IMPROVING HEALTHCARE QUALITY

IMPROVING HEALTHCARE QUALITY

Becky RossEMD 350V M70

Becky RossEMD 350V M70

IntroductionIntroduction

The quality of healthcare delivery is questionable at times for healthcare facilities. In order to meet customer standards and expectations, we, as healthcare professionals, must administer valuable customer experiences through leadership, professional development, education, and customer care. It is vital to seek a cultural transformation within the facility so that we seize the ability to provide our customers the expected experience and outcomes in care delivery they seek.

The quality of healthcare delivery is questionable at times for healthcare facilities. In order to meet customer standards and expectations, we, as healthcare professionals, must administer valuable customer experiences through leadership, professional development, education, and customer care. It is vital to seek a cultural transformation within the facility so that we seize the ability to provide our customers the expected experience and outcomes in care delivery they seek.

MY VISIONMY VISION

Improvement of healthcare quality through leadership, education, professional development, and customer care in order to provide the community a positive impact in improvement in health, quality of life, and satisfaction and confidence in healthcare.

Improvement of healthcare quality through leadership, education, professional development, and customer care in order to provide the community a positive impact in improvement in health, quality of life, and satisfaction and confidence in healthcare.

MY VISIONMY VISION

Goals & ObjectivesGoals & Objectives

LeadershipEmpowerment

Leadership Traits & InitiativesEmpowerment Opportunities

Innovation/ChangeNew Care Delivery ModelsInfluencing the Culture

LeadershipEmpowerment

Leadership Traits & InitiativesEmpowerment Opportunities

Innovation/ChangeNew Care Delivery ModelsInfluencing the Culture

http://montrealradioguy.wordpress.com/2009/10/

Goals & ObjectivesGoals & Objectives

Professional DevelopmentPride/Honor

Professional Practice EnvironmentsProfessional Development

Career FulfillmentHealth of the WorkplaceInstitutional and Individual Partnerships

Professional DevelopmentPride/Honor

Professional Practice EnvironmentsProfessional Development

Career FulfillmentHealth of the WorkplaceInstitutional and Individual Partnerships

http://www.noblood.org/gallery/image-caduceus-29.html

Goals & ObjectivesGoals & Objectives

EducationCompetence

Core CompetenciesContinuing Competence Program

AccountabilityPersonal and Professional DevelopmentLifelong Learning

EducationCompetence

Core CompetenciesContinuing Competence Program

AccountabilityPersonal and Professional DevelopmentLifelong Learning

http://www.nationalahec.org/home/

Goals & ObjectivesGoals & Objectives

Customer CareClinical Performance

Primary NursingAutonomy

Quality ReviewStaff ParticipationOutcomes

Customer CareClinical Performance

Primary NursingAutonomy

Quality ReviewStaff ParticipationOutcomes

http://www.shrm.org/ADVOCACY/ISSUES/HEALTHCARE/Pages/default.aspx

Vision & ImpactVision & Impact

Community

Improvement in HealthQuality of LifeSatisfaction of CustomersConfidence in Healthcare

Community

Improvement in HealthQuality of LifeSatisfaction of CustomersConfidence in Healthcare

SummarySummary

Innovation of the team and their vision for change and quality healthcare delivery must begin through leadership, professional development, education, and customer care. By implementing this culture change in the team and within the healthcare facility, we will begin to meet customer expectations and standards of improved health, quality of life, and satisfaction and confidence in healthcare.

Innovation of the team and their vision for change and quality healthcare delivery must begin through leadership, professional development, education, and customer care. By implementing this culture change in the team and within the healthcare facility, we will begin to meet customer expectations and standards of improved health, quality of life, and satisfaction and confidence in healthcare.

REFERENCESREFERENCES

Caples, M.; March, L.; (2009). World of Irish Nursing & Midwifery, Dec; 17(11); 42 – 43.

Cooper, E.; (2009). Journal of Continuing Education in Nursing, Nov; 40(11); 501 – 508.

McKay, S.; (2004 – 2005). SRNA Newsbulletin, Dec – Jan; 6(6): 1, 4.

O’Rourke, M. W.; (2003). Nursing Administration Quarterly. Apr – June; 27(2): 95 – 105.

Caples, M.; March, L.; (2009). World of Irish Nursing & Midwifery, Dec; 17(11); 42 – 43.

Cooper, E.; (2009). Journal of Continuing Education in Nursing, Nov; 40(11); 501 – 508.

McKay, S.; (2004 – 2005). SRNA Newsbulletin, Dec – Jan; 6(6): 1, 4.

O’Rourke, M. W.; (2003). Nursing Administration Quarterly. Apr – June; 27(2): 95 – 105.

REFERENCESREFERENCES

Scotti, D. J.; Harmon, J.; Behson, S. J.; (2007). Journal of Healthcare Management, Mar – Apr; 52(2): 109 -125.

Sturm, A. C. Jr.; (2004). HFM (Healthcare Financial Management), Sep.; 58(9): 134, 136, 138.

Tomey, A. M.; (2009). Journal of Nursing Management, Jan; 17(1): 15 – 25.

Scotti, D. J.; Harmon, J.; Behson, S. J.; (2007). Journal of Healthcare Management, Mar – Apr; 52(2): 109 -125.

Sturm, A. C. Jr.; (2004). HFM (Healthcare Financial Management), Sep.; 58(9): 134, 136, 138.

Tomey, A. M.; (2009). Journal of Nursing Management, Jan; 17(1): 15 – 25.