intelepeer atmosphere infographic final 2...Report citation: Enterprise contact center. A strategic...

Customers

Billing

Sales

Electronic HealthRecords (EHR)

MedicalProvider

HealthcareCompany

CRMCU

S TO M ER S ERVIC

E

ISSUES FACED BY HC COMPANIES:

• Fragmentedcommunication,connectivity andsystem integration

• Limited lifespanfor legacy equipment

• On-going operationalcosts to maintain ITstaffing, equipment,operating systems and software

• Difficult to deployand limited accessto features

CRM

ElectronicHealthRecords(EHR)

BusinessSystem

ApplicationsBilling

Sales

MedicalProvider

CustomerService

LEG

ACY

CO

NTA

CT

CEN

TER

MO

DER

N C

LOU

D C

ON

TACT

CEN

TER

ATM

OSP

HER

E A

S A

SO

LUTI

ON

W O R K F O R C E O P T I M I Z AT I O NProductivity

StaffingQuality Control

Operating Expense

85%

ANALYTICS PREDICTIVE DIALER

CALL RECORDING

IVRACD

API

API

API

PBX

EVOLUTION OF THE CONTACT CENTER AND PATIENT EXPERIENCE

PBX

IVRACD

MONITORING

SECURE DEPLOYMENTSAND MANAGEMENT

Security Patches Solution Updates

Managed by Cloud Provider

ENHANCED SCALABILITY AND FLEXIBILITYOmni-channel connectivity

Immediate access to new featuresReal-time service management

of responding (healthcare) organizations surveyed view customer experience provided through the contact centers as a competitive differentiator.

© Deloitte. Report citation: Enterprise contact center. A strategic opportunity for health care providers.

The Atmosphere solution delivers a superior patient and clinician experience. Data collection and transmission is easy, efficient and accurate. Clinicians have the information they need, and patients receive the care they deserve. Our investment in the Atmosphere solution sets us apart from the competition.

- Healthcare Technology Company VP of Operations

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