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8/6/2019 Greivances Handling
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GRIEVANCESHANDLING
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Definition:Grievances means any discontent or
dissatisfaction, whether expressed or not and
whether valid or not, arising out of anythingconnected with the company that an employee
thinks, believes or even feels is unfair, unjust or
inequitable
- Michael J. Jucius
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Features Any form of discontent or dissatisfaction with any
aspect of the organization
Dissatisfaction must arise out of employment andnot due to personal or family problems
Discontent can arise of real or imaginary reasons.
The discontent may be voiced or unvoiced
Thus grievance is traceable to perceived nonfulfillment of ones expectations from theorganization
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Causes of Grievances1. Grievances resulting from working
conditions
2. Grievances resulting from ManagementPolicy
3. Grievances resulting from allegedviolation
4. Grievances resulting from personalmaladjustment
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1. Grievances resulting from
Working Conditions Improper matching of worker with the job
Changes in schedules or procedures
Non-availability of proper tools, machinesand equipments
Tight production standards
Bad physical conditions of workplace Failure to maintain proper discipline
Poor relationship with the supervisor
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2. Grievances resulting from
Management Policy Wages
Leave
Overtime Seniority
Transfer
Promotion, demotion and discharges
Lack of career planning and employeedevelopment
Hostility towards a labour union.
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3. Grievances resulting from
alleged violation The Collective Bargaining agreement
Central or State laws
Past practice
Company rules
Managements responsibility
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4. Grievances resulting from
personal maladjustment
Over-ambition
Excessive self-esteem
Impractical attitude to life
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Effects
On production
Low quality of production
Low quantity of production and productivity Increase in wastage of material, spoilage /
breakage of machinery
Increase in the cost of production per unit
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On the employees
Increase the rate of absenteeism and turnover
Reduces the level of commitment, sincerity andpunctuality
Increases the incidence of accidents
Reduces the level of employee morale
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On the managers
Strains the superior subordinate relations
Increases in discipline cases Increases in unrest and thereby machinery to
maintain industrial peace.
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Benefits of Grievance Procedure Management can learn more about them and try corrective
action
Management catches and solves a grievance before it
becomes a dispute A formalised means of emotional release for their
dissatisfactions.
Helps in maintaining a good work culture
Acts as a check upon arbitrary and capricious management
action.
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Ways to identify Grievances of
employees
Exit interview
Gripe Boxes
Opinion Surveys
Open-door Policy
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Steps in grievance procedure Identify grievances
Define correctly
Collect data
Analyze and solve
Prompt redressal
Implement and follow up
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Grievance committee
HOD
Supervisor
Foreman
Worker
Model
grievanceprocedure
Manager
Appeal against within a week
Recommended