View
2.766
Download
5
Category
Preview:
DESCRIPTION
infosys global delivery system
Citation preview
Confidential
INFOSYS GLOBAL DELIVERY MODEL
Case Presentation
Presented By: Group 1
1
Confidential
AGENDA
• Abstract of the case• Key Issues
• Global delivery model• Infosys GDM practices
• MCS at Infosys• Competitive Advantage of
Infosys GDM
• Challenges• Recommendations
2
Confidential
ABSTRACT OF THE CASE The case examines the global delivery model (GDM) of the leading India
based software company - Infosys Technologies.
Infosys used GDM as a strategic outsourcing tool; using it, the company could take the work to the place where it could be best performed at lowest cost with minimum risk.
Using GDM, Infosys delivered the highest process and quality standards, while leveraging differences in cost, quality and skill sets of manpower in different global locations.
The case presents an in-depth information on the operational aspects of GDM and its benefits to Infosys.
It also discusses the challenges faced by the company from foreign and Indian software companies
3
Confidential
KEY ISSUES
Study and analyze the operational aspects of the Global
Delivery Model of Infosys.
Analyze how GDM emerged as a source of competitive
advantage to Infosys.
Understand the factors that contributed to the success of GDM.
Examine the challenges faced by Infosys from foreign and
Indian software companies
4
Confidential 5
Europe: StockholmBrusselsAmsterdamLondonFrankfurt
Paris Zurich
USA: Atlanta, Boston, Chicago, Dallas,
Detroit,Los Angeles,New York, Fremont, Seattle
Argentina
Japan, Australia, Hong Kong, China,Singapore, Sharjah,Mauritius
India: Bangalore, Chennai, Pune Bhubaneswar, Hyderabad, Mangalore, Mohali, MysoreDelhi, Mumbai
Canada
GLOBAL COMPANY, GLOBAL OUTREACH
Confidential
GLOBAL DELIVERY MODEL
It is based on the principle of taking work where it can be done best, makes the most economic sense with least amount of acceptable risk
6
Confidential
INFOSYS GLOBAL DELIVERY MODEL
Why GDM at Infosys?
Business Expansions
Increase in Foreign Clients
Increase in Talent Pool
Need to open development center near client’s location
7
Confidential
ABOUT INFOSYS GDM
Initially - GDM was deployed for Application
development.
Now – Included new services like package implementation,
BPM, testing, consulting and business integration.
GDM divided in 3 categories:
- Client location
- Closer to client
- Remote location
Global Delivery Center – Two Types
1. Proximity Development Centers (PDC)
2. Offshore Development Center (ODC)
8
Confidential
EXPANDING GDM
GDM PLUS-Strategic response to changing market conditions
-Integrated delivery model
-Execution Excellence
-Avoiding risk of predatory pricing of competitors
INFOSYS CONSULTING- Providing IT services
- Providing consultancy services
9
Confidential
MAJOR COMPONENTS
Knowledge capture. Daily handoffs. Quality control. Continuous improvement. Mobilizing & demobilizing of staff as required. Distribution of staff between onsite & offsite locations. Recruiting & training the right kind of people Billing for cross-border teams, and Connectivity of the locations.
10
Confidential
WORKING OF INFOSYS GDM
Organization into modules.
Parallel processing of resources & activities.
Clear transparency between teams & modules.
Proactive approach before project’s beginning.
Comparative analysis of competencies.
Conduction of client meetings & preparation of status reports.
11
Confidential
ADVANTAGES
Access to a large pool of highly talented professionals.
24 hr. execution capability with operations spread across different time
zones.
Expedite large projects by simultaneously processing the project
components.
Enhanced security through physical & operational separation of clients
project.
Cost competitiveness across geographic regions.
Uninterrupted services through built –in redundancies.
Knowledge management system, through which solution could be re-used.
12
Confidential
DISADVANTAGES
Complex to understand.
No verticalised structure.
Language Constraints
Management and communication overheads.
13
Confidential
MANAGEMENT CONTROL SYSTEM @ INFOSYS
PROJECT Specific
-Closure Reports
-Daily Worksheets
-Quality System Documentation
-Defect Checks
-People Knowledge Map
- Project specific training
ORGANISATION Specific
-Sarbens Oxley Compliance
-Anti Money Laundering Practices
-Implementation of Patriot act
14
Confidential
FIVE PILLARS OF MCS
ControlProcesses
Infrastructure
Management
Coordination/Integration
Rewards
15
Confidential
CONTROL PROCESSES
Benchmarking against international quality standards.
Six Sigma
Detailed checklist
Standard Guidelines & Templates
Business continuity & disaster recovery
Competency Mapping
16
Confidential
INFRASTRUCTURE
Job allocation according to maximisation of skills at minimum cost.
Parallel processing for deployment of activities & resources.
Use of satellites & fibre optic links with facilities of alternate routing.
17
Confidential
MANAGEMENT
Setting up of BOK.
People knowledge map.
Values & policies.
-quality manuals
-quality & productivity charters.
18
Confidential
REWARDS
Variable component in salary
-50% for top management
-30% for middle management
-10% for junior level staff
Role based structure.
High Compensation
19
Confidential
INTEGRATION & COORDINATION
Seamless communication
Closure reports
Daily worksheets
Quality system documentation
Body of Knowledge
20
Confidential
CHALLENGES
Heavily dependent on US based companies.
Growing competition from other countries i.e. Phillipines, China
Low Cost & high- value added custom built solutions from competitors.
To effectively implement verticalised structure as adapted by Wipro technologies.
Predatory Pricing
21
Confidential
RECOMMENDATIONS Demonstrate consistent performance and profitability.
Creating customer & employee value through building deep relationships and loyalty.
Act as an end-to-end business transformation player with appropriate brand awareness and positioning
Leveraging the global delivery model with sustained excellence in execution through appropriate management control system.
Manpower to be talented, best-in-class people with a multicultural, strong performance ethics.
Focus on other geographic areas for business.
22
Confidential
ASPIRATION TO ACTION… IN CHALLENGING TIMES
23
Strengthen Value Business
and
Defend Volume Business
Capabilities andTalent
Controlled Business
Environment
Existing Business
Environment
TheEmerging Infosys
Confidential
LEARNINGS FROM INFOSYS GDM
24
Capture, Guarantee and Accelerate Savings
Transfer to Variable Cost Structure
Six Sigma, ISO 9000
Upgrade and Refocus Skills Regularly
Access to High Talent Resource Needs
Fix Operational Service Problems
Mitigating Risk
Manage Cost
Improve Service/ Quality
Increase Flexibility
/Agility
Benchmarking, Quality standards
High- Skilled Manpower
Confidential 25
Thank You
Recommended