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8/17/2019 Ingenious Talents
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Corporate Presentation
Creating Sustainable Enterprise Solutions
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About Ingenious-Talents
Ingenious- Talents is a customer-centric technology frmoering key services in the areas o Database anagement !services" Sot#are Development" obile Apps ! $ebDevelopment
%ur combination o &usiness Strategy an' IT (no#le'gemakes technology an asset or your business
%ur services are best in class at competitive rates an' ourreliable team o proessionals is rom various backgroun's#ith utmost 'omain ! sub)ect kno#le'ge
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Services $e %er
$eb Development ! Design
obile Apps Development
Sot#are Development
Database Support
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$e )ust 'on*t 'esign #ebsite" #e actually cratyour presence in the internet #ith ultimate an'rich look 'esign
%ur e+pertise, Designing" e-'esigning"Development" esponsive ! A'aptive site #ork"$eb Application" e-Commerce .ortal" A.IIntegration an' more/
In to'ay*s #orl' internet is omnipresent an'opportunities are $i'e0 Every business re1uires a#ebsite that is eectively enable' #ith specifceatures customi2e' or respective businessprocesses
3Ingenious- Talents4 is at your service to provi'ean eective #ebsite an' the technologies use' byour e+perts inclu'e .6." 7oomla" agento an'more000
8ncommon creativity an' innovative i'eas help usto 'eliver 1uality as a habit in astest turnaroun'time an' retain satisaction policy
$eb Development
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obile Apps Development
$e 'eliver tailor ma'e solutions to suit in'ivi'ualnee's an' oer en' to en' solutions or mobility"right rom helping 'efne ob)ectives to 'evelopment"integration an' 'eployment across the organi2ation
$e have the ability to #ork #ithin your e+isting ITsystems an' rame#ork thereby minimi2ing the
investment re1uire' #hilst ma+imi2ing resourceutili2ation an' potential
$e have the ability to take on any challenge an''eliver pertinent solutions #ithin the 'efne'boun'aries o bu'get" scale an' time
A'vantages o our obility anagement
eal-time up'ates an' e+cellent 'ecision making"management an' customer service capability
Increase' #ork orce pro'uctivity
Shit rom 'evice level policies to application levelpolicies" thereby provi'ing better managementcontrol over mobile 'evises
Assure' privacy an' 'ata security
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Sot#are Development
$e provi'e a Structure' Inormation .rocessing
an' Delivery 9rame#ork in creating strategicclarity as you seek to 'rive innovation an'gro#th
%ur comprehensive suite o Sot#areDevelopment services 'elivers an En'-to-En'solution that a''resses the our criticalelements o business operations: &usiness"
.eople" .rocess an' IT
%ur sot#are 'evelopment e+pertiseencompasses a broa' gamut o languages an'platorms inclu'ing 7ava" 0;et" .ython an' more
%ur eorts are to help
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%'oo- A'vantages
%'oo is smart" beautiul an' easy to use
ore than >?? o'ules @6" .ayroll" anuacturing" ." C an' more
;o license cost or o'ules or A; no o 8sers
&uilt on Secure' an' A'vance'
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%ur &usiness etho'ologies
.%D8CT %$;ESC8 ASTE TEA E&E STA(E 6%
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Buality Checks- Sot#are Development@Continue'
• $e ollo# Agile o'el or SD
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Completeness @$hich part o the nee'e' eatures are actually implemente'
Asking users @6o# 'oes the user eel about the sot#are
etrics: Co'e revie#s" .roper testing ! 9ine-Tuning
&ug 'etection: 8sing &ug 'etection rate an' f+ing them
Buality Check !Testing
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Any 9lavor, %racle" S SB
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.latinum Class support
24/7/365 days support - Guaranteed database support with guaranteed response time We Deploy team of ub!e"t #atter $%perts &ui"' turnaround time in resol(ing issues #a%imum of )* minutes to a"'nowledge the re+uest and initiate wor'ing
er(i"es in"lude long term or as re+uired for si"' lea(e, holiday lea(e or any other form of "lientssta. una(ailabilityE0g0 I one of the "lients sta. is going on a planned/unplanned lea(e while important deli(ery is on due,the "lient "an approa"h ngenious 0alents to pro(ide support for that spe"i1" duration of time
=ol' Class Support
24/7/365 days support - Guaranteed database support We Deploy team of e%perien"ed Ds #a%imum of 2* minutes to a"'nowledge the re+uest and initiate wor'ing er(i"es in"lude long term or as re+uired for si"' lea(e, holiday lea(e or any other form of "lients
sta. una(ailability Silver Class Support
hours shift as agreed with the "lient p to ) hour to a"'nowledge the mail and initiate wor'ing o(ers any 'ind of database support
Support Types and Benefits
.rocess 9lo#- Database Support@Continue'
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Service Level Agreement
Day-to-Day: ll day-to-day ser(i"e re+uests shouldbe sent to the group mail D 8or9 a ti"'et should beraised on "lients ti"'eting tool and assign it to thegroup "reated with ngenious-0alents
.ro'uction: :or any produ"tion "riti"al or produ"tiondown situations, "onta"t 24;7 support number
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.rocess 9lo#- Database Support@Continue'
8ser shoul' contact the Ingenious-Talents via e-mailticketcall #ithre1uests1uestions or issues0 $e #oul' raise a ticket on behal othe user or the user can 'irectly create a ticket an' assign to ourteam0
The D&A on-call resource #ill #ork through re1uest #ith user"up'ating the ticket accor'ingly0
Any re1uests that re1uire any type o 'evelopmentpro)ect #ork"
the D&A resource #ill respon' #ith 'etails or 'evelopmentpro)ecteorts re1uire' an' #ill inclu'e time estimates0 @Cost #ill be#orke' out #ith the D&A anager
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.rocess 9lo#- Database Support@Continue'Service Procedure- Expectations
D&A team #ill respon' to all re1uests initially #ithin >-F business'ays
I no initial response #ithin three 'ays o actual re1uest" usershoul' escalate to the 6ea' o %perations or 3Ingenious-Talents4
8ser an' D&A resource #ill negotiate 'ue 'ates an' completere1uests by 'ue 'ates
8sers #ill let D&A team kno# i they are able to resolveans#ertheir issue1uestion on their o#n" so that Ingenious-Talents D&Aresource 'oesnGt continue to spen' time on an issue1uestion
$eekly Status up'ate call to 'iscuss on .en'ing tickets"esolve' tickets" .roblem ticket management ! Changee1uests
onthly Call #ith Etairos Consulting an' it*s client to 'iscuss onee'backs" service improvement
9or urgent" pro'uction 'o#n issues" users shoul' contactIngenious-Talents FHJ support number" e+plain the situation an'
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Engagement o'els
Retainer
=et 'e'icate' E+pert Engineers" D&A'ministrators K hours a 'ay on amonthly basis
$ork onitoring through #eeklytimesheets
eporting re1uency as suggeste' byclients
E+tensions o the retainer engagement ire1uire'" base' on mutual consent
;o separate billing or pro)ectmanagement hours
SLA Based
Complete openness ! ;o hi''en ees einorcement o provi'er*s ability to
oer e+ibility engagements ! teams ;o separate billing or pro)ect
management hours egular timesheets
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Contact 8s
orporate ddress
LM?" Appu @ St" &roa'#ay"Chennai" In'ia0 Nip: O????>
:or support@
$mail@ supportPingenious-talents0com
Ahone@ > @OHO-OKM-J>>M
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B ! A
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