• Retail and other business with distributed locations and network infrastructure at each location

• Financial Institutions where the quantity of the information is large and the cost of inability to access is high

• Financial Institutions where the shear volume of information and the need for security can have a huge impact on profits when access to this information is curtailed

• Vertical Market Solution providers who install turnkey solutions in businesses that are dispersed over a large geographic area

Global ReachGlobal ReachGlobal ReachGlobal Reach

• Major locations are in the Atlanta Suburbs of Alpharetta and Norcross

• Sales locations are throughout North America with on-site professional services available in every location in North America

• Worldwide sales and support are addressed through strategic partners in each major country

Guiding PrinciplesGuiding PrinciplesGuiding PrinciplesGuiding Principles

• The Value of Information increases in proportion to the ease in which it can be reliably accessed and changed.

• In today’s information economy with its Global reach, there is not a convenient time for information to be inaccessible.

Computone OfferingsComputone OfferingsComputone OfferingsComputone Offerings

• Enterprise Console Management Services (ECMS)

• Console Management with remote and out-of-band capabilities (RCM)

• Remote Access Servers with management capabilities (RAS)

• Professional Service and Support Solutions

Console Management with Remote Console Management with Remote and Out-of-Band Capabilities (RCM)and Out-of-Band Capabilities (RCM)Console Management with Remote Console Management with Remote and Out-of-Band Capabilities (RCM)and Out-of-Band Capabilities (RCM)

Remote AccessRemote Access Connectivity with Connectivity with Management Capabilities (RAS)Management Capabilities (RAS)

Remote AccessRemote Access Connectivity with Connectivity with Management Capabilities (RAS)Management Capabilities (RAS)

System Management

Storage Management

Device Management

NetworkManagement

ENTERPRISE ENTERPRISE MANAGEMENTMANAGEMENT

Incorporates Network Management, Systems Management, Storage Management and Device Management into one complete solution.

Enterprise Console Management Enterprise Console Management Services (ECMS)Services (ECMS)

Enterprise Console Management Enterprise Console Management Services (ECMS)Services (ECMS)

Professional Service and Professional Service and Support SolutionsSupport SolutionsProfessional Service and Professional Service and Support SolutionsSupport Solutions

Help Desk Support

On-Site Service

• Unlimited telephone support• 24/7 help desk• 1-Hour telephone response • Problem packs• Hourly support• Email support

• Site survey• On-site installation• Telephone installation support• Depot service• Spare-in-the-air• Upgrade for complete network support

Training

Remote Systems Management

Professional Service and Professional Service and Support SolutionsSupport SolutionsProfessional Service and Professional Service and Support SolutionsSupport Solutions

• Custom on-line training sessions• On-site training availability• On-site consulting services

• Plan, develop, implement and support the right solution for your network

• Monthly and quarterly custom performance reports• Continuously manage diverse system elements• Proactive notification when system parameters

operate outside defined tolerances

Why Computone?Why Computone?Why Computone?Why Computone?

Years of Experience and Leadership in…

Development of Intelligent Remote Access Serial I/O

Development of Network based terminal server technology

Delivery of support and maintenance in mission critical environments

Solutions for Enterprise Environments

Product Development ModelProduct Development ModelProduct Development ModelProduct Development Model

• Adherence to Standards

• Small Teams for Small Group Dynamics

• Leverage Manufacturing Relationship and Surrounding Technology Community

• Independent Testing MethodsTests Specified and Developed as Product

is Engineered

Superior Support ServicesSuperior Support ServicesSuperior Support ServicesSuperior Support Services

• Backed by Providing Support since 1991 Over 16,000 nationwide field technicians Currently providing service to over 10,000 sites 24/7 Coverage

• 1-Hour Telephone Support Response Time

• 4-Hour On-site Response Time

• Strictly Enforced Escalation Procedures

• Shared Knowledge Base

A Subsidiary of Computone Corporation Service Center Map

Continual, Reliable Network Continual, Reliable Network Management SolutionsManagement SolutionsContinual, Reliable Network Continual, Reliable Network Management SolutionsManagement Solutions

• A pioneer and leader in data communications and networking technology products since 1984

• Continued concentration on existing and future customer needs

• Focused on Training and Development

• Upgrades & Updates made available

• Deployment of System Engineering Resources

• Virtually eliminate down time• Diagnose device issues quickly• Minimize on-site visits• Reduce the need for remote technicians • Increase the expertise available at remote

sites• Enhanced network security• Support when and where you need it

What ComputoneWhat Computone Products Products and Services Mean to youand Services Mean to you

What ComputoneWhat Computone Products Products and Services Mean to youand Services Mean to you

What Customers have to What Customers have to say about Computone…say about Computone…What Customers have to What Customers have to say about Computone…say about Computone…“The RAS 2000 hardware is reliable, the port density is very good, the cost per port is good, and they’re rack-mountable which are all pluses as far as we’re concerned.”David Kitinsky, Network Appliance, Inc.

