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Slide Deck: http://goo.gl/Z6FEBpWebex Support 1-866-229-3239
Event #664 402 391
“Facilitating In-Hospital Patient Empowerment”
A Complimentary Webinar From healthsystemCIO.comSponsored by SONIFI Health
Your Line Will Be Silent Until Our Event Begins at 12:00 ET
Thank You!
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Event #664 402 391
Housekeeping
• Moderator – Anthony Guerra, editor-in-chief, healthsystemCIO.com• Ask A Question
• We will be holding a Q&A session after the formal presentations. • You may submit your questions at any time by clicking on the QA panel located in the
lower right corner of your screen, type in your questions in the text field and hit send. Please keep the send to default as “All Panelists.”
• Download the Deck • Go to Download today's deck at: http://healthsystemcio.com/presentation/patient-
engagement-webinar.pdf• Shortened URL at bottom of all slides
• View the Archive• You will receive an email when our archive recording is ready. • Separate registration is required.
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Event #664 402 391
Agenda — Approximately 45 Minutes
• 30 minutes: Ed Marx, SVP/CIO, Texas Health Resources & Brenda Taylor, ITS Director, Texas Health Resources
• 5 minutes: A Word From Our Sponsor: Jamey Christensen, SVP, Sales and Marketing, Sonifi Health
• 10: minutes: Q&A w/Ed Marx & Brenda Taylor
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Event #664 402 391
Facilitating In-Hospital Patient
Empowerment
Door to Discharge to Home
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Event #664 402 391
Philosophy
Facilitating In-Hospital Patient EmpowermentBrainchild of Progressive CEO
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Starting from Scratch…
• This facility cannot be “business as usual”
– Project provides opportunity to rethink how we deliver healthcare
– How would we design healthcare if we could start over?
• “Start-up” company mentality
– Incubator for innovative concepts
– Lots of input from the beginning (patients & families, caregivers, community)
• Evidence-based design
– Best-practice research
– Modern technology
patient and provider-centered care
not hospital-centered care
Brainchild of Progressive CEO
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Utilizing Tech to Improve Human Experience
• Leveraging RTLS to connect caregivers to equipment, patients and each other
• Engaging our technology partners to fully integrate systems and develop new tools that escalate human capacity
• Utilizing newfound data trends to make better decisions
• Allowing transparent and whole person care to patients and families through applications
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Event #664 402 391
Philosophy
Value
Facilitating In-Hospital Patient EmpowermentBrainchild of Progressive CEO
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Event #664 402 391 10
Real Time Location System
Key Areas of focus– Equipment
• Specific classes of Clinical/Non-Clinical
– People
• Inpatients, Outpatient Surgical
• Staff (clinical, non-clinical, leadership)
– Temperature
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Use Cases and ROI
• Patient Flow and Capacity Management (workflow)
• Patient and Staff Safety
• Resource Management
• Business Analytics
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Patient Flow and Capacity Management
• Hospital impact area: Patient discharge, OR/OB workflows
• Example: Automated, rules-based process
• Outcome: Improved staff efficiency and room turnover time
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Event #664 402 391
Patient Flow/Efficiency Workflow
• Patients issued locator tag upon Admission and follows patient throughout stay
• Alerts fired to appropriate staff based upon rules built inside of the application
• Automated discharge integrates two systems and reduces non-value added steps
1. Patient is d/c out of RTLS system
2. Bed status in capacity mgt system changed to “Dirty”
3. Communication to EVS staff that bed is ready to be cleaned
4. EVS team uses iPod touch to monitor tasks and close feedback loop
14
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Patient and Staff Safety
• Hospital impact area: Infection Control
• Example: Ft. Worth Measles Outbreak
• Outcome: Accurate identification of staff exposure
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Resource Management
– Hospital Impact area: Operating expense and equipment
management
– Example: Mission Control
• Designing hospital operations to leverage technology
– Outcomes:
• Coordinated logistics management
• Best in class transport/job rate
• High employee satisfaction
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Business Analytics
