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If you want to change how people think, givethem a tool the use of which will lead them tothink differently.
—Buckminster Fuller (1976)
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Critical thinking means you ask the right questions;systems thinking means you see the big picture. Ifyou do that, you will have a set of skills thattranscends any particular set of technical skills,which may or may not become obsolete.which may or may not become obsolete.
—Michael Hammer, 1997
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The Evaporating Cloud
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The problem…
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The Easy Part…
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The More Difficult Part…
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A little history…
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The Original Thinking Process Concept
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Second-Generation TP Concept
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To repeat what others have said requireseducation; to challenge it requires brains.
—Mary Pettibone Poole, 1938A Glass Eye at a Keyhole
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New approach tosolution…
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Underlying Assumption
Absence of a well-defined target...like shooting in thedark!
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dark!
“If you don’t care where you’re going, then any path will do.”
Intermediate Objectives (IO) Map
GOAL
CSF#1 CSF#4
CriticalSuccessFactor
CSF#2 CSF#3NC
NC
NC
NCNC
NCSupportingNecessaryCondition
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A Benchmark
GOAL
CSF#1
CSF#2 CSF#3
CSF#4
CSF#2 CSF#3NC
NC
NC
NC
NC
NC
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IO Map
CurrentReality
Tree
Third-Generation TP Concept
15Evaporating
Cloud
FutureRealityTree
Future RealityTree
Third-Generation TP Concept (cont’d)
PrerequisiteTree
Critical Chain Project
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Challenge:
Evaporating Cloud alwaysEvaporating Cloud alwaysrelevant to a system’s goalrelevant to a system’s goal
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How it works…How it works…
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Create an IO Map
GOAL
CSF#1 CSF#4
Goal
CriticalSuccess
CSF#2 CSF#3NC
NC
NC
NC
NC
NC
SuccessFactors
NecessaryConditions
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“Go deep!”
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Start your Evaporating Cloud
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Relate EC elements to IO Map
Do THISCSF
Goal
DON’Tdo THISCSF
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Conflict within a single branch
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Conflict at a lower level
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The key…find a convergence point
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Example…
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Example (cont’d)Intermediate Objectives Map
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Example (cont’d)
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In summary… • Establish a “benchmark”
• Articulate the conflict
• Find the appropriate IO Map branches
• Go upward to a convergence point
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