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7/30/2019 FINAL Questinnaire for aba
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QUESTIONAIRE
UiTM STUDENTS PERCEPTION
TOWARDS THE SUPPLY CHAIN MANAGEMENT OF
ACADEMIC BOOK AVENUE (ABA) BOOKSTORE
BM 220 4L (GROUP A)
FACULTY OF BUSINESS MANAGEMENT
BBA (HONS) MARKETING
21st
APRIL29th
APRIL 2012
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UiTM STUDENTS PERCEPTION TOWARDS THE SUPPLY CHAIN
MANAGEMENT OF ACADEMIC BOOK AVENUE (ABA) BOOKSTORE
(21st
APRIL29th
APRIL 2012)
Dear Sir / Madame,
We are the students from UiTM Shah Alam. Currently we are conducting a research
on UiTM students perception towards the supply chain management of Academic Book
Avenue (ABA) Bookstore. The objective of the research is to identify the students
perception towards the supply chain management of Academic Book Avenue (ABA)
Bookstore and also to determine the students perception towards the customer service and
the way they have been treated by the staffs of ABA Bookstore. Students perception will be
gauged by the structured questionnaires using face-to-face interview technique. You have
been selected to be one of the respondents and your cooperation to complete the
questionnaires will be appreciated.
For this reason, we are seeking your kind cooperation to give your answers as truthful
as possible. All information given will be treated with strict confidence and will be used for
the purpose of study only.
Shall we begin?
Instructions:You are required to complete the following information:
Name of Respondent: NURFARHAN NATASYA BT ABDULLAH SHAIDI
Address: 1, TAMAN DESA INDAH, 41000 KLANG, SDE
Phone Number: 013-2037120 I/C No. : 911206105914
RESEARCHER BATCH
(1) IKIN 001-050(2) ISMA 051-100(3) SYIDA 101-150(4) SURIA 151-200(5) TATIE 201-250(6) ALIN 251-300
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TITLE:UiTM STUDENTS PERCEPTION TOWARDS
THE SUPPLY CHAIN MANAGEMENT OF ACADEMIC BOOK
AVENUE (ABA) BOOKSTORE
SECTION A: GENERAL INFORMATION ON ABA
BOOKSTORE
FOR OFFICE
USE ONLY
INSTRUCTIONS: This section is provided to explain about
respondents general information regarding ABA Bookstore.Please answer all the relevant questions. Tick () theresponse in one box unless otherwise stated.
A1: Have you heard about ABA Bookstore?
1 Yes (Proceed to Question A2 )
2 No (Proceed to Question E1)
A2: Do you shop in ABA Bookstore?
1 Yes (Proceed to Question A3 )
2 No (Proceed to Question E1)
A3: In a typical semester, how often do you go toABA Bookstore?
1 One or two times a month
2 Three or four times a month
3 More than four times a month
A4: What is the major influence that makes you go shop in
ABA Bookstore? (tick one only)
1 Friends
2 Lecturers
3 Parents
4 Others:______________(Please specify)
4
5
6
7
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A5: Whattypes of books do you usually search or buy in
ABA Bookstore? (you may tick more than one box)
Business and Management
Engineering
Accounting
Information & Technology
Third Language
Dictionaries
Others (Please specify: ______________)
A6: At what time do you usually go to ABA Bookstore to
purchase your books?
Morning
Afternoon
Evening
Whenever Free
A7: When do you usually spend your time at
ABA Bookstore?
Only in the beginning of the semester
Once a week
Twice a week
Others (Please specify: ______________)
8
9
10
11
12
13
14
15
16
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SECTION B: ATTITUDE FOR OFFICE
USE ONLY
This section attempt to get information of UiTM studentsperception towards the supply chain management of ABA
Bookstore.
INSTRUCTIONS: For this section, please circle each issue
using the following scale where:-
1-Strongly Disagree 2-Disagree 3-Uncertain 4-Agree 5-Strongly Agree
B1: I am aware about ABA Bookstore 1 2 3 4 5
B2: I usually go to ABA Bookstore to
purchase my academic book 1 2 3 4 5
B3: ABA Bookstore is very important
to the UiTM student 1 2 3 4 5
B4: I can easily purchase text book in
existence of ABA Bookstore 1 2 3 4 5
17
18
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SECTION C: ACCESSIBILITYFOR OFFICE
USE ONLY
This section attempt to get information of UiTM studentsperception towards the supply chain management of ABA
Bookstore.
