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IMPROVING HEALTHCARE QUALITY
IMPROVING HEALTHCARE QUALITY
Becky RossEMD 350V M70
Becky RossEMD 350V M70
IntroductionIntroduction
The quality of healthcare delivery is questionable at times for healthcare facilities. In order to meet customer standards and expectations, we, as healthcare professionals, must administer valuable customer experiences through leadership, professional development, education, and customer care. It is vital to seek a cultural transformation within the facility so that we seize the ability to provide our customers the expected experience and outcomes in care delivery they seek.
The quality of healthcare delivery is questionable at times for healthcare facilities. In order to meet customer standards and expectations, we, as healthcare professionals, must administer valuable customer experiences through leadership, professional development, education, and customer care. It is vital to seek a cultural transformation within the facility so that we seize the ability to provide our customers the expected experience and outcomes in care delivery they seek.
MY VISIONMY VISION
Improvement of healthcare quality through leadership, education, professional development, and customer care in order to provide the community a positive impact in improvement in health, quality of life, and satisfaction and confidence in healthcare.
Improvement of healthcare quality through leadership, education, professional development, and customer care in order to provide the community a positive impact in improvement in health, quality of life, and satisfaction and confidence in healthcare.
MY VISIONMY VISION
Goals & ObjectivesGoals & Objectives
LeadershipEmpowerment
Leadership Traits & InitiativesEmpowerment Opportunities
Innovation/ChangeNew Care Delivery ModelsInfluencing the Culture
LeadershipEmpowerment
Leadership Traits & InitiativesEmpowerment Opportunities
Innovation/ChangeNew Care Delivery ModelsInfluencing the Culture
http://montrealradioguy.wordpress.com/2009/10/
Goals & ObjectivesGoals & Objectives
Professional DevelopmentPride/Honor
Professional Practice EnvironmentsProfessional Development
Career FulfillmentHealth of the WorkplaceInstitutional and Individual Partnerships
Professional DevelopmentPride/Honor
Professional Practice EnvironmentsProfessional Development
Career FulfillmentHealth of the WorkplaceInstitutional and Individual Partnerships
http://www.noblood.org/gallery/image-caduceus-29.html
Goals & ObjectivesGoals & Objectives
EducationCompetence
Core CompetenciesContinuing Competence Program
AccountabilityPersonal and Professional DevelopmentLifelong Learning
EducationCompetence
Core CompetenciesContinuing Competence Program
AccountabilityPersonal and Professional DevelopmentLifelong Learning
http://www.nationalahec.org/home/
Goals & ObjectivesGoals & Objectives
Customer CareClinical Performance
Primary NursingAutonomy
Quality ReviewStaff ParticipationOutcomes
Customer CareClinical Performance
Primary NursingAutonomy
Quality ReviewStaff ParticipationOutcomes
http://www.shrm.org/ADVOCACY/ISSUES/HEALTHCARE/Pages/default.aspx
Vision & ImpactVision & Impact
Community
Improvement in HealthQuality of LifeSatisfaction of CustomersConfidence in Healthcare
Community
Improvement in HealthQuality of LifeSatisfaction of CustomersConfidence in Healthcare
SummarySummary
Innovation of the team and their vision for change and quality healthcare delivery must begin through leadership, professional development, education, and customer care. By implementing this culture change in the team and within the healthcare facility, we will begin to meet customer expectations and standards of improved health, quality of life, and satisfaction and confidence in healthcare.
Innovation of the team and their vision for change and quality healthcare delivery must begin through leadership, professional development, education, and customer care. By implementing this culture change in the team and within the healthcare facility, we will begin to meet customer expectations and standards of improved health, quality of life, and satisfaction and confidence in healthcare.
REFERENCESREFERENCES
Caples, M.; March, L.; (2009). World of Irish Nursing & Midwifery, Dec; 17(11); 42 – 43.
Cooper, E.; (2009). Journal of Continuing Education in Nursing, Nov; 40(11); 501 – 508.
McKay, S.; (2004 – 2005). SRNA Newsbulletin, Dec – Jan; 6(6): 1, 4.
O’Rourke, M. W.; (2003). Nursing Administration Quarterly. Apr – June; 27(2): 95 – 105.
Caples, M.; March, L.; (2009). World of Irish Nursing & Midwifery, Dec; 17(11); 42 – 43.
Cooper, E.; (2009). Journal of Continuing Education in Nursing, Nov; 40(11); 501 – 508.
McKay, S.; (2004 – 2005). SRNA Newsbulletin, Dec – Jan; 6(6): 1, 4.
O’Rourke, M. W.; (2003). Nursing Administration Quarterly. Apr – June; 27(2): 95 – 105.
REFERENCESREFERENCES
Scotti, D. J.; Harmon, J.; Behson, S. J.; (2007). Journal of Healthcare Management, Mar – Apr; 52(2): 109 -125.
Sturm, A. C. Jr.; (2004). HFM (Healthcare Financial Management), Sep.; 58(9): 134, 136, 138.
Tomey, A. M.; (2009). Journal of Nursing Management, Jan; 17(1): 15 – 25.
Scotti, D. J.; Harmon, J.; Behson, S. J.; (2007). Journal of Healthcare Management, Mar – Apr; 52(2): 109 -125.
Sturm, A. C. Jr.; (2004). HFM (Healthcare Financial Management), Sep.; 58(9): 134, 136, 138.
Tomey, A. M.; (2009). Journal of Nursing Management, Jan; 17(1): 15 – 25.
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