How to involve people who use care services Charlene Guild Professional Adviser, Equalities &...

How to involve people who use care services

Charlene GuildProfessional Adviser,

Equalities & Involvement

11 June 2009

The Care Commission:

• is the national regulator of care services in Scotland

• was set up under the ‘Regulation of Care (Scotland) Act 2001’

• started operating in April 2002.

• We regulate to improve the quality of care in Scotland.

What we do

4,087 adult services

97 independent healthcare services

10,687 children services

14,871 services Source: Care Commission care service list 31 March 2008

Involvement – Why?

•Improved quality of services – more efficient and better care services that meet real needs and reflect community values.

•Capacity building and learning for individuals and organisations

•Provides a basis for future growth and•Development

•Builds stronger communities.

How do the Care Commission involve people who use care services?

• Involving People Group• Equality Consultation

Panel• Lay Assessor Scheme• Care Commission

Forums• Easy Read Documents• DVD’s

What do we expect of care services?

• Must have formal mechanisms like a Participation / Involvement Strategy and Action Plan - to demonstrate how people who use care services are involved and able to influence how their care is delivered.

• This should be implemented and reviewed both in care planning, reviews and in considering how the service is managed.

Examples of good practice – care services with good grades have:

• Involved residents in staff recruitment and assessments

• Given residents more say in personal plans• Asked residents and relatives to grade the service• Held regular residents meetings• Trained staff in participation issues• Elected a spokesperson to talk to Care Commission

Officers

YOUR QUESTIONS…..

How to contact us• visit: www.carecommission.com

• email : equality@carecommission.com

• call our helpline: 0845 603 0890