Friday, October 25, 20190900 - 0945Forsyth Conference CenterCumming, GA

Dr Connie Mariano, MD, FACPRear Admiral, U. S. Navy (retired)President, Center for Executive MedicineScottsdale, Arizona

Journey

Lessons

WOW = Words of Wisdom

Military medicine 24 yrs

White House 9 yrs

Mayo Clinic 4 yrs

Concierge care 14 yrs

24 years U. S. Navy

It’s not just a job

It’s an adventure

Be all you can be

Leadership

Dr James Craik

Traditionally military

Political appointment

White House Medical Unit

The doctor that history will blame regarding First Patient’s health.

Military assigned

Nominated by Army, Navy, Air Force

Security clearance

3 year tour

MDs: ER, FP, IM

CCRNs, NPs, PAs, medics, admin

Location and type of medical facility

Level 1 trauma center designation

25th amendment and succession planning

24/7 on site medical coverage

Focus on emergency med/trauma care

Primary care and preventative medicine

Hospital and site advance visits

Travel medicine

Mobile medical/surgical team

25th amendment

“Doctor, the President will see you now.”

Qualities they value in their doctors

Mission and service

Patient is a target

Life in the “kill zone”

Patient population N = 1

Proximity and 24 hour access

Personalized

Personable

Proactive

Preventative

Professional

Polish

Strive for highest standard of care

Never practice in a vacuum

Know when to ask for help

Balance patient confidentiality with public need to know/reassurance

Had good job/pay, benefits, security

Risk = $ loss and reputation/pride

No business background

Seeking beyond

Professional: medicine and business

Seek and make the “leap”

“You eat what you kill.”

24/7 on call

Your patients’ lives are YOUR LIFE

What is the quality of your personal life?

$ is good but don’t do it for the $

Purpose and Meaning

What is your mission?

Quality of care

Time is of the essence

Ultimate customer experience

YOU are the practice

Take care of business

Take care of you