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Copy right - Training Square Ltd. 2013
ILM Level 5 certificate in Leadership and Management
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Copy right - Training Square Ltd. 2013
What are we going to cover?
Units:8607-529 Knowledge and information Management
Objectives – You will be able to:1.1 Explain the relationship between data, information, knowledge and wisdom 1.2 Explain the relationship between individual knowledge and organisational
knowledge 1.3 Apply analysis and modelling techniques to identify knowledge assets,
within own area of organisation 1.4 Evaluate the actual and potential knowledge assets, within own area of
organisation 1.5 Present a rationale for capturing and managing knowledge, within own area
of organisation
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What is the difference between these terms?
Data Information Knowledge Wisdom
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They are...
•things known or assumed as facts, making the basis of reasoning or calculation. In its raw form, data means very little until it is analysedData•facts provided or learned about something or someone. What information you have gained from the dataInformation
•facts, information, and skills acquired through experience or education; the theoretical or practical understanding of a subject. What you understand from the informationKnowledge•the quality of having experience, knowledge, and good judgement; the quality of being wise. Using the information and knowledge effectively. Wisdom
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Knowledge is power...
If a business manages its knowledge bases effectively it can:
Make the correct decision based on reliable knowledge
Gain a competitive edge over competitors by being innovative
Improve performance through effective analysis
Reduce operating costs by improving effectiveness
Learn new ways to work and develop new products
Improve reputation by developing staff with good knowledge of
products and services
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Why is it important that businesses manage knowledge?
If only one person knew business processes, What would happen if:• They were off sick?• They retire?• They are busy or moves location?
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People are importantPeople are not just a cog to turn the wheels of an organisation1. How can individuals
knowledge be an advantage for a business?
2. Why should a company develop individuals skills and knowledge?
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What is personal information?
What different forms of information can individuals store?• Phone numbers,
emails, spreadsheets, word docs, diaries
Information can also be mental such as...
• What they have heard on the radio, learnt at school, at a previous organisation
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Problems with personal information
• You have been asked to organise a meeting with your own team together with a team from another organisation. What systems would you need to do so?
• What problems can arise when arranging this, taking into account the way people store personal information?
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Organisational knowledge
• But... Can an organisation, which isn’t living, have knowledge?
• “Individuals come and go but organizations preserve knowledge, behaviors, mental maps norms, and values over time”(Hedberg, 1981: p6).
The dominant view of organizational knowledge is that it exists in the form of routines resulting from an accumulation of past experience that guide future behavior . Routines include the rules, operating procedures, values, beliefs and frameworks that determine how the organization is designed and operated. Levitt and March (1996)
Cited in: http://www2.warwick.ac.uk/fac/soc/wbs/conf/olkc/archive/olk4/papers/evans.pdf
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What is the link between organisational and personal information?
Copy right - Training Square Ltd. 2013
What you should now know...
• How to explain the relationship between data, information, knowledge and wisdom
• How to explain the relationship between individual knowledge and organisational knowledge
• How to apply analysis and modelling techniques to identify knowledge assets, within own area of organisation
• How to evaluate the actual and potential knowledge assets, within own area of organisation
• How to present a rationale for capturing and managing knowledge, within own area of organisation
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