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Reduce Crime through use of predictive analytics; Provide single view of the citizen.
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Smarter Government – Public SafetyImproving the economic health, welfare and safety of society
© 2012 IBM Corporation
Presented byDate
© 2012 IBM Corporation
Smarter Government – Public Safety
2
Providing leadership in the face of global challenges.
Changing demographics increase the cost of social protection
Citizens expect better and more responsive government services from
Every major country affected by terrorism and regional conflicts
Government financessignificantly weakened by the global financial crisis
Rising energy costs, water supplies at risk
© 2012 IBM Corporation
Smarter Government – Public Safety
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Governments face challenges – and opportunities -- in every functional area.
Increase outcome effectiveness
26% to 58%Percent of government spending allocated to social protection
Savings from reduced fraud and error
£ 3.1 billionEstimates of fraud and error across all benefits during 2009/10 in Great Britain
Savings from reduced fraud and error
$1.2 billionAmount New York State Department of Taxation and Finance has decreased improper payments since its inception
Conserving energy, increasing productivity
4.8 billion hoursAdditional hours that traffic congestion forced Americans to spend on the roadways, a loss of 3.9 billion gallons of fuel worth $115 billion
Reducing crime’s true cost
$943 per personThe tangible social and economic cost of crime in Canada -- $31.4 billion, or $943 for each man, woman and child
© 2012 IBM Corporation
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To ensure the economic health, welfare and security of their citizens, government leaders are prioritizing these imperatives:
Improve Citizen and Business Services
Build Intelligent Transportation Systems
Strengthen National Security
Manage Resources More Effectively
Improve Public Safety
© 2012 IBM Corporation
Smarter Government – Public Safety
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The information age creates a new series of challenges for Public Safety Agencies.
Data overload
21%
Increase in the volume of information—much in unstructured formats
New and emerging threats
$388 Billion
The community (law abiding and criminal) accesses and uses data in new ways—increasingly mobile and interconnected
Increasing public expectations
57%
Today’s economy and society are digitally interconnected— citizens expect public services to adapt
Forecast growth path in global CCTV installations 2011−13
Global cost of cybercrime The percentage of city expenditure that can be attributed to public safety
© 2012 IBM Corporation
Smarter Government – Public Safety
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Public safety agency leaders are changing their approach to mitigate today’s threats.
Yesterday’s approach
• Back-office analysis
• Specialized analysts
• Jurisdiction-driven processes
• Post-incident investigative management
Greater collaboration and coordination between people, information and processes Greater collaboration and coordination between people, information and processes
PeoplePeople
InformationInformation ProcessProcess
Smarter public safetyapproach
• Analysis at the core of all operations
• Expanded communityof users
• Working across information boundaries
• Intelligence driven threat management
• Real-time and predictive analytics
© 2012 IBM Corporation
Smarter Government – Public Safety
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What does a smarter public safety agency look like?
Coordinate and integrate trusted information systemsCoordinate and integrate trusted information systems
AgencyAgency
Enhance situationalawarenessEnhance situationalawareness
Enable proactiveplanning and intelligence based decision making
Enable proactiveplanning and intelligence based decision making
Establish unified threat assessment and
response capability
Establish unified threat assessment and
response capability
Establish access to relevant data
Establish access to relevant data
These hallmarks apply to law enforcement, emergency management and disaster response agenciesThese hallmarks apply to law enforcement, emergency management and disaster response agencies
© 2012 IBM Corporation
Smarter Government – Public Safety
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The City of Memphis Police Department reduces crime through analytics and makes their city smarter and safer.
Over four years, crime rates have decreased
by 19%
Business problem: The City of Memphis Police Department (MPD) had a tremendous amount of data on crime but lacked a systematic way to analytically harness the data and turn it into actionable insight.
Solution: Deploy an analytic solution enabling the city to harness their existing crime data and take proactive actions to reduce crime. A collaborative project including the MPD, the University of Memphis, ESRI and IBM.
“It gives us a better idea of what type of crimes are occurring and when where they are happening. That in turn gives us a better idea of how to utilize our manpower.”—Barbara Adams, Memphis Police Department
Crime hot spots quickly identified, resources deployed more efficiently
Responding officers have great situational awareness, improving officer safety
Data and insight more easily shared with multiple agencies allowing for interagency collaboration
© 2012 IBM Corporation
Smarter Government – Public Safety
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A city in Canada improves officer insight and efficiency makes their city smarter and safer.
7000new records per day.
Data is resolved and related automatically every hour. On average
5.5 million identities
Uncovered relationships and linkages that they never knew before. So far, the
Business problem: Officers were spending significant time and expense manually building linkages between arrest databases, street checks, gang data, intelligence reports, and unstructured data sources.
Solution: Adopt analytic solutions to find non-obvious relationships among pieces of information, resolve identities and gain new insights into possible links to other known criminals and criminal activities.
previously loaded have beenresolved to 3.5 million.