“We have four PowerRacks in our experiment. They are a marvelous solution to communicate with about 100 board-level CPUs scattered around a large physics experiment. The PowerRacks are easy to use and have been completely trouble-free over the last three years.”Michael LeVineBrookhaven National Laboratory 

Computone and YouComputone and YouComputone and YouComputone and You

A Successful Partnership

Console Management - Console Management - The Missing Piece of Your NetworkThe Missing Piece of Your Network

Console Management - Console Management - The Missing Piece of Your NetworkThe Missing Piece of Your Network

The value of information The value of information increases in proportion to the increases in proportion to the ease in which it can be reliably ease in which it can be reliably

accessed and updated.accessed and updated.

The value of information The value of information increases in proportion to the increases in proportion to the ease in which it can be reliably ease in which it can be reliably

accessed and updated.accessed and updated.

The Only Constant is ChangeThe Only Constant is ChangeThe Only Constant is ChangeThe Only Constant is Change

• “Who Moved My Cheese?”– People get comfortable with their situation– They build infrastructure to make the

present situation more permanent– The cheese will move– The handwriting is on the wall– Be prepared to follow

the cheese

Change ManagementChange ManagementChange ManagementChange Management

• How can the impact of change be managed?– Invest in the essence of the business by

developing core competencies– Stay light by outsourcing that which is not

core– Establish value in the offering to avoid being

a commodity– Vertical integration may be an anchor which

slows reaction to change– Invest in relationships - they endure

HistoryHistoryHistoryHistory

Those that totally ignore history Those that totally ignore history are doomed to repeat the sins are doomed to repeat the sins

of their ancestors.of their ancestors.

Those that totally ignore history Those that totally ignore history are doomed to repeat the sins are doomed to repeat the sins

of their ancestors.of their ancestors.

Eighteen Months of HistoryEighteen Months of HistoryEighteen Months of HistoryEighteen Months of History

• There was a “New Economy” driven by intangible value – the dot.com phenomenon

• “xSP”s regardless of the x, consumed an inordinate amount of investment capital

• “Build it fast and they will come”

• The worst thing you can do in Information Technology is highly automate the front end of a bad system

Eighteen Months of HistoryEighteen Months of HistoryEighteen Months of HistoryEighteen Months of History

• There was an Atlanta radio show that had a segment called things to that make you go DUH

• Surprise – the backend of ordering books through the Internet worldwide is a huge logistic problem – DUH

• Surprise – the product purchased through the internet of a company is expected to be serviced though the catalog sales number of the same company – DUH

• Surprise – when the business is based upon the expectation that the internet is always available, the business fails when servers are not available - DUH

Eighteen Months of HistoryEighteen Months of HistoryEighteen Months of HistoryEighteen Months of History

• Surprise - When the market forecast calls for infinite demand with multiple suppliers expecting all of the business, there is an over supply – DUH

• Surprise – When the only acceptable outcome to the financial market is continued record compounded growth rates, sooner or later reducing profit per share will appear to be a disaster – DUH

• Surprise - When revenues are flat, productivity can be maintained by reducing the number of people - DUH

Current StatusCurrent StatusCurrent StatusCurrent Status

• The dot.com bubble has burst – you do actually have to have a plan to make money someday to create value

• If every animal on the planet had a cellular phone, the supply would not be consumed

• There may not be a diseconomy of scale, but there is a real cost associated with Mergers and Acquisitions

• Doing more with less is somehow a real requirement

Current StatusCurrent StatusCurrent StatusCurrent Status

• The Internet and its use in business is not dead. It just has been reduced to reality – the e is coming off eBusiness. It really is just Business

• Ravages of the Internet will take time to completely heal

• The “web tone” is a real requirement – people cannot work effectively without access to immediate communications

• Change is the only constant, but because of the turmoil for the last months companies are in a better position to cope

Current StatusCurrent StatusCurrent StatusCurrent Status

• If IT should model the businesses that they support:– IT needs to develop core competencies– IT needs to outsource that which is not core– IT needs to have information available – IT needs to invest in infrastructure– IT needs to invest in

the productivity of its

knowledge workers

What does this have to do withWhat does this have to do withConsole Management?Console Management?What does this have to do withWhat does this have to do withConsole Management?Console Management?

