Grp 9 Presentation

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PSP 3001INTRODUCTION TO CONSUMER SCIENCESEM 1 2015/2016LECTERUR: PROF. MADYA DR. SHARIFAH AZIZAH BINTI

HARON TOPIC: COMPLAINT BEHAVIORS AMONG GENERATION Y

MOHAMMAD AZMAN BIN SHAARI 185441

MUHAMMAD MUSTAQIM BIN ABDUL MALEK 185330UMMI RAIDAH AFIQAH BINTI MOHAMAD 185520

SUREKHA A/P K MADHAVAN KUTTY 184141

UMMI KALTHOM BINTI MAKTAR 185923

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C&!4+(%&!  eneration Y is very conscious

satisfaction.

They will complain if the service or

product they are not satisfied them

as promised by the seller.

as a seller we have to be sensitive to

consumer complaints and receivin

any complaints than about users.

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