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Friday, October 25, 20190900 - 0945Forsyth Conference CenterCumming, GA
Dr Connie Mariano, MD, FACPRear Admiral, U. S. Navy (retired)President, Center for Executive MedicineScottsdale, Arizona
Journey
Lessons
WOW = Words of Wisdom
Military medicine 24 yrs
White House 9 yrs
Mayo Clinic 4 yrs
Concierge care 14 yrs
24 years U. S. Navy
It’s not just a job
It’s an adventure
Be all you can be
Leadership
Dr James Craik
Traditionally military
Political appointment
White House Medical Unit
The doctor that history will blame regarding First Patient’s health.
Military assigned
Nominated by Army, Navy, Air Force
Security clearance
3 year tour
MDs: ER, FP, IM
CCRNs, NPs, PAs, medics, admin
Location and type of medical facility
Level 1 trauma center designation
25th amendment and succession planning
24/7 on site medical coverage
Focus on emergency med/trauma care
Primary care and preventative medicine
Hospital and site advance visits
Travel medicine
Mobile medical/surgical team
25th amendment
“Doctor, the President will see you now.”
Qualities they value in their doctors
Mission and service
Patient is a target
Life in the “kill zone”
Patient population N = 1
Proximity and 24 hour access
Personalized
Personable
Proactive
Preventative
Professional
Polish
Strive for highest standard of care
Never practice in a vacuum
Know when to ask for help
Balance patient confidentiality with public need to know/reassurance
Had good job/pay, benefits, security
Risk = $ loss and reputation/pride
No business background
Seeking beyond
Professional: medicine and business
Seek and make the “leap”
“You eat what you kill.”
24/7 on call
Your patients’ lives are YOUR LIFE
What is the quality of your personal life?
$ is good but don’t do it for the $
Purpose and Meaning
What is your mission?
Quality of care
Time is of the essence
Ultimate customer experience
YOU are the practice
Take care of business
Take care of you
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