ILM Level 5 certificate in Leadership and Management Insert tutor details Venue Day / Date Copy right - Training Square Ltd. 2013

Copy right - Training Square Ltd. 2013

ILM Level 5 certificate in Leadership and Management

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Knowledge and information Management

1


What are we going to cover?

Units:8607-529 Knowledge and information Management

Objectives – You will be able to:1.1 Explain the relationship between data, information, knowledge and wisdom 1.2 Explain the relationship between individual knowledge and organisational

knowledge 1.3 Apply analysis and modelling techniques to identify knowledge assets,

within own area of organisation 1.4 Evaluate the actual and potential knowledge assets, within own area of

organisation 1.5 Present a rationale for capturing and managing knowledge, within own area

of organisation


The difference between data and wisdom


What is the difference between these terms?

Data Information Knowledge Wisdom


They are...

•things known or assumed as facts, making the basis of reasoning or calculation. In its raw form, data means very little until it is analysedData•facts provided or learned about something or someone. What information you have gained from the dataInformation

•facts, information, and skills acquired through experience or education; the theoretical or practical understanding of a subject. What you understand from the informationKnowledge•the quality of having experience, knowledge, and good judgement; the quality of being wise. Using the information and knowledge effectively. Wisdom


Knowledge is power...

If a business manages its knowledge bases effectively it can:

Make the correct decision based on reliable knowledge

Gain a competitive edge over competitors by being innovative

Improve performance through effective analysis

Reduce operating costs by improving effectiveness

Learn new ways to work and develop new products

Improve reputation by developing staff with good knowledge of

products and services


Why is it important that businesses manage knowledge?

If only one person knew business processes, What would happen if:• They were off sick?• They retire?• They are busy or moves location?


Individual and organisational knowledge


People are importantPeople are not just a cog to turn the wheels of an organisation1. How can individuals

knowledge be an advantage for a business?

2. Why should a company develop individuals skills and knowledge?


What is personal information?

What different forms of information can individuals store?• Phone numbers,

emails, spreadsheets, word docs, diaries

Information can also be mental such as...

• What they have heard on the radio, learnt at school, at a previous organisation


Problems with personal information

• You have been asked to organise a meeting with your own team together with a team from another organisation. What systems would you need to do so?

• What problems can arise when arranging this, taking into account the way people store personal information?


Organisational knowledge

• But... Can an organisation, which isn’t living, have knowledge?

• “Individuals come and go but organizations preserve knowledge, behaviors, mental maps norms, and values over time”(Hedberg, 1981: p6).

The dominant view of organizational knowledge is that it exists in the form of routines resulting from an accumulation of past experience that guide future behavior . Routines include the rules, operating procedures, values, beliefs and frameworks that determine how the organization is designed and operated. Levitt and March (1996)

Cited in: http://www2.warwick.ac.uk/fac/soc/wbs/conf/olkc/archive/olk4/papers/evans.pdf

http://www2.warwick.ac.uk/fac/soc/wbs/conf/olkc/archive/olk4/papers/evans.pdf


What is the link between organisational and personal information?


• CONTENT NOT AVAILABLE ON DEMO VERSION


What you should now know...

• How to explain the relationship between data, information, knowledge and wisdom

• How to explain the relationship between individual knowledge and organisational knowledge

• How to apply analysis and modelling techniques to identify knowledge assets, within own area of organisation

• How to evaluate the actual and potential knowledge assets, within own area of organisation

• How to present a rationale for capturing and managing knowledge, within own area of organisation

Documents

ILM Level 5 certificate in Leadership and Management Insert tutor details Venue Day / Date Copy right - Training Square Ltd. 2013