– Hospital impact area: Business intelligence & operational
efficiency
– Example: Budgetary & Expense Management
– Outcome: Reduced equipment cost
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Event #664 402 391
Mission Control – Centralized Logistics
• Operations center of hospital/Coordinated communication/management
• Proactive par level equipment management
• Centralized staffing requests
• Coordinated duties result in above benchmark performance in transport/activities
• Engaged, passionate team that supports clinicians
18
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Patient Transports Equipment Transports
PBX Dispatch
Emergency Operations Mail Delivery
Maintain Portable O2 Monitor RTLS
Monitor HUGS Monitor Simplex Fire Panel
Monitor Security Cameras Linen
Maintain Unit / CSO Communication Rental Equipment
Ancillary Support for Nursing Units
Maintain Facility On-Call Schedules
Mission Control Services
19
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Philosophy
Value
Technology
Facilitating In-Hospital Patient EmpowermentBrainchild of Progressive CEO
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Event #664 402 391
Mobile Devices to Improve Throughput
• Patient Portal • Tracking
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Single Sign-On
• On average, care providers log into workstations and applications 70 times a day. Single Sign-on ends these challenges by delivering an end-to-end solution that incorporates single sign-on, authentication managementand virtual desktop roaming
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Digital Signage for Patient Room
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Event #664 402 391
Information on Patient Room Signs• Patient name
• Admitting Physician
• Treatment team- including Nurse and PCT
• Isolation
• Fall Risk
• NPO
• Allergies
• Language
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Event #664 402 391
Patient Facing Tablets
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Patient Facing Tablets
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Event #664 402 391
Slide Deck: http://goo.gl/Z6FEBpWebex Support 1-866-229-3239
Event #664 402 391
Slide Deck: http://goo.gl/Z6FEBpWebex Support 1-866-229-3239
Event #664 402 391
Slide Deck: http://goo.gl/Z6FEBpWebex Support 1-866-229-3239
Event #664 402 391
Slide Deck: http://goo.gl/Z6FEBpWebex Support 1-866-229-3239
Event #664 402 391
Slide Deck: http://goo.gl/Z6FEBpWebex Support 1-866-229-3239
Event #664 402 391
Slide Deck: http://goo.gl/Z6FEBpWebex Support 1-866-229-3239
Event #664 402 391
Applications on Patient Tablets
• Netflix
• Pandora
• Skype
• Patient Services• Room Service- Order meals from the tablets
• Adjust temperature of the room
• Patient Portal
• Patient Education Materials
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Event #664 402 391
Philosophy
Value
Technology
Outcomes
Facilitating In-Hospital Patient EmpowermentBrainchild of Progressive CEO
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Event #664 402 391
Outcomes
• Immediate Images in our EHR
• Instance notification
• Safety
• Security
• Improve Patient Satisfaction scores
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Event #664 402 391
iTouch for Wound Photos
• Clinical staff can capture images of patient wounds using the Epic applications of Haiku or Canto from a mobile device provided and licensed by THR. Downloads directly into EHR
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Tracking for EVS and Mission Control
• Instant notification to the EVS staff to quickly address cleaning needs in the patient rooms
• Increases bed turnover time
• Increases efficiencies with patient transports
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Event #664 402 391
Safety
• Infection Control
• Physical Building Safety
• Massive Transfusion Protocol (MTP)
• Medication Distribution
• Education
• MIA
• Alerts
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Event #664 402 391 39
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Event #664 402 391
Patient Survey Result on Bedside Device
1. What do you think of your Tablet Bedside Device?• 74% positive feedback- 55% say: I Love it!!!!
• 9% indicated they did not use the device
2. The thing I used most when I used my tablet was:
• 50% Entertainment
• 30% Meals and Temperature
• 20% Patient Education
3. The Tablet Bedside Device made viewing my prescribed education easier
• 87% Yes
4. I used my Tablet Bedside Device to change the temperature in my room
• 63%
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Concierge
• MySafe
• MyFridge
• MyPassword
• Anything!
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Event #664 402 391
Philosophy
Value
Technology
Outcomes
Next & Questions?
