How Companies Track You

Preview:

DESCRIPTION

How Companies Track You. Agenda. Introductions Email Tracking Web Tracking Offline Tracking. Email Tracking. Track Messages Opened Links Clicked Conversion to Purchase Valid Email Address When you open (time of day) Where you open (geographic). Email Samples. Email Samples. - PowerPoint PPT Presentation

Citation preview

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

How Companies Track You

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

2

Agenda

• Introductions• Email Tracking• Web Tracking• Offline Tracking

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

3

Email Tracking

• Track Messages Opened• Links Clicked• Conversion to Purchase• Valid Email Address• When you open (time of day)• Where you open

(geographic)

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

4

Email Samples

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

5

Email Samples

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

6

Web Tracking

• Cookies• Session Cookies• Persistent Cookies• 1st Party Cookies• 3rd Party Cookies

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

7

Web Tracking

• Username & Password• Login info• Geographic Information• Time, Date• Facial Recognition• Gender “Guessing”

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

8

eCommerce Conversion Tracking

Conversion Tracking: Code placed on order success

page, contact form success page.

Allows you to know what CPC keywords resulted in a Conversion.

You Can Only Control What You Can Measure

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

9

Offline Tracking

• Cooperative Databases• Everyone adds to the pool• Everyone can take from the

pool• Age, Income, Home, Marital• Categories:• White wine, import car• Beer & Nascar

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

10

Offline Online Tracking

• Promo Codes• Personalized URLs• Coupon Codes• QR Codes

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

11

Search for “Car Stereos”

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

12

Confusing… No Car Stereos!

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

13

Search: build ipad app Boulder CO

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

14

Personalized Search Result

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

15

Want A Real Person?

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

16

Works for Other Terms, Too.

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

17

Personalization On Form

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

18

“Personalized” Success Page

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

19

Quick Conversion Stats

Campaign Result:

35% Increase in Conversions for Personalized Search Pages

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

20

How Search Personalization Works

Website “Reads” inbound Search Terms

Uses terms to Personalize Page

Mail MergeRules-based System

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

21

Postcard - Front

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

22

Postcard – Personalized URL

Dear Jeff,

P.S. To sign up / more info, visit:www.AdventureRabbi.org/Jeff.Finkelstein

Jeff Finkelstein2990 Vassar DriveBoulder, CO 80305

P.S. To sign up / more info, visit:www.AdventureRabbi.org/Jeff.Finkelstein

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

23

Website – Personalized URL

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

24

Pre-Filled Contact Me Now

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

25

Pre-Filled Registration Page

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

26

How a pURL Works

User Enters pURL into Browser

System “reads” information from browser

System goes to database, retrieves info, creates personalized page.

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

27

Quick Conversion Stats

pURL Success Statistic:

22% Increase in Registrations for Personalized Landing Page vs. non-personalized

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

28

Personalized Email Campaign

Regular Website:

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

29

Welcome, Jeff Finkelstein!

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

30

First, Last, Email Pre-Filled

Regular Website:

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

31

How Email Personalization Works

User Clicks On Link in Email message.

System “reads” information during link redirect.

System sets cookie; values of first, last, email can be read by site.

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

32

Quick Conversion Stats

Email Web Personalization:

DiscountDecorating.com had 18% increase in orders vs. non-personalized site.

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

33

Customer Paradigm’s Approach

(Talking to existing customers)RetainEmail MarketingpURL / Direct Mail

Search Engine OptimizationSearch Engine MarketingpURL / Direct MailTrade Show MarketingViral / Microsites

Acquire (Get new customers)

DesignContent MgmtCalendar / Events eCommerce + moreiPhone / iPad Apps

Interact (Interact via the web)

Copyright © 2013 Customer Paradigm , All Rights Reserved. Web Marketing

34

Questions?

Contact: Jeff Finkelstein303.473.4400http://www.CustomerParadigm.com/

Questions?

• Web & Email Marketing• Print Design

Recommended