Gopika_Resume_Jul15

Curriculum Vitae

GOPIKA GOPAKUMAR E-Mail: gopikagopakumar88@gmail.com gopikag88@yahoo.co.in

Mobile: +91-9742076508

C A R E E R O B J E C T I V E S

To pursue a career in a reputed IT company with a focus on continuous improvement through innovative ideas and work challenges thereby adding value to the organization, myself and society.

S U M M A R Y

Currently working as Senior Software Engineer in Accenture, Bangalore. 5 years of experience with enterprise level Web analytics tools like IBM Tealeaf and IBM Coremetrics. Expertise in identifying trends and site activity, knowledge of eCommerce, Insurance, and media business. Familiarity with web analytics methodologies - experimentation and testing, Dynatrace, Tableau, A-B and

Multivariate testing, IBM Splunk, Landing pages, Search Engines Professional software development experience working on multi-tiered applications using OO concepts in Java and

J2EE and on relational databases like IBM DB2 and SQL Server. Expertise in Java/J2EE Development. Good knowledge of IBM-DB2 management and Teradata. Expertise in MySQL database skills (Store Procedures, SQL Query). Expertise in Web Technology skills such as XML, HTML, CSS, JavaScript etc. Certifications in IBM Tealeaf Business Analysis & in MicroStrategy. Experience interacting directly with customers on numerous occasions: to gather requirements, develop, debug and

solve critical issues. Excellent analytical, troubleshooting, and problem solving skills. Committed, enthusiastic and efficient, working as a team, willingness to learn new technologies.

S K I L L S

Products/Tools : IBM Tealeaf, IBM Coremetrics, Splunk, Dynatrace, Iprobe, Eclipse, Beyond Compare, SVN, Putty, Fiddler, Firebug, IBM WebSphere Application Server, Quality Centre Tool

Languages and Web Applications : Core Java, J2EE, Java Servlets, JSP, PL- SQL, XML, C++, Dot netDBMS Packages : SQL Server 2008-2010, RDBMS, Teradata client, IBM DB2, PL/SQLOperating systems : Windows XP/2000, Unix

E D U C A T I O N

2010 Corporate Training in Infosys, Mysore2006-2010 Bachelor of Technology degree from Adi Shankara Institute of Engineering and Technology, affiliated

to MG University, Kalady, Kerala, India. Major: Computer Science Engineering Percentage: 74% (aggregate of eight semesters)

2004 -2006 AISSCE from Bhavans Varuna Vidyalaya, affiliated to CBSE, Thrikakkara, Kerala, India Percentage: 76 %

2004 AISSE from Bhavans Varuna Vidyalaya, affiliated to CBSE, Thrikakkara, Kerala, India Percentage: 90 %

P R O J E C T S D O N E

1. e-Business Web Analytics Organization Accenture Duration Ongoing (May 2013 – Present)Team Size 7

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Curriculum Vitae

Softwares used IBM Tealeaf Cx Line of products, IBM Coremetrics, Teradata, SQL server 2010,Fiddler,Svn,beyond compare, Quality Centre, Rally

Description Provide key Insights, recommendations and implementations to Business for web analytics tracking using tools such as IBM Tealeaf 8.8, IBM Coremetrics, IBM Net Insight etc.

Roles & Responsibilities Tech Arch/Developer Mined online marketing and web analytics data for insights into customer

behavior and customer experience. Acting as analytics lead to coordinate with design and technical teams to

implement page tags and CDF’s using Coremetrics, Capture sessions using Tealeaf, responsible for web dashboard reports, scorecards using Tealeaf with appropriate KPI’s that are measured and tracked on a weekly and monthly basis.

Analyzed web site performance and trends, using results to implement changes to product mix, pricing, and marketing.

Qualitative research data and customer satisfaction data analysis using Voice of customers -Opinion Lab and tie to actionable business insights.

 Perform deep-dive segmentation and analysis using Cx Impact, Cx Reveal, Cx view, Cx Connect, Cx mobile in Tealeaf.

Generating reports using Coremetrics and Tealeaf Adhoc and Fraud Analysis Working on the development side of Tealeaf for new applications by creating

privacy rules, replay rules, events, Alerts, Search and Session List Template, Data segmentation, Ignore urls, Configuring RTV and BBR

Supporting the migration/Upgradation of servers. Manages and mentors the Team including code reviews and Giving KT to

onsite/offshore new teammates. Conducts brown bag session on Tealeaf to whole project. Key Speaker in representing Web analytics and Tealeaf storyline in

presentations during client visits within project and Across Accenture. Sends out Weekly and Daily status reports to clients and Offshore leads. Wrote report analysis on Proof of concepts, deployment Checklist, Migration

document and other performance issues. Contribution towards Knowledge Management for the project with over 20+

self help documents, 4 technical design documents.

