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Health Care: Patient Care Management and Technology. Santanu Mondal Managing Director, PositiveEdge Technology 24/11/2010. Sales. Marketing. Customer Service. Planning and Budgeting Data and List Management Campaign Management Response Management Marketing Analytics. - PowerPoint PPT Presentation
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Health Care: Patient Care Management and Technology
Santanu MondalManaging Director, PositiveEdge Technology24/11/2010
What is CRM?
CRM
Customer Relationship Management
Marketing Customer ServiceSales
• Territory Management
• Sales Planning
• Lead Management
• Opportunity Management
• Account Management
• Sales Analytics
• Planning and Budgeting
• Data and List Management
• Campaign Management
• Response Management
• Marketing Analytics
• Case Management
• Scheduling
• Knowledge Management
• Interaction Management
What is CRM?
CRM
Customer Relationship Management
Marketing Customer ServiceSales
• Territory Management
• Sales Planning
• Lead Management
• Opportunity Management
• Account Management
• Sales Analytics
• Planning and Budgeting
• Data and List Management
• Campaign Management
• Response Management
• Marketing Analytics
• Case Management
• Scheduling
• Knowledge Management
• Interaction Management
What is CRM?
CRM
Customer Relationship Management
What is CRM?
XRM
Customer Relationship Management
What is XRM?
XRM
Customer Relationship ManagementPartner
What is XRM?
XRM
Customer Relationship ManagementVendor
What is XRM?
XRM
Customer Relationship ManagementAnything
Custom Solution Development Platform
Patient Relationship Management
• Over 19,000 customers
from small to enterprise
• Over 1,000,000 users in
more than 80 countries
• Global network of software
and services partners
• Fast, flexible, and
affordable
• Full CRM suite of marketing,
sales, and service
• Native Office experience for
rapid adoption
• Multi-language with more
than 25 languages
• Advanced SOA / Web
services architecture
Microsoft Dynamics CRM
Microsoft Dynamics CRM: Global Customer Base
Mid-size CompaniesMid-size CompaniesSmall BusinessesSmall Businesses Large EnterprisesLarge Enterprises
Microsoft Dynamics CRM Suite
Full CRM suite capabilities and application flexibility-Interactions-Marketing-Sales-Service-xRM-Business Process-SOA-Flexible Deployment
Power of Choice for Software + Service
• Choose how you USE IT - Outlook, browser, mobile
• Choose how you GET IT - Software or service
• Choose how you BUY IT - Own it or rent it
• CHANGE it any time as your business needs change
Demo: Patient Relationship Management
Thank You
USA39899 Balentine Drive, Ste 300Newark CA 94560. Phone: 510-315-0061 Fax: 510-315-0061
India - DelhiEros Corporate Towers – 15th FloorNehru Place. New DelhiPIN: 110019
India - Bangalore#597, Maple 15th Cross Ring Road J P Nagar 6th Phase Bangalore-560078 Phone: +91-80-22441636
UAE - DubaiPO Box : 500013203, EIB Building #5 Dubai Internet CityPhone: +9714 4469713Fax: +9714 4469703
www.positiveedge.net
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