Facilitating In-Hospital Patient EmpowermentBrainchild of Progressive CEO
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Event #664 402 391
Coming Soon
•Bedside• Bedside is a patient-driven, interactive tablet app, designed to strengthen the
patient’s relationship with the care team – making the hospital stay more enjoyable and productive.
• Patient-facing options include:• Happening Soon – a real-time schedule of planned procedures and inpatient events.
• Taking Care of Me – a visual summary (with profiles) of the care team.
• I Would Like... – an overdue improvement on the nurse call button for requests.
• Note to Self – a recorder and notepad for patients to prepare for discharge.
• My Health – a patient-friendly summary of lab results and vitals.
• To Learn – a hub for patient education, promoting quick recovery and reduced readmission.
• Messages – an easy place to communicate with the care team on the patient’s terms.
• MyChart Activation – so patients can remain engaged when they return home.
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Event #664 402 391 44
• Passive RFID
• Business Intelligence Analytics on Staffing
– Early development: Patient satisfaction
• EHR Integrations
• And others…
Coming Soon
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Event #664 402 391
“Facilitating In-Hospital
Patient Empowerment”
Jamey Christensen, MHASVP, Sales and Marketing, SONIFI Health
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Event #664 402 391
The SONIFI Health Mission
Interactive patient technology that
inspires active patient participation along the
care continuum for positive behavior change and improved outcomes.
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Event #664 402 391
Who We Are
1.4 Millioninteractive media locations
Industry leadership in the Interactive Patient Engagement Marketplace
OUR COMMITMENTOperating within every possible wiring configuration, your hospital is in the most committed and knowledgeable hands in the industry
30+ Years of interactivity experience
OUR CORE BUSINESSDeveloped an unmatched core competency for simplifying and perfecting the technology for the best patient experience possible
OUR APPROACHOur solution interfaces seamlessly with over 30 clinical and third party solutions
Integrated30+ clinical & 3rd party
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Infrastructure Matters
• SONIFI has patented delivery methods that can utilize existing coax or cat 5 cabling
• Implementing on your existing infrastructure keeps capital expense costs in check
• Developed our architecture for tablet and use of patients own device (BYOD) on Android and IOS
• Major TV companies such as LG, PDI, Samsung, Panasonic, RCA have our technology built in them
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Event #664 402 391
SONIFI Health Solutions
• Patient Education• Patient Entertainment• Patient Portal Integration • Care Team/Digital Whiteboard• Environmental/Room Controls• Distraction Therapy
• Video Conferencing• Schedule View• Pharmacy Fulfillment• Questionnaires• Nursing Dashboard• Meal Ordering
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Event #664 402 391
Hospital System CentralizationIntegrating separate hospital systems
to ensure the patient remains the highest priority:
• EMR Patient Portal Access
• Hospital Information
• Dietary System Meal Ordering
• Patient Education Videos
• Entertainment/Relaxation
• Care Team Interaction
• Patient Schedule
• Environmental Controls
• Communication Systems
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Event #664 402 391
Resulting Benefits
• Set expectations for the patient upfront
• Prepare the patient for what is to come during the visit
• Increase comfort level of the patient within the environment
• Prepare the patient to engage in more valuable conversations with providers
• Provide positive distractions
• Build confidence prior to leaving the hospital
• Positively effect HCAHPS scores
• Improve the patients health
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Thank You
Jamey Christensen, MHA
jchristensen@sonifihealth.com
801-360-2110
1-888-988-7846
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Event #664 402 391
Q&A
Click on the Q&A panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the
send to default as “All Panelists.”
Brenda Taylor ITS Director Texas Health Resources
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Event #664 402 391
Thank You!
• Thanks to our featured speaker: Ed Marx & Brenda Taylor!
• Thanks to our sponsor: Jamey Christensen & SONIFI Health
• You will receive an email when our archive recording is ready. (Separate registration is required)
• CHIME CHCIO Credits – Attending our Webinars = 1 CEU
• Questions/Comments – Anthony Guerra aguerra@healthsystemCIO.com
Go to www.healthsystemCIO.com/webinars to view our upcoming schedule and see the last 12 months of archived events.
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