© 2012 IBM Corporation
Smarter Government – Public Safety
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The city of Madrid improves emergency response time and makes their city smarter and safer.
by 15%
The Emergency Response Agency improved response time
Business problem: Reduce response times for emergencies and best allocate the right resources to solve incidents quickly and most effectively. Their system was not as integrated as it needed to be between agencies and technology.
Solution: An integrated response system that coordinates data, location information, GPS data, historical data, current traffic and weather conditions. Dispatchers can quickly gather all relevant data in regards to an incident and dispatch the best resources, with route recommendations.
“All the different groups that aid and protect citizens are now able to deliver information to the emergency response center concerning events and emergencies happening in Madrid. And they receive instructions on where and how to intervene.”
—Fernando Garcia Ruiz, Head of Innovation & Development, Department of Security, City of Madrid
Established an integrated communication system that enhances situational awareness
© 2012 IBM Corporation
Smarter Government – Public Safety
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How do you build an efficient, effective and smarter public safety capability?
Business outcomes
• Establish access to relevant data
• Coordinate, and integrated trusted information systems
• Enhance situational awareness
Transformational stages
Valu
eV
alue
Access To A Wide Variety of Relevant Information Sources
Access To A Wide Variety of Relevant Information Sources
MaturityMaturity
ManagedataManagedata
AnalyzepatternsAnalyzepatterns
OptimizeoutcomesOptimizeoutcomes
Information Integrated with Operations
Information Integrated with Operations
Unified Threat Assessment and Response
Unified Threat Assessment and Response
• Enable proactive planning and intelligence based decision making
• Establish unified threat assessment and response capability
An Integrated and Trusted Information Base
An Integrated and Trusted Information Base
Proactive Planning and Decision Making
Proactive Planning and Decision Making
Optimized Environment and Resources to Anticipate, Prevent and Respond
Optimized Environment and Resources to Anticipate, Prevent and Respond
© 2012 IBM Corporation
Smarter Government – Public Safety
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We can help you plan and execute critical aspects of your journey.
IBM solution area:Public Safety
• Data Management
• Data Analytics (i2, SPSS)
• Crime Information Warehouse / Video Correlation
• Data Management
• Data Analytics (i2, SPSS)
• Crime Information Warehouse / Video Correlation
• Emergency Response Solutions / IOC
• Real-Time Crime Center
• Emergency Response Solutions / IOC
• Real-Time Crime Center
Transformational stages
Valu
eV
alue
MaturityMaturity
ManagedataManagedata
AnalyzepatternsAnalyzepatterns
OptimizeoutcomesOptimizeoutcomes
Access To A Wide Variety of Relevant Information Sources
Access To A Wide Variety of Relevant Information Sources
Information Integrated with Operations
Information Integrated with Operations
Unified Threat Assessment and Response
Unified Threat Assessment and Response
An Integrated and Trusted Information Base
An Integrated and Trusted Information Base
Proactive Planning and Decision Making
Proactive Planning and Decision Making
Optimized Environment and Resources to Anticipate, Prevent and Respond
Optimized Environment and Resources to Anticipate, Prevent and Respond
© 2012 IBM Corporation
Smarter Government – Public Safety
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We apply systems thinking, tools and expertise to help you manage complexity and the innovation process.
InfrastructureArchitecture
InfrastructureArchitecture
ApplicationArchitectureApplication
Architecture
Mission Architecture
Mission Architecture
Componentized target operating model that enables mission definition and transformation
Componentized target operating model that enables mission definition and transformation
Process transformationProcess transformation
Public Safety processes, services and data, structured to enable the speed and flexibility required to be efficient and effective
Public Safety processes, services and data, structured to enable the speed and flexibility required to be efficient and effective
Application transformationApplication transformation
Systems that underpin process, application and technology blueprintsSystems that underpin process, application and technology blueprints
Operating environment transformationOperating environment transformation
© 2012 IBM Corporation
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Data ManagementData consolidation, compression and management reduces cost, improves performance and deepens insights for public safety.
Enables you to…
• Integrate data collaboration within agency
• Centralize controlled environment for data management
• Enhance situational awareness using existing data
Taking control of dataTaking control of data
• Structured and unstructured
• Siloed
• Incomplete
• Structured and unstructured
• Siloed
• Incomplete
• Organized
• Automated
• Improved
• Organized
• Automated
• Improved
© 2012 IBM Corporation
Smarter Government – Public Safety
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Crime Data Analytics:Data optimization creates an integrated view of structured and non structured sources to enable more efficient deployment of resources and greater situational awareness.
Enables you to…
• Reduce crime rates
• Improve safety for first responders
• Enhance performance management
Crime DataAnalytics
Crime DataAnalytics
CrimeStatistics
CrimeStatistics
Social Media
Social Media
OtherSourcesOther
Sources
EntityAnalytics
EntityAnalytics
VideoSurveillance
VideoSurveillance
© 2012 IBM Corporation
Smarter Government – Public Safety
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Crime Information Warehouse / Real-Time Crime Center:Provides a single, integrated and coordinated source of crime information data -- validated, counted and reported in accordance with federal and state reporting standards.