2. MQUAD for Pfizer Gnosis Organization Infosys Duration (Dec 2012 – Feb 2013)Team Size 4Software used Java, EclipseDescription Pfizer Gnosis is a component used for monitoring E-mails. Pfizer Email account

inbox is monitored timely and the E-mails and attachments are sent to an area in application server called Gnosis.

Roles & Responsibilities Developer Created design documents in compliance with the functional requirements. Implemented the application using Java Documentum and data structures.

3. Java/J2EE Web Services Development in WCS Framework Organization Infosys Duration Jan 2011 – Nov 2012Team Size 10Software used RAD (Rational Application Developer), Eclipse, Firebug, Beyond Compare, SVN,

Tealeaf Live HTTP Header, Fiddler, Putty, Splunk, , Filezilla, IBM WebSphere Application Server

Description Maintenance, support and enhancement of the Checkout module of Sears website.

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Curriculum Vitae

Testing whether there are any issues and bugs. Monitoring and resolving customer complaints. Tail logs for exceptions during switch between versions.

Roles & Responsibilities Developer Worked in team setting to develop features for E-commerce site with new

technology platform (Java and Apache Tomcat). Root cause analysis of the reported issues. Resolving and fixing the issues. Provided internal KT sessions to team members. Proactively attended bridge calls. Provided solutions to enhance the website and optimize database schema. Implementing the server side controller programs using Servlets. Involved in system design and development using multithreading for the

action classes. Configuring the web.xml file to allow new controller Servlets for new

modules. Dynatrace Analysis and tracking of slow running java commands, JDBC

queries, promotion engines etc by checking the execution duration of commands and the response time taken. Also carrying out the root cause analysis for the slowness.

Performed code review and mentored Java developers in code implementation to adhere coding standard and best practices.

Worked with SVN for code source control and integration Provided technical support on issues arise after deployment to Production. Wrote report analysis on design, deployment plan, and performance issues. Contribution towards Knowledge Management for the project.

4. Content App Support TeamOrganization Infosys Duration May 2011 - Jan 2012Team Size 4Software used Java, PL/SQL, DB2, UNIX Description Java Application Development

Performed enhancements to Stored Procedures in PL/SQL and gained expertise in SQL and Java Programming.

Gained Proficiency in Troubleshooting skills by Log Analysis etc along with an understanding of the system and its dependencies at a holistic level.

Mentored / Trained new team members on Technology as well as Operational Processes.

Collaborated with cross functional teams to break down and critically analyze problems and determine the root cause.

Roles & Responsibilities Business Issue Management / Analysis / Troubleshooting and Resolution along with Communication with Stakeholders on Issue Recovery steps and Remediation progress.

Creating MySQL user accounts and granting privileges to the user accounts. Creating tables in MySQL and maintaining the application database. Designed, developed and deployed necessary views in MySQL database.

A C A D E M I C P R O J E C T S

Title Knowledge Base for College using AI and NLP Purpose B-Tech Main ProjectPeriod & Duration 5 MonthsTool used XML, AIML, JavaDescription Interactive chat-bot that is used to answer any queries related to several departments

in college like transportation, college departments etc

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Curriculum Vitae

Title Sniffer and Port ScannerPurpose B-Tech Mini ProjectPeriod & Duration 3 MonthsTool used .NETDescription Sniffing the data sent across network. Finding out if any corrupted data has been sent

by any system which cause network slowness. And also finding the IP addresses and the protocol used by the system. Implemented using a software packet sniffer.

Title Seminar on Ambient IntelligencePurpose B-Tech Seminar Description AI is a vision on future of telecommunications, consumer electronics for the year

2015-2025. This is based on smart electronic environments that are sensitive and responsive to presence of people.

A C H I E V E M E N T S

Certification in IBM Tealeaf and Microstrategy. Represented project for Webanalytics and won the High performance delivery Platform platinum

certification in Accenture. Recognition Awards won for performance in Webanalytics Team and single handedly Supporting Tealeaf by

gaining client trust. Won certificate from Infosys for being core member of best managed project. Won certificate from NIIT(2006) for good performance in C++. Received Expert rating for Web analytics skill in Accenture. Attended IBM 8.8 Tealeaf training from IBM professionals for 2 weeks. Core team member of INFINIZ(08) National level technical fest conducted in ASIET, Kalady. Won merit certificate in National level Mathematics Aptitude in connection with Bright Career. Won several prizes for cultural and literary activities in national level, and youth festivals in school and college.

P E R S O N A L I N F O R M A T I O N

Name : Gopika Gopakumar

Gender : Female

Marital Status : Single

Date of Birth : 2nd November 1988

Nationality : Indian

Languages Known : English, Malayalam, Hindi

Permanent Address : “Athira”, Power House Extension RoadPalarivattom, 682025Cochin–Kerala, IndiaPhone no: +919742076508, 04842337396

Local Address : Flat # 002,Peekayam Layout

Hosapalya main road, HSR sector 2 extensionBangalore - 560068, Karnataka, IndiaPhone no: +919742076508, +919742676005

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