• IT and Information infrastructure is correctly viewed as critical to the provision of access to information

• Whether the surviving model is centralized or distributed – the infrastructure needs to be managed

• Management paradigms so far do well at pointing to what is not working, but someone still needs to go to the device to troubleshoot and fix

Core Competencies ofCore Competencies ofConsole ManagementConsole ManagementCore Competencies ofCore Competencies ofConsole ManagementConsole Management

• Every device in the infrastructure has a serial port to become the console, so serial I/O is core

• Every device in the infrastructure is connected through a network, so networking is core

• Inadvertent or inappropriate access to consoles is dangerous, so security is core

Core Competencies of Core Competencies of Console ManagementConsole ManagementCore Competencies of Core Competencies of Console ManagementConsole Management

• The network infrastructure may be part of the problem, so alternate or out-of-band technology is core

• The network administrator may be anywhere, so remote access is core

• The devices engaged in console management must be available all of the time, so reliability is core

The Ideal Solution - PartnerThe Ideal Solution - PartnerThe Ideal Solution - PartnerThe Ideal Solution - Partner

• A Partner, rather than a product is needed to cope with the constant change paradigm

• The Partner will be:– An expert at serial I/O– An expert at network attachments– An expert at security and authentication– An expert at out-of-band and remote access– An expert at existing network management

paradigms– An expert in design and manufacture of

reliable devices

The Ideal Solution – PartnerThe Ideal Solution – PartnerThe Ideal Solution – PartnerThe Ideal Solution – Partner

ComputoneComputoneComputoneComputone

Console Management Console Management Technical SpecificationsTechnical Specifications

Console Management Console Management Technical SpecificationsTechnical Specifications

Control your consoles from Control your consoles from oneone central location! central location!

Control your consoles from Control your consoles from oneone central location! central location!

Network Operations Center

Control your InvestmentsControl your InvestmentsControl your InvestmentsControl your Investments• Dell Computer – Beowulf

Clusters• Coca-Cola Company –

Console consolidation and remote control

• Cox Communications – Remote management

• Qwest Communications – Provide service to customers, manage data center equipment

• Enron – Manage critical network devices

• Keep your network running

Take Control from Anywhere Take Control from Anywhere RegardlessRegardless of Network Status of Network StatusTake Control from Anywhere Take Control from Anywhere RegardlessRegardless of Network Status of Network Status

Take Control of SecurityTake Control of SecurityTake Control of SecurityTake Control of Security

• Secure Shell – 128-bit virtually “unhackable” encrypted communications

• IP Filtering – Only allow authorized clients

• User Control – Only allow authorized administrators

Catch Issues Before Catch Issues Before Problems AriseProblems Arise

Catch Issues Before Catch Issues Before Problems AriseProblems Arise

• Non-Connect Port Buffering - View messages that your equipment tried to send before it went down

• Monitor Consoles – Identify text patterns that indicate errors before your users notify you

Management ToolsManagement ToolsManagement ToolsManagement Tools

• We provide the latest tools to help you manage your domain– Java Client, Telnet, ssh®, Tip and

more…

Java ClientJava ClientJava ClientJava Client

• Java-based remote interface application allows the user to connect to multiple ports on different units by selecting from a single menu screen on their workstation

All Users Must Have a Login All Users Must Have a Login and Passwordand Password

All Users Must Have a Login All Users Must Have a Login and Passwordand Password

Control All EquipmentControl All EquipmentControl All EquipmentControl All Equipment

Control External PowerControl External PowerControl External PowerControl External Power

Control Multiple Consoles at OnceControl Multiple Consoles at OnceControl Multiple Consoles at OnceControl Multiple Consoles at Once

Manage Multiple LocationsManage Multiple LocationsManage Multiple LocationsManage Multiple Locations

Manage WindowsManage WindowsManage WindowsManage Windows

Manage UnixManage UnixManage UnixManage Unix

Monitor for ErrorsMonitor for ErrorsMonitor for ErrorsMonitor for Errors

Connect and replay stored bufferConnect and replay stored buffer

RCM4 and RCM8RCM4 and RCM8RCM4 and RCM8RCM4 and RCM8

RCM4 and RCM8 FeaturesRCM4 and RCM8 FeaturesRCM4 and RCM8 FeaturesRCM4 and RCM8 Features

• ssh®

• Tip• Tipmenu• Non-Connect Port

buffering• Sun® Break Protection• 10/100 Ethernet• HTML-based

configuration

• Telnet• Reverse Telnet• Dedicated Console• Speeds up to 115.2K• “Cisco” command

line interface• VPN networking• PPP/©SLIP Remote

connect protocols

RAS2000RCMRAS2000RCMRAS2000RCMRAS2000RCM

64 ports in 3U of space

RAS2000RCM FeaturesRAS2000RCM FeaturesRAS2000RCM FeaturesRAS2000RCM Features

• ssh®

• Tip• Tipmenu• Sun® Break

Protection• 10 Base-T or AUI• HTML-based

configuration

• Telnet• Reverse Telnet• Speeds up to 115.2K• PPP/©SLIP Remote

connect protocols• DC or AC models

available