Enables you to…
• Gain insight from information
• Uncover and unlock hidden connections
• Improve situational awareness
• Move from reaction to prediction
Crime InformationWarehouse/RTCCCrime InformationWarehouse/RTCC
Structuredand unstructureddata
Structuredand unstructureddata
Real-time andpredictive outputfor improvedperformance
Real-time andpredictive outputfor improvedperformance
© 2012 IBM Corporation
Smarter Government – Public Safety
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Emergency Response / Intelligent Operations Center:Data, communication and system optimization creates an integrated view of structured and non-structured sources.
Enables you to…
• Centralize planning, organization, monitoring and sharing of information
• Improve safety for citizens and first responders
• Collaborate across agency and multi-jurisdictional lines
Unified,real-time viewof information
Unified,real-time viewof information
TelecomTelecom
• Leaders• Operators• Public
• Leaders• Operators• Public
AnalyticsAnalytics
EducationEducation
Energy andutilitiesEnergy andutilities
HealthcareHealthcare
Public safetyPublic safety
TransportationTransportation
Government servicesGovernment services
© 2012 IBM Corporation
Smarter Government – Public Safety
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How do you access your capabilities today? What would you like to improve?
Law Enforcement & Crime• Identity verification? • Improved crime prevention, fraud detection?• Interrelationships between crime data, and/or individuals?• Is data readily accessible, or is it siloed?
Emergency ResponseDo you face… • Incompatible and aging communications equipment • Limited and fragmented funding • Limited and fragmented planning at different levels • Lack of coordination and cooperation amongst agencies • Multiple management and information systems across the city/region that
cannot communicate with each other or be easily accessed?
The Public Safety maturity model can help evaluate current maturity level aligned with your desired business outcomes.The Public Safety maturity model can help evaluate current maturity level aligned with your desired business outcomes.
© 2012 IBM Corporation
Smarter Government – Public Safety
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How far along the journey are you?
Exploring Investing Integrating Optimizing Innovating
Smarter Public Safety Summary Maturity Map
Unified threat assessment and response
Limited collaboration with agencies working in related areas
Some collaboration with other agencies but constrained by incompatible processes, systems, behaviors etc
Active approach and progress made in supporting effective collaboration across services and organizations
A command and control structure established to optimize response across all of the elements of Public safety
State of the art command center provides sophisticated real time intelligence feeds across the public safety domain
Proactive planning and decision making
Reporting primarily through reporting historical data from operating and resource management systems
Can perform more detailed analyses to inform strategic and tactical decision making
More sophisticated routine reporting incl real time alerts. Trend analysis and analyses used to support investigations
Analytical tools mine information to identify patterns and recommend preventative actions. Understand how inputs drive outcomes.
Use analytical techniques for optimizing the use of intelligence across the ecosystem of information providers
Responder operational insight
First responders access information through multiple, separate systems
Can access information through common systems, but difficult to integrate across sources and providers
First responders workers use effective information systems, including mobile tools
First responders have access to intelligence from multiple sources using mobile devices, in convenient formats and increasingly in real time
State of the art tools provide intelligence to the first responder, in real time—including collaboration across other agencies
Integrated, trusted information
A variety of information sources often unconnected and inconsistent
Can integrate some of the data, but have difficulty with some data (e.g. unstructured, external to agency)
Integrate and use information from a variety of sources using portals. However data quality needs to improve
Data quality is improved through data matching, name recognition etc Share information across organizational boundaries
Information integrated and optimized as intelligence by processing the data and presenting in optimal formats
Access to relevant data
Data collated from varied established sources (paper, tape etc.) making it difficult to collate, process and share
Some investment in new instrumentation (e.g. video cameras) and conversion of some data to more useable forms
Wider range of information including new sources, e.g. digital audio, internet, social networking etc. and working with partners
Strategic approach to intelligence collection with a plan for how data can be collated and converted to useable formats
Information collated from a wide variety of sources is processed so its use can be optimized across the agency and partners
Maturity Level
Source: IBM Center For Applied Insights.
© 2012 IBM Corporation
Smarter Government – Public Safety
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Which implementation approach best supports your business objectives?
Business outcomes
Considerations
Options
• Establish access to relevant data
• Coordinate, and integrated trusted information systems
• Enhance situational awareness
Get the parts, build it yourself Work with a vendor to design and build it for you
Count on a strategic partner to implement and run the solution
Business Design Service Levels Deployment Models Funding Options
Access to skills, best practices, technology and financing must be evaluated from the beginning to deliver desired results. Access to skills, best practices, technology and financing must be evaluated from the beginning to deliver desired results.
• Enable proactive planning and intelligence based decision making
• Establish unified threat assessment and response capability
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