INSTRUCTIONS: For this section, please circle each issue
using the following scale where:-
1-Strongly Disagree 2-Disagree 3-Uncertain 4-Agree 5-Strongly Agree
C1: ABA Bookstores opens on time at 9am 1 2 3 4 5
C2: ABA Bookstore is situated near to
UiTM student 1 2 3 4 5
C3: ABA Bookstore is conveniently
located compared to other bookstores
such as MPH and Popular 1 2 3 4 5
C4: The books in ABA Bookstore are well
arrange according to the courses 1 2 3 4 5
C5: ABA Bookstore provides a variety of
books 1 2 3 4 5
C6: ABA Bookstores staffs give excellent
customer service 1 2 3 4 5
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23
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SECTION D: OPINIONSFOR OFFICE
USE ONLY
This section attempt to get information of UiTM studentsperception towards the supply chain management of ABA
Bookstore.
INSTRUCTIONS: Answer the following questions
accurately.
D1: In your opinion, what are the problems that always
occurs when you visiting ABA Bookstore.
THE STORE CLOSED TOO EARLY
D2: How you can explain about ABA Bookstores customer
service? Is it good or bad? Why? Explain your statement.
GOOD. IT IS BECAUSE THEY ALWAYS HELP
THEIR CUSTOMER WHEN NEEDED
27
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SECTION E: FOR NON-USERS OF ABA BOOKSTORE FOR OFFICE
USE ONLY
This section attempt to get information of UiTM studentsperception towards others bookstore.
INSTRUCTIONS: Please answer all the relevant questions
and tick () the response in one box unless otherwise stated.
E1: What are the reasons for not using ABA Bookstore?
(you may tick more than one box)
a Never heard of ABA Bookstore
b The location is difficult to access
c No choice or preferred books available
d Not interested
e Currently, I do not need it
f Experience bad service before
g Others (Please specify: _______________)
E2: Which book store you go frequently visit?
MPH
Popular
Kinokuniya
Others (Please specify: _______________)
E3: How often do you visit any bookstores other than
ABA Bookstore in a month?
Never
One to two times a month
Three to four times a month
Four months and above
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31
32
33
34
35
36
37
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SECTION F: DEMOGRAPHIC PROFILEFOR OFFICE
USE ONLY
INSTRUCTIONS: For this section please answer the
relevant question and tick () the response in one box only
unless otherwise stated.
F1: Gender:1 Male
2 Female
F2: Age (As of 1.4.2012):
1 18 to 20 years old
2 21 to 30 years old3 31 to 40 years old
4 41 to 50 years old
F3: Highest level of education:
1 SPM
2 STPM/Matriculation3 Diploma4 Degree5 Master6 PhD7 Others (Please specify: _____________)
F4: Department / Faculty:
1 Business and Management2 Engineering3 Accounting4 Computer Science & Mathematic5 Others (Please specify:__________________)
38
39 40
41
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F5: Are you currently employed?
1 Yes (Proceed to Question F6, F7, F8)
2 No (Proceed to Question F9, F10)
F6: If you are employed, what is your occupation?
________________________________________
F7: What is your job sector?
1 Government
2 Private3 Self Employed
4 Others (Please specify:________________)
F8: What is your monthly income?
1 Less than RM1 000
2 RM1 000 to RM4 9993 RM5 000 to RM 9 999
4 RM 10 000 and above
F9: If you are not employed, what is your status?
1 Student
2 Retired
3 Unemployed
4 Other (Please specify:______________)
F10: What is your source of income?
1 Scholarship
2 Pension
3 Family
4 Other(Please specify: STUDY LOAN)
43
44
45
46
47
48
Thank You
For Your Cooperation
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SECTION G: FOR OFFICE USE ONLY
Researcher is required to fill up the details below as soon as the interview session ended.
G1 Date of interview:
Day Month Year
49 50 51 52 53 54
G2 Starting Time:
55 56 57 58
G3 End Time:5
59 60 61 62
G4 Cooperation of respondent:
1Excellent
2Good
3Modest
4Uncooperative
5Not cooperative at all 63
G5 Respondents interest in the topic discussed:
1Excellent
2Good
3Somewhat
4Poor
5Very poor 64
G6 Respondents understanding on the
questions asked:
1Excellent
2Good
3Somewhat
4Poor5Very poor
65
G7 Are there anyone who present during the
interview?
66
1Yes
2No
G8 Problems faced during this interview:
67
G9
I, (Full Name), (I/C No.),
hereby declare that this interview has been carried out with full honesty and responsibility.
68Signature of researcher: Endorsed by supervisor:
Data
ProcessingDate
Starting
Time
End
TimeName and I/C No. Signature
Editing
Coding
Keyed-in
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