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© 2011 IBM Corporation
IBM SmartCloud Deep dive on SmartCloud Enterprise
Christoph SchwaigerCloud Offering manager, CEEOctober 18th, 2011
© 2011 IBM Corporation
IBM Cloud Reference Architecture
Infrastructure as a Service
Client portal
Management,support anddeployment
Security and isolation
Availability andperformance
Technology platform
Payment andbilling
Business Process as a Service
Platform as a Service
IBM SmartCloud is our next generation service delivery platform that is enabling Enterprise IT and Business Process transformation
© 2011 IBM Corporation
IBM SmartCloud addresses the unique requirements of enterprise Cloud
Enterprise class governance, administration and management control
Multiple security and isolation options built into the virtual infrastructure and network
Shared or dedicated managed environments
Workload portability across different delivery environments
Management support above the operating system including disaster recover and integrated help desk
Enterprise class governance, administration and management control
Multiple security and isolation options built into the virtual infrastructure and network
Shared or dedicated managed environments
Workload portability across different delivery environments
Management support above the operating system including disaster recover and integrated help desk
Enterprise data center
Hosted private cloudManaged private cloud
Enterprise
Shared cloud services
A
Enterprise
B
Management, support and deployment
Security and isolation
Availability and performance
Technology platform
Payment and billing
An IaaS designed to provide the “client defined cloud” critical to meeting the needs of enterprise class service delivery
An IaaS designed to provide the “client defined cloud” critical to meeting the needs of enterprise class service delivery
Multiple delivery models allow clients to optimize against economics, integration, security and control.Multiple delivery models allow clients to optimize against economics, integration, security and control.
© 2011 IBM Corporation
The solution provides the following: Choice of nine virtual server configurations Choice of Microsoft ® Windows® Server and Linux®
operating systems Choice of preconfigured software from which to build
private image libraries Option to add multiple blocks of persistent storage Network isolation options (e.g. VPN/VLAN) Choice of sites (US, Canada, Germany, Singapore, Japan) Anti-collocation which allows the isolation of workloads
across physical servers, increasing the resiliency of the application.
Enhanced 24x7 support with SLAs Automation support of Tier 2 and distribution for Business
Partners
Payment options: Pay-as-you-go
Per hour usage charges for virtual servers, software images, persistent storage and static IP addresses
Per GB charge for Internet data transfer Reserved capacity packages with preferred
server pricing
Not an open access public cloud; restricted to IBM Enterprise clients with a contractual agreement.
Enables purchasing the way enterprises acquire IT resources (PO’s & invoices).
Flexible offering and pricing models for infrastructure, software, resources and storage
Catalog rich with Enterprise ready images IBM has invested to create an enterprise cloud
solution for the market based on the best research, services, software and hardware assets and expertise.
Competitive Differentiation
IBM Smart Cloud Enterprise Overview
© 2011 IBM Corporation
Demo
© 2011 IBM Corporation
• IBM hosted IaaS with committed SLAs; management above the hypervisor with ITIL-based practices
• Shared management environments
• Shared or dedicated managed environments: IBM hardware (p- and x-), with IBM (PowerVM) and VMWare virtualization managers
• Integration with existing IBM Strategic Outsourcing delivery tools and processes
IBM Smart Cloud Enterprise+ Overview
Management,support anddeployment
Security and isolation
Availability andperformance
Technology platform
Payment andbilling
Enterprise data center
Hosted private cloudManaged private cloud
Enterprise
Shared cloud services
A
Enterprise
B
• Standard set of software images (OS, middleware, databases) offered in fixed sizes and SLA packages
• Server create/modify/destroy requests through web portal as pre-approved changes
• Cloud based ITIL processes such as image lifecycle mgmt, asset/license mgmt, and configuration mgmt
© 2011 IBM Corporation
Base Level of Managed Services Provided
•Operating Systems Monitoring and Management• Monitoring of OS Components• Patch Management• Anti-Virus on Windows OS• OS License Management• OS Level Security and Compliance
• Security Policy Management• Security Compliance Support• Audit Support Management• Regulatory Program Management
• ITIL based Managed Services• Service Catalogue• Service Request or Activation and Deactivation (SA&D)• Incident, Problem and Change Management (with support for Integration Services)• Event Management• Configuration Management• Asset Management
© 2011 IBM Corporation
• Management above the Operating System (e.g. database and middleware)
• Monitoring and response to alerts• Patch Management
• Vulnerability Management for Managed Environment• Scanning using IBM commercial offering• Response to alerts and events
• Business Continuity/Disaster Recovery service for the managed environment with customer definable RPO/RTO
• Customer Help Desk Integration with Integration Services
Optional Managed Services
© 2011 IBM Corporation
IBM provides operating system and tool licenses
Fully managed
The IBM enterprise-class service delivery platform will offer two tiers – optimizing delivery requirements and economics
Rapid access, multi-tenant solution scaled and priced based on usage.
Robust multi-tenant solution, including managed production services.
Workloads
Operating system
Management level
Availability
Security
Software usage
Pricing
Ideal for developing and deploying new application designs
Ideal for migration of traditional and higher availability applications
Linux, Windows Windows, Linux, AIX
Self Service with advanced premium support
99.5% 99.9%
Virtual and some physical isolation Multiple levels of isolation
Bring your own / pay as you go / free developer use
Hourly usage-based with reserved options Monthly usage-based and fixed contract
© 2011 IBM Corporation
The IBM Cloud Computing Reference Architecture Cloud Service
DeveloperCloud Service
ConsumerCloud Service Provider
Service D
elivery Portal
BSSBusinessSupportServices
Offering Mgmt
Order Mgmt
Accounting & Billing
Customer Mgmt
Entitlements
Contract Mgmt SLAReporting
Pricing / Rating
Peering & Settlement
Subscriber Mgmt
Service OfferingCatalog
Invoicing
OSSOperationalSupportServices
Service Automation Mgmt
Virtualization Mgmt
Reporting & AnalyticsMetering
Service D
evelopment P
ortal
Common Cloud Platform
Security & Resiliency
Consumer Administrator
Consumer Business Manager
Partner Clouds
Customer In-house IT
Service Def. & Developm.. Tools
Image Creation Tools
Developer
Service Definitions
Software-as-a-Service - e.g. Lotus LiveCloud
ServicesPlatform as-as-Service - e.g. Desktop Cloud
User
Interface
Service User
Infrastructure-as-a-Service - e.g. Compute Cloud
Virtualized Infrastructure – Server, Storage, Network
Managed Environm
entManagem
ent Environm
ent
…
Operational Console
Provisioning
Monitoring & Event Mgmt
Service Delivery Catalog
Configuration Mgmt
Continuity Mgmt, Backup / Restore Asset Mgmt
Service Request Mgmt
Service Level Mgmt
Image Lifecycle Mgmt
Capacity, Perform. Mgmt
Incident, Problem & Change Mgmt
Service Provider Portal
Service Business Manager Service Operations Manager
AP
IA
PI
WebSphere Process Server
WebSphere Telecom Content Pack
IBM Cognos IBM SPSS IBM ILog JRules Tivoli Common
Reporting
Proventia Virtualized Network Security
Tivoli Directory Integrator InfoSphere Guardium
IBM Systems Director VMControl
OS: Linux, AIXHypervisors: KVM, ESX IBM pSeries, xSeries,
zSeries IBM Systems Storage IBM San Volume
Controller
IBM LotusLive IBM Cast Iron
Tivoli Monitoring
IBM Rational Tools
IBM Rational Telelogic
WebSphere Portal
Tivoli Access Manager
Tivoli Identity Manager
WebSphere Commerce
IBM Sterling Commerce
IBM BLADE Net. Tech
WebSphere Registry and Repository
Tivoli Service Delivery Mgr
Tivoli Usage and Accounting Manager Tivoli Netcool
OMNIbus
Tivoli Provision Mgr Tivoli Netcool Config
Mgr Tivoli
Netcool/Impact Tivoli Storage
Mgr. TotalStorage
Productivity Center
Tivoli Netcool/Impact
Tivoli Maximo Asset Manager
Tivoli Netcool Service Quality Manager
Tivoli Netcool Configuration Mgr.
Tivoli Service Automation Mgr – Image Library
Tivoli Service Request Mgr.
Tivoli Netcool Perf. Flow Analyzer
Tivoli Perf. Analyzer
Tivoli Service Automation Manager
Tivoli Netcool Service Quality Manager
© 2011 IBM Corporation
Deploying Cloud Services Managing Cloud ServicesSecure User Centric Self-Service Portal, Automation
Engine and Catalog
Automated Provisioning and Image Management
Monitoring and Metering
For Locating and Requesting Services
11
ISDM - Integrated Service Management for Clouds
© 2011 IBM Corporation
What IBM Service Delivery Manager Does for Customers
Rapid implementation of a cloud environment– ISDM is an ideal offering for enterprise customers wanting to get started with a production cloud
computing model
Offers quick payback– Perfect for customers wanting the service management software for their cloud deployment and
have existing system infrastructure
With ISDM, customers can– Deploy private clouds– Improve asset utilization and financial return– Scale to meet workload requirements– Simplify the purchase, deployment, use and management
of data center infrastructure– Improve Quality of Service, including improved time
to delivered value
© 2011 IBM Corporation13 11/08/11
IBM Service Delivery Manager - VMware Support
LaunchpadVMware 4.0 Hypervisor
VMware Virtual Center
HTTP VM
Activ. Engine
SCEngine
ITUAM VM
Activ. Engine
SCEngine
ITM VM
Activ. Engine
SCEngine
TSAM VM
Activ. Engine
SCEngine
StereoCable Registry
Connection
OVF env
OVF env
OVF env
OVF env
OVF env
OVF env
OVF env
OVF env
CloudBurst SW Appliance modeled exploiting
OVF:Envelope(Virtual System Collection )
OVF:Environmentfiles with the
Activation parameters
OVFEnvelope
ISDM is packaged into four virtual software images and their corresponding software stacks.
Each virtual image is dedicated to a specific service within the product.
ServiceAutomation
File repository,URL redirection,
Mail serverUsage and AccountingMonitoring
© 2011 IBM Corporation
Physical Server:System X
or any x86 platform
Physical Server:System X, Power, or Z
Hypervisor :VMWare, KVM, Xen – PowerVM, VMControl - zVM
“Manage From” Environment “Managed To” Environment
ISD
M -
T
SA
ISD
M -
I
TM
ISD
M -
TU
AM
ISD
M -
TSA
M
ISDM Management Server
Virtual Machine
s
Virtual Machines Provisioned in
the Cloud
Hypervisor :VMWare
14
Virtual Images are Installed and Used for Provisioning Services within a